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    Jellyfin Forum Support Troubleshooting [10.11.6] Connection to the nvidia graphics card unexpectedly lost

     
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    [10.11.6] Connection to the nvidia graphics card unexpectedly lost

    All works fine but after time I can't read some file, graphics card not found by Jellyfin
    The Black Reverand
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    Junior Member

    Posts: 5
    Threads: 2
    Joined: 2025 Jul
    Reputation: 0
    #1
    2026-02-15, 02:01 PM (This post was last modified: 2026-02-15, 02:06 PM by The Black Reverand. Edited 2 times in total.)
    Hello,

    I have an home made serveur with OMV 7.7.24

    My Jellyfin work on Docker and is protected by SWAG for public usage.
    Code:
    services:
      jellyfin:
        container_name: jellyfin
        hostname: jellyfin
        image: jellyfin/jellyfin:10.11.6
        restart: unless-stopped
        networks:
          internal_network:
            ipv4_address: 172.200.0.11
        ports:
          - 8096:8096
        volumes:
          - CHANGE_TO_COMPOSE_DATA_PATH/jellyfin_config:/config
          - CHANGE_TO_COMPOSE_DATA_PATH/jellyfin_cache:/cache
          - CHANGE_TO_COMPOSE_DATA_PATH/swag_config/etc/letsencrypt/live/my_domain.fr:/certificat:ro
          - /srv/mergerfs/pool_Videos/BRRip:/BRRip:ro
          - /srv/mergerfs/pool_Videos/Divx:/Divx:ro
          - /srv/mergerfs/pool_Videos/Series:/Series:ro
          - /srv/mergerfs/pool_Videos/Concerts:/Concerts:ro
          - /srv/mergerfs/pool_Videos/Medias_Souvenir:/Medias_Souvenir:ro
          - /srv/dev-disk-by-uuid-fd3f5eb7-a8f5-4048-be0e-88848bc5478e/Musiques:/Musiques:ro
        environment:
          - NVIDIA_VISIBLE_DEVICES=all
          - NVIDIA_DRIVER_CAPABILITIES=all
        gpus: all

    networks:
      internal_network:
        external: true

    All work fine, I can read all movies with my Android TV but after time (some days) my graphics card (MSI GeForce RTX 4060 Ventus 2X Black 8G) is disconnect of Jellyfin.

    For test the link between Jellyfin container and the graphics card I use 
    Code:
    docker exec -it jellyfin nvidia-smi

    If disconnect I have an error, otherwise I have cards data
       

    I had my transcodage configuration too.
       

    In logs I can see this ==>   FFmpeg exited with code 187
    Code:
    [2026-02-15 13:28:47.982 +00:00] [INF] [38] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -f avi -init_hw_device cuda=cu:0 -filter_hw_device cu -i file:\"/Series/Once Upon a Time (2011)/Saison 5/S05E18 Le baiser d'amour véritable.avi\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 hevc_nvenc -tag:v:0 hvc1 -preset p1 -b:v 5059370 -maxrate 5059370 -bufsize 10118740 -profile:v:0 main -g:v:0 72 -keyint_min:v:0 72 -vf \"setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale=trunc(min(max(iw\,ih*a)\,min(3840\,2160*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(3840/a\,2160))/2)*2,format=yuv420p\" -codec:a:0 copy -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"/cache/transcodes/c68f14ec2b01ffa7355c53c83661e04e%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"/cache/transcodes/c68f14ec2b01ffa7355c53c83661e04e.m3u8\""
    [2026-02-15 13:28:48.374 +00:00] [ERR] [38] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 187
    [2026-02-15 13:28:48.574 +00:00] [ERR] [38] Jellyfin.Api.Middleware.ExceptionMiddleware: Error processing request. URL "GET" "/videos/a8a8243a-132e-bc80-c7ea-10692cd5709e/hls1/main/0.ts".
    MediaBrowser.Common.FfmpegException: FFmpeg exited with code 187
      at MediaBrowser.MediaEncoding.Transcoding.TranscodeManager.StartFfMpeg(StreamState state, String outputPath, String commandLineArguments, Guid userId, TranscodingJobType transcodingJobType, CancellationTokenSource cancellationTokenSource, String workingDirectory)
      at Jellyfin.Api.Controllers.DynamicHlsController.GetDynamicSegment(StreamingRequestDto streamingRequest, Int32 segmentId)
      at Jellyfin.Api.Controllers.DynamicHlsController.GetHlsVideoSegment(Guid itemId, String playlistId, Int32 segmentId, String container, Int64 runtimeTicks, Int64 actualSegmentLengthTicks, Nullable`1 static, String params, String tag, String deviceProfileId, String playSessionId, String segmentContainer, Nullable`1 segmentLength, Nullable`1 minSegments, String mediaSourceId, String deviceId, String audioCodec, Nullable`1 enableAutoStreamCopy, Nullable`1 allowVideoStreamCopy, Nullable`1 allowAudioStreamCopy, Nullable`1 breakOnNonKeyFrames, Nullable`1 audioSampleRate, Nullable`1 maxAudioBitDepth, Nullable`1 audioBitRate, Nullable`1 audioChannels, Nullable`1 maxAudioChannels, String profile, String level, Nullable`1 framerate, Nullable`1 maxFramerate, Nullable`1 copyTimestamps, Nullable`1 startTimeTicks, Nullable`1 width, Nullable`1 height, Nullable`1 maxWidth, Nullable`1 maxHeight, Nullable`1 videoBitRate, Nullable`1 subtitleStreamIndex, Nullable`1 subtitleMethod, Nullable`1 maxRefFrames, Nullable`1 maxVideoBitDepth, Nullable`1 requireAvc, Nullable`1 deInterlace, Nullable`1 requireNonAnamorphic, Nullable`1 transcodingMaxAudioChannels, Nullable`1 cpuCoreLimit, String liveStreamId, Nullable`1 enableMpegtsM2TsMode, String videoCodec, String subtitleCodec, String transcodeReasons, Nullable`1 audioStreamIndex, Nullable`1 videoStreamIndex, Nullable`1 context, Dictionary`2 streamOptions, Boolean enableAudioVbrEncoding, Boolean alwaysBurnInSubtitleWhenTranscoding)
      at lambda_method1406(Closure, Object)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfActionResultExecutor.Execute(ActionContext actionContext, IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeInnerFilterAsync>g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeFilterPipelineAsync>g__Awaited|20_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Jellyfin.Api.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
      at Jellyfin.Api.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
      at Jellyfin.Api.Middleware.IPBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
      at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Api.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
      at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Api.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
      at Jellyfin.Api.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
      at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
      at Jellyfin.Api.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
      at Jellyfin.Api.Middleware.ExceptionMiddleware.Invoke(HttpContext context)

