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    Jellyfin Forum Support Troubleshooting Can't Reset Password

     
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    Can't Reset Password

    mexicanninja
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    Junior Member

    Posts: 1
    Threads: 1
    Joined: 2023 Jul
    Reputation: 0
    #1
    2023-07-09, 04:53 AM
    Hi all,

    I'm running version 10.8.10-1 on a Raspberry Pi installed via Debian repository. After updating from 10.7.7-1 to the latest version, I am being asked to log in again (using both the Android smