6 ch audio not playing in web client

[BobHasNoSoul]

hey i appear to have found an issue and want to see what you all think.

i have a movie with the following info

direct streaming
html video player
http
stream type hls
direct streaming info:
video: H264 (Direct)
Audio: AAC
container webm
audio channels 6
audio sample rate 48000hz

i have tried setting the max number of streams and it wont do anything other than the movie playing without any sound at all.

any help would be appreciated

[bitmap]

AAC ≠ AC-3 (DD), so I'm wondering if you could provide the full mediainfo from either Jellyfin or terminal. Additionally, when you select the max number of channels, does that trigger transcoding? If so, you should find an ffmpeg log in Dashboard > Logs that can be posted to sourcebin or pastebin that we can look at. Including your Jellyfin log would be a good idea too. Server version, host OS, type of install might be relevant as well.

[BobHasNoSoul]

cheers for the fast response

here is a part of jellyfins log, this is a bit too long to post here i can host the full thing for you if you think that will be useful

[2023-11-06 20:49:10.752 +00:00] [INF] [183] Jellyfin.Api.Helpers.TranscodingJobHelper: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -fflags +genpts -f matroska,webm -i file:\"/mnt/mergerfs/Movies/PAW Patrol The Mighty Movie (2023)/PAW Patrol The Mighty Movie (2023).mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 2 -ab 384000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"/mnt/476GB/d7614778af7ecff809efb171d0af22b9%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"/mnt/476GB/d7614778af7ecff809efb171d0af22b9.m3u8\""
[2023-11-06 20:49:11.174 +00:00] [ERR] [183] Trakt.ServerMediator: Event details incomplete. Cannot process current media
[2023-11-06 20:49:11.416 +00:00] [INF] [183] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Processing playback tracker : "TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NDsgcnY6MTA5LjApIEdlY2tvLzIwMTAwMTAxIEZpcmVmb3gvMTE4LjB8MTY5Nzg3NDk3MjI0Mg11-60ab2dea80724f33a0ba89f9d378f507-c9f618e03c3d15e534ba1861bd1f9eff"
[2023-11-06 20:49:11.567 +00:00] [INF] [154] Jellyfin.Api.Helpers.TranscodingJobHelper: Stopping ffmpeg process with q command for "/mnt/476GB/d7614778af7ecff809efb171d0af22b9.m3u8"
[2023-11-06 20:49:11.640 +00:00] [INF] [154] Jellyfin.Api.Helpers.TranscodingJobHelper: FFmpeg exited with code 0
[2023-11-06 20:49:11.655 +00:00] [INF] [154] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2023-11-06 20:49:11.656 +00:00] [INF] [154] Jellyfin.Api.Helpers.TranscodingJobHelper: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -ss 00:07:12.000 -fflags +genpts -f matroska,webm -i file:\"/mnt/mergerfs/Movies/PAW Patrol The Mighty Movie (2023)/PAW Patrol The Mighty Movie (2023).mkv\" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 2 -ab 384000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 72 -hls_segment_filename \"/mnt/476GB/d7614778af7ecff809efb171d0af22b9%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"/mnt/476GB/d7614778af7ecff809efb171d0af22b9.m3u8\""
[2023-11-06 20:49:11.697 +00:00] [INF] [188] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Adding playback tracker : TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NDsgcnY6MTA5LjApIEdlY2tvLzIwMTAwMTAxIEZpcmVmb3gvMTE5LjB8MTY5ODUzMzE4NzY3MA11-f2de28eebf634709bcf205142187c544-8fca3ebdef46d261ad4a18a29d4cc5f3
[2023-11-06 20:49:11.697 +00:00] [INF] [188] Jellyfin.Plugin.PlaybackReporting.Data.PlaybackTracker: PlaybackTracker : Adding Start Event : 11/06/2023 20:49:11
[2023-11-06 20:49:11.697 +00:00] [INF] [188] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Creating StartPlaybackTimer Task
[2023-11-06 20:49:11.697 +00:00] [INF] [156] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: StartPlaybackTimer : Entered
[2023-11-06 20:49:12.174 +00:00] [ERR] [187] Trakt.ServerMediator: Event details incomplete. Cannot process current media
[2023-11-06 20:49:12.809 +00:00] [INF] [183] Jellyfin.Plugin.PlaybackReporting.EventMonitorEntryPoint: Processing playback tracker : "TW96aWxsYS81LjAgKFdpbmRvd3MgTlQgMTAuMDsgV2luNjQ7IHg2NDsgcnY6MTA5LjApIEdlY2tvLzIwMTAwMTAxIEZpcmVmb3gvMTE5LjB8MTY5ODUzMzE4NzY3MA11-f2de28eebf634709bcf205142187c544-8fca3ebdef46d261ad4a18a29d4cc5f3"