    And in FFMpeg logs I have this  ==>  CUDA_ERROR_NO_DEVICE: no CUDA-capable device is detected
    Code:
    {"Protocol":0,"Id":"a8a8243a132ebc80c7ea10692cd5709e","Path":"/Series/Once Upon a Time (2011)/Saison 5/S05E18 Le baiser d\u0027amour v\u00E9ritable.avi","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"avi","Size":353760052,"Name":"S05E18 Le baiser d\u0027amour v\u00E9ritable","IsRemote":false,"ETag":"5a46f061fbb52d76a1c85657d0e43883","RunTimeTicks":24554137470,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"UseMostCompatibleTranscodingProfile":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"mpeg4","CodecTag":"XVID","Language":null,"ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"125/2997","CodecTimeBase":null,"Title":null,"Hdr10PlusPresentFlag":null,"VideoRange":1,"VideoRangeType":1,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"LocalizedHearingImpaired":null,"DisplayTitle":"404p MPEG4 SDR","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":null,"BitRate":1011874,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":404,"Width":720,"AverageFrameRate":23.976,"RealFrameRate":23.976,"ReferenceFrameRate":23.976,"Profile":"Simple Profile","Type":1,"AspectRatio":"16:9","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p","Level":3,"IsAnamorphic":false},{"Codec":"mp3","CodecTag":null,"Language":null,"ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Rotation":null,"Comment":null,"TimeBase":"3/125","CodecTimeBase":null,"Title":null,"Hdr10PlusPresentFlag":null,"VideoRange":0,"VideoRangeType":0,"VideoDoViTitle":null,"AudioSpatialFormat":0,"LocalizedUndefined":null,"LocalizedDefault":"Par d\u00E9faut","LocalizedForced":null,"LocalizedExternal":"Externe","LocalizedHearingImpaired":null,"DisplayTitle":"MP3 - Stereo","NalLengthSize":null,"IsInterlaced":false,"IsAVC":false,"ChannelLayout":"stereo","BitRate":128000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":2,"SampleRate":48000,"IsDefault":false,"IsForced":false,"IsHearingImpaired":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"ReferenceFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":1152587,"FallbackMaxStreamingBitrate":null,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":0,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null,"HasSegments":false}
    /usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -probesize 1G -f avi -init_hw_device cuda=cu:0 -filter_hw_device cu -i file:"/Series/Once Upon a Time (2011)/Saison 5/S05E18 Le baiser d'amour véritable.avi" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 hevc_nvenc -tag:v:0 hvc1 -preset p1 -b:v 5059370 -maxrate 5059370 -bufsize 10118740 -profile:v:0 main -g:v:0 72 -keyint_min:v:0 72 -vf "setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale=trunc(min(max(iw\,ih*a)\,min(3840\,2160*a))/2)*2:trunc(min(max(iw/a\,ih)\,min(3840/a\,2160))/2)*2,format=yuv420p" -codec:a:0 copy -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/cache/transcodes/d87db4fd9b9aad3213921f94ec97cc34%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/cache/transcodes/d87db4fd9b9aad3213921f94ec97cc34.m3u8"
    ffmpeg version 7.1.3-Jellyfin Copyright (c) 2000-2025 the FFmpeg developers
      built with gcc 14 (Debian 14.2.0-19)
      configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto=auto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-opencl --enable-libdrm --enable-libxml2 --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libharfbuzz --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libsvtav1 --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-vaapi --enable-amf --enable-libvpl --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
      libavutil      59. 39.100 / 59. 39.100
      libavcodec    61. 19.101 / 61. 19.101
      libavformat    61.  7.100 / 61.  7.100
      libavdevice    61.  3.100 / 61.  3.100
      libavfilter    10.  4.100 / 10.  4.100
      libswscale      8.  3.100 /  8.  3.100
      libswresample  5.  3.100 /  5.  3.100
      libpostproc    58.  3.100 / 58.  3.100
    [AVHWDeviceContext @ 0x7f0c14e80bc0] cu->cuInit(0) failed -> CUDA_ERROR_NO_DEVICE: no CUDA-capable device is detected
    Device creation failed: -542398533.
    Failed to set value 'cuda=cu:0' for option 'init_hw_device': Generic error in an external library
    Error parsing global options: Generic error in an external library

    For restore the link, I juste restart the container, and all work fine for few days.

    Did I make a mistake?

    Thanks for help and all work on Jellyfin
    theguymadmax
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    Posts: 1,587
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    Joined: 2024 Jun
    Reputation: 94
    #2
    2026-02-15, 09:57 PM
    https://jellyfin.org/docs/general/post-i...es/#nvidia
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