Amazon Firestick 4k Gen 2 Only playing sound No picture or video - Printable Version +- Jellyfin Forum (https://forum.jellyfin.org) +-- Forum: Support (https://forum.jellyfin.org/f-support) +--- Forum: Troubleshooting (https://forum.jellyfin.org/f-troubleshooting) +--- Thread: Amazon Firestick 4k Gen 2 Only playing sound No picture or video (/t-amazon-firestick-4k-gen-2-only-playing-sound-no-picture-or-video) |
Amazon Firestick 4k Gen 2 Only playing sound No picture or video - majek718 - 2024-12-17 I have my Jellyfin server installed in a Docker running in the latest version (10.10.3). 4k videos plays fine on my PC browser and other device clients. But on my Amazon Firestick 4k which is connected to my TV via HDMI is not showing any videos and only playing sound. Even the media player controls are not showing. Some 4k videos works fine and plays well. There were only some that are not working. My TV is capable of playing different codecs and TVs browser can play the videos fine. It is only in Firestick that is showing this issue. I tried different options such as setting my TV's HDMI format to "Enhanced HDMI" and switching on/off the Dolby Atmos settings but still not working. I also tried setting Audio to "Downmix to stereo" instead of "Direct" on the playback options on the Android client and unchecking the "Bitstream Dolby Digital Audio." This seems to work but in just a short time it shows "Player error encountered. will re-try... Too many errors. Giving up." Forcing transcoding by making the bitrate lower still with the Audio set to "Downmix to stereo" and the "Bitstream Dolby Digital Audio" still unchecked seems to work but my issue here is the playback is a bit laggy at times. Here are some information about my setup: Jellyfin Server:
Television: Devant 65QUHV05 (Hisense Brand) Jellyfin Client:
Here are some of the logs for my video playback (Only Movie name is changed): FFmpeg.DirectStream logs: https://pastebin.com/6QpVaN9s Jellyfin Logs: https://pastebin.com/f4u52C0F RE: Amazon Firestick 4k Gen 2 Only playing sound No picture or video - theguymadmax - 2024-12-17 This is a known issue caused by a bug in ExoPlayer on devices using the MT8696 MediaTek chipset, which is found in Fire TV 4K Sticks and the latest Google streamer. It occurs when playing media that includes both Dolby Vision and HDR10+. Here are several threads related to this. AndroidTV https://github.com/jellyfin/jellyfin-androidtv/issues/2630 (old issue) https://github.com/jellyfin/jellyfin-androidtv/issues/4021 (new issue) Exoplayer/AndroidX Media https://github.com/google/exoplayer/issues/11096 (old issue) https://github.com/androidx/media/issues/1895 (new issue) Workarounds:
RE: Amazon Firestick 4k Gen 2 Only playing sound No picture or video - TheDreadPirate - 2024-12-17 To add to what theguymadmax said, you also did not enable a couple of important settings. You did not enable hardware accelerated encoding. Check "enable hardware encoding" and "allow encoding in HEVC format". Neither of these is contributing to your problem, though. RE: Amazon Firestick 4k Gen 2 Only playing sound No picture or video - majek718 - 2024-12-17 I can confirm that stripping DV/HDR10+ Metadata works! Thanks for sharing me this information @theguymadmax. Although isn't it very tedious to convert all my 4k media each? Also is there a way to determine which one to convert. What I am doing right now is testing each video one by one then converting it if it doesn't work. How can I do this faster? I'll also try other workarounds. RE: Amazon Firestick 4k Gen 2 Only playing sound No picture or video - theguymadmax - 2024-12-17 You can use a tool like MediaInfo to check your files. You only need to convert files that contain both DV and HDR10+. If the file has DV with just HDR or HDR10, no conversion is needed. Tinymediamanager is also a great tool for identifying the type of HDR. |