and here is the log for ffmpeg

/videos/8fca3ebd-ef46-d261-ad4a-18a29d4cc5f3/hls1/main/0.ts

{"Protocol":0,"Id":"8fca3ebdef46d261ad4a18a29d4cc5f3","Path":"/mnt/mergerfs/Movies/PAW Patrol The Mighty Movie (2023)/PAW Patrol The Mighty Movie (2023).mkv","EncoderPath":null,"EncoderProtocol":null,"Type":0,"Container":"mkv,webm","Size":4963024384,"Name":"PAW Patrol The Mighty Movie (2023)","IsRemote":false,"ETag":"3f4584bce9043462f88f47483afe7ec4","RunTimeTicks":52771311616,"ReadAtNativeFramerate":false,"IgnoreDts":false,"IgnoreIndex":false,"GenPtsInput":false,"SupportsTranscoding":true,"SupportsDirectStream":true,"SupportsDirectPlay":true,"IsInfiniteStream":false,"RequiresOpening":false,"OpenToken":null,"RequiresClosing":false,"LiveStreamId":null,"BufferMs":null,"RequiresLooping":false,"SupportsProbing":true,"VideoType":0,"IsoType":null,"Video3DFormat":null,"MediaStreams":[{"Codec":"h264","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":"bt709","ColorTransfer":"bt709","ColorPrimaries":"bt709","DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":"SDR","VideoRangeType":"SDR","VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"1080p H264 SDR","NalLengthSize":"4","IsInterlaced":false,"IsAVC":true,"ChannelLayout":null,"BitRate":7523822,"BitDepth":8,"RefFrames":1,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":true,"IsForced":false,"Height":800,"Width":1920,"AverageFrameRate":23.976025,"RealFrameRate":23.976025,"Profile":"High","Type":1,"AspectRatio":"2.40:1","Index":0,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":"yuv420p","Level":40,"IsAnamorphic":null},{"Codec":"eac3","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":null,"LocalizedDefault":null,"LocalizedForced":null,"LocalizedExternal":null,"DisplayTitle":"Eng - Dolby Digital\u002B - 6 ch - Default","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":640000,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":6,"SampleRate":48000,"IsDefault":true,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":0,"AspectRatio":null,"Index":1,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":false,"SupportsExternalStream":false,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","DisplayTitle":"Eng - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":2,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"eng","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":"SDH","VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","DisplayTitle":"SDH - Eng - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":3,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null},{"Codec":"subrip","CodecTag":null,"Language":"fre","ColorRange":null,"ColorSpace":null,"ColorTransfer":null,"ColorPrimaries":null,"DvVersionMajor":null,"DvVersionMinor":null,"DvProfile":null,"DvLevel":null,"RpuPresentFlag":null,"ElPresentFlag":null,"BlPresentFlag":null,"DvBlSignalCompatibilityId":null,"Comment":null,"TimeBase":"1/1000","CodecTimeBase":null,"Title":null,"VideoRange":null,"VideoRangeType":null,"VideoDoViTitle":null,"LocalizedUndefined":"Undefined","LocalizedDefault":"Default","LocalizedForced":"Forced","LocalizedExternal":"External","DisplayTitle":"Fre - SUBRIP","NalLengthSize":null,"IsInterlaced":false,"IsAVC":null,"ChannelLayout":null,"BitRate":null,"BitDepth":null,"RefFrames":null,"PacketLength":null,"Channels":null,"SampleRate":null,"IsDefault":false,"IsForced":false,"Height":null,"Width":null,"AverageFrameRate":null,"RealFrameRate":null,"Profile":null,"Type":2,"AspectRatio":null,"Index":4,"Score":null,"IsExternal":false,"DeliveryMethod":null,"DeliveryUrl":null,"IsExternalUrl":null,"IsTextSubtitleStream":true,"SupportsExternalStream":true,"Path":null,"PixelFormat":null,"Level":0,"IsAnamorphic":null}],"MediaAttachments":[],"Formats":[],"Bitrate":8163822,"Timestamp":null,"RequiredHttpHeaders":{},"TranscodingUrl":null,"TranscodingSubProtocol":null,"TranscodingContainer":null,"AnalyzeDurationMs":null,"DefaultAudioStreamIndex":null,"DefaultSubtitleStreamIndex":null}

/usr/lib/jellyfin-ffmpeg/ffmpeg -analyzeduration 200M -fflags +genpts -f matroska,webm -i file:"/mnt/mergerfs/Movies/PAW Patrol The Mighty Movie (2023)/PAW Patrol The Mighty Movie (2023).mkv" -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 copy -bsf:v h264_mp4toannexb -start_at_zero -codec:a:0 libfdk_aac -ac 2 -ab 384000 -af "volume=2" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 6 -hls_segment_type mpegts -start_number 0 -hls_segment_filename "/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e7%d.ts" -hls_playlist_type vod -hls_list_size 0 -y "/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e7.m3u8"


ffmpeg version 5.1.3-Jellyfin Copyright © 2000-2022 the FFmpeg developers
built with gcc 10 (Debian 10.2.1-6)
configuration: --prefix=/usr/lib/jellyfin-ffmpeg --target-os=linux --extra-libs=-lfftw3f --extra-version=Jellyfin --disable-doc --disable-ffplay --disable-ptx-compression --disable-static --disable-libxcb --disable-sdl2 --disable-xlib --enable-lto --enable-gpl --enable-version3 --enable-shared --enable-gmp --enable-gnutls --enable-chromaprint --enable-libdrm --enable-libass --enable-libfreetype --enable-libfribidi --enable-libfontconfig --enable-libbluray --enable-libmp3lame --enable-libopus --enable-libtheora --enable-libvorbis --enable-libopenmpt --enable-libdav1d --enable-libwebp --enable-libvpx --enable-libx264 --enable-libx265 --enable-libzvbi --enable-libzimg --enable-libfdk-aac --arch=amd64 --enable-libsvtav1 --enable-libshaderc --enable-libplacebo --enable-vulkan --enable-opencl --enable-vaapi --enable-amf --enable-libmfx --enable-ffnvcodec --enable-cuda --enable-cuda-llvm --enable-cuvid --enable-nvdec --enable-nvenc
libavutil 57. 28.100 / 57. 28.100
libavcodec 59. 37.100 / 59. 37.100
libavformat 59. 27.100 / 59. 27.100
libavdevice 59. 7.100 / 59. 7.100
libavfilter 8. 44.100 / 8. 44.100
libswscale 6. 7.100 / 6. 7.100
libswresample 4. 7.100 / 4. 7.100
libpostproc 56. 6.100 / 56. 6.100
[matroska,webm @ 0x55d2400d8640] 0x00 at pos 4963023021 (0x127d1b8ad) invalid as first byte of an EBML number
Guessed Channel Layout for Input Stream #0.1 : 5.1
Input #0, matroska,webm, from 'filemnt/mergerfs/Movies/PAW Patrol The Mighty Movie (2023)/PAW Patrol The Mighty Movie (2023).mkv':
Metadata:
encoder : libebml v1.4.4 + libmatroska v1.7.1
Duration: 01:27:57.13, start: 0.000000, bitrate: 7523 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 484.234000
Metadata:
title : Chapter 01
Chapter #0:1: start 484.234000, end 938.188000
Metadata:
title : Chapter 02
Chapter #0:2: start 938.188000, end 1405.196000
Metadata:
title : Chapter 03
Chapter #0:3: start 1405.196000, end 1885.218000
Metadata:
title : Chapter 04
Chapter #0:4: start 1885.218000, end 2292.125000
Metadata:
title : Chapter 05
Chapter #0:5: start 2292.125000, end 2836.878000
Metadata:
title : Chapter 06
Chapter #0:6: start 2836.878000, end 3320.904000
Metadata:
title : Chapter 07
Chapter #0:7: start 3320.904000, end 3853.645000
Metadata:
title : Chapter 08
Chapter #0:8: start 3853.645000, end 4327.619000
Metadata:
title : Chapter 09
Chapter #0:9: start 4327.619000, end 4737.696000
Metadata:
title : Chapter 10
Chapter #0:10: start 4737.696000, end 5277.131000
Metadata:
title : Chapter 11
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x800 [SAR 1:1 DAR 12:5], 23.98 fps, 23.98 tbr, 1k tbn (default) (original)
Stream #0:1(eng): Audio: eac3, 48000 Hz, 5.1, fltp (default) (original)
Stream #0:2(eng): Subtitle: subrip (original)
Stream #0:3(eng): Subtitle: subrip (original) (hearing impaired)
Metadata:
title : SDH
Stream #0:4(fre): Subtitle: subrip (dub)
Stream mapping:
Stream #0:0 -> #0:0 (copy)
Stream #0:1 -> #0:1 (eac3 (native) -> aac (libfdk_aac))
Press [q] to stop, [?] for help
Output #0, hls, to '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e7.m3u8':
Metadata:
encoder : Lavf59.27.100
Stream #0:0: Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x800 [SAR 1:1 DAR 12:5], q=2-31, 23.98 fps, 23.98 tbr, 90k tbn (default) (original)
Stream #0:1: Audio: aac, 48000 Hz, stereo, s16, 384 kb/s (default) (original)
Metadata:
encoder : Lavc59.37.100 libfdk_aac
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e70.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e71.ts' for writing
frame= 353 fps=0.0 q=-1.0 size=N/A time=00:00:00.07 bitrate=N/A speed=2.23x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e72.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e73.ts' for writing
frame= 645 fps=0.0 q=-1.0 size=N/A time=00:00:12.36 bitrate=N/A speed= 23x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e74.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e75.ts' for writing
frame= 961 fps=926 q=-1.0 size=N/A time=00:00:25.61 bitrate=N/A speed=24.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e76.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e77.ts' for writing
frame= 1290 fps=839 q=-1.0 size=N/A time=00:00:39.37 bitrate=N/A speed=25.6x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e78.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e79.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e710.ts' for writing
frame= 1634 fps=802 q=-1.0 size=N/A time=00:00:53.64 bitrate=N/A speed=26.3x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e711.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e712.ts' for writing
frame= 1950 fps=768 q=-1.0 size=N/A time=00:01:06.68 bitrate=N/A speed=26.3x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e713.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e714.ts' for writing
frame= 2238 fps=737 q=-1.0 size=N/A time=00:01:18.84 bitrate=N/A speed= 26x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e715.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e716.ts' for writing
frame= 2550 fps=721 q=-1.0 size=N/A time=00:01:31.77 bitrate=N/A speed=25.9x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e717.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e718.ts' for writing
frame= 2833 fps=701 q=-1.0 size=N/A time=00:01:43.54 bitrate=N/A speed=25.6x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e719.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e720.ts' for writing
frame= 3145 fps=693 q=-1.0 size=N/A time=00:01:56.60 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e721.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e722.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e723.ts' for writing
frame= 3475 fps=689 q=-1.0 size=N/A time=00:02:10.51 bitrate=N/A speed=25.9x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e724.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e725.ts' for writing
frame= 3821 fps=688 q=-1.0 size=N/A time=00:02:24.78 bitrate=N/A speed=26.1x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e726.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e727.ts' for writing
frame= 4115 fps=680 q=-1.0 size=N/A time=00:02:37.30 bitrate=N/A speed= 26x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e728.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e729.ts' for writing
frame= 4402 fps=672 q=-1.0 size=N/A time=00:02:49.03 bitrate=N/A speed=25.8x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e730.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e731.ts' for writing
frame= 4694 fps=665 q=-1.0 size=N/A time=00:03:01.30 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e732.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e733.ts' for writing
frame= 5004 fps=662 q=-1.0 size=N/A time=00:03:14.25 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e734.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e735.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e736.ts' for writing
frame= 5329 fps=661 q=-1.0 size=N/A time=00:03:27.61 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e737.ts' for writing
frame= 5591 fps=652 q=-1.0 size=N/A time=00:03:38.57 bitrate=N/A speed=25.5x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e738.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e739.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e740.ts' for writing
frame= 5905 fps=651 q=-1.0 size=N/A time=00:03:51.82 bitrate=N/A speed=25.6x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e741.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e742.ts' for writing
frame= 6252 fps=653 q=-1.0 size=N/A time=00:04:06.28 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e743.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e744.ts' for writing
frame= 6539 fps=649 q=-1.0 size=N/A time=00:04:18.38 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e745.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e746.ts' for writing
frame= 6858 fps=649 q=-1.0 size=N/A time=00:04:31.63 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e747.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e748.ts' for writing
frame= 7181 fps=649 q=-1.0 size=N/A time=00:04:44.87 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e749.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e750.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e751.ts' for writing
frame= 7499 fps=648 q=-1.0 size=N/A time=00:04:58.25 bitrate=N/A speed=25.8x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e752.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e753.ts' for writing
frame= 7815 fps=647 q=-1.0 size=N/A time=00:05:11.31 bitrate=N/A speed=25.8x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e754.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e755.ts' for writing
frame= 8101 fps=644 q=-1.0 size=N/A time=00:05:23.32 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e756.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e757.ts' for writing
frame= 8412 fps=643 q=-1.0 size=N/A time=00:05:36.27 bitrate=N/A speed=25.7x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e758.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e759.ts' for writing
frame= 8777 fps=646 q=-1.0 size=N/A time=00:05:51.56 bitrate=N/A speed=25.9x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e760.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e761.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e762.ts' for writing
frame= 9139 fps=649 q=-1.0 size=N/A time=00:06:06.60 bitrate=N/A speed= 26x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e763.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e764.ts' for writing
frame= 9503 fps=651 q=-1.0 size=N/A time=00:06:21.75 bitrate=N/A speed=26.2x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e765.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e766.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e767.ts' for writing
frame= 9812 fps=650 q=-1.0 size=N/A time=00:06:34.68 bitrate=N/A speed=26.2x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e768.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e769.ts' for writing
frame=10159 fps=652 q=-1.0 size=N/A time=00:06:49.16 bitrate=N/A speed=26.2x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e770.ts' for writing
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e771.ts' for writing
frame=10452 fps=650 q=-1.0 size=N/A time=00:07:01.43 bitrate=N/A speed=26.2x
[hls @ 0x55d2401008c0] Opening '/mnt/476GB/5a9136ced20f6074bb4ab15fb84518e772.ts' for writing

the strangest thing is there are multiple other clients it works fine on, the mobile app for example including chrome on android

here is the media info

FFProbe:
ffprobe version 4.4.2-0ubuntu0.22.04.1 Copyright © 2007-2021 the FFmpeg develo pers
built with gcc 11 (Ubuntu 11.2.0-19ubuntu1)
configuration: --prefix=/usr --extra-version=0ubuntu0.22.04.1 --toolchain=hard ened --libdir=/usr/lib/x86_64-linux-gnu --incdir=/usr/include/x86_64-linux-gnu - -arch=amd64 --enable-gpl --disable-stripping --enable-gnutls --enable-ladspa --e nable-libaom --enable-libass --enable-libbluray --enable-libbs2b --enable-libcac a --enable-libcdio --enable-libcodec2 --enable-libdav1d --enable-libflite --enab le-libfontconfig --enable-libfreetype --enable-libfribidi --enable-libgme --enab le-libgsm --enable-libjack --enable-libmp3lame --enable-libmysofa --enable-libop enjpeg --enable-libopenmpt --enable-libopus --enable-libpulse --enable-librabbit mq --enable-librubberband --enable-libshine --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libsrt --enable-libssh --enable-libtheora --enable-li btwolame --enable-libvidstab --enable-libvorbis --enable-libvpx --enable-libwebp --enable-libx265 --enable-libxml2 --enable-libxvid --enable-libzimg --enable-li bzmq --enable-libzvbi --enable-lv2 --enable-omx --enable-openal --enable-opencl --enable-opengl --enable-sdl2 --enable-pocketsphinx --enable-librsvg --enable-li bmfx --enable-libdc1394 --enable-libdrm --enable-libiec61883 --enable-chromaprin t --enable-frei0r --enable-libx264 --enable-shared
libavutil 56. 70.100 / 56. 70.100
libavcodec 58.134.100 / 58.134.100
libavformat 58. 76.100 / 58. 76.100
libavdevice 58. 13.100 / 58. 13.100
libavfilter 7.110.100 / 7.110.100
libswscale 5. 9.100 / 5. 9.100
libswresample 3. 9.100 / 3. 9.100
libpostproc 55. 9.100 / 55. 9.100
[matroska,webm @ 0x558de36a6e80] 0x00 at pos 4963023021 (0x127d1b8ad) invalid as first byte of an EBML number
Input #0, matroska,webm, from 'PAW Patrol The Mighty Movie (2023).mkv':
Metadata:
encoder : libebml v1.4.4 + libmatroska v1.7.1
Duration: 01:27:57.13, start: 0.000000, bitrate: 7523 kb/s
Chapters:
Chapter #0:0: start 0.000000, end 484.234000
Metadata:
title : Chapter 01
Chapter #0:1: start 484.234000, end 938.188000
Metadata:
title : Chapter 02
Chapter #0:2: start 938.188000, end 1405.196000
Metadata:
title : Chapter 03
Chapter #0:3: start 1405.196000, end 1885.218000
Metadata:
title : Chapter 04
Chapter #0:4: start 1885.218000, end 2292.125000
Metadata:
title : Chapter 05
Chapter #0:5: start 2292.125000, end 2836.878000
Metadata:
title : Chapter 06
Chapter #0:6: start 2836.878000, end 3320.904000
Metadata:
title : Chapter 07
Chapter #0:7: start 3320.904000, end 3853.645000
Metadata:
title : Chapter 08
Chapter #0:8: start 3853.645000, end 4327.619000
Metadata:
title : Chapter 09
Chapter #0:9: start 4327.619000, end 4737.696000
Metadata:
title : Chapter 10
Chapter #0:10: start 4737.696000, end 5277.131000
Metadata:
title : Chapter 11
Stream #0:0(eng): Video: h264 (High), yuv420p(tv, bt709, progressive), 1920x80 0 [SAR 1:1 DAR 12:5], 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default) (origina l)
Stream #0:1(eng): Audio: eac3, 48000 Hz, 6 channels, fltp (default) (original)
Stream #0:2(eng): Subtitle: subrip (original)
Stream #0:3(eng): Subtitle: subrip (original) (hearing impaired)
Metadata:
title : SDH
Stream #0:4(fre): Subtitle: subrip (dub)

jellyfin media info:

Audio
Title: Eng - Dolby Digital+ - 6 ch - Default
Language: eng
Codec: EAC3
Channels: 6 ch
Bitrate: 640 kbps
Sample rate: 48000 Hz
Default: Yes
Forced: No
External: No


Video
Title: 1080p H264 SDR
Codec: H264
AVC: Yes
Profile: High
Level: 40
Resolution: 1920x800
Aspect ratio: 2.40:1
Interlaced: No
Framerate: 23.976025
Bitrate: 7523 kbps
Bit depth: 8 bit
Video range: SDR
Video range type: SDR
Colour space: bt709
Colour transfer: bt709
Colour primaries: bt709
Pixel format: yuv420p
Ref frames: 1
NAL: 4


Subtitle
Title: Eng - SUBRIP
Language: eng
Codec: SUBRIP
Default: No
Forced: No
External: No

Server Details:
ubuntu 22.04 host running jellyfin 10.8.10 via docker jellyfin/jellyfin image

[TheDreadPirate]

Does the web client support more than stereo? Regardless, EAC3 is definitely not supported by any browser, AFAIK.

And it is definitely being transcoded to stereo.

Code:

-codec:a:0 libfdk_aac -ac 2

For the record, AAC can be more than two channels. But jellyfin does not transcode audio to anything other than stereo.

[BobHasNoSoul]

im not entirely sure if it does or doesnt, i usually get stereo media but this file is 6ch so wasnt entirely sure what the issue was when i tried to play it and the lack of audio but it is really weird that the mobile web browsers do not face this issue.. almost like something inside windows browsers has a issue with it. (love the username btw)

[TheDreadPirate]

Install Jellyfin Media Player. I know it supports almost all audio formats. Almost certain browsers only do stereo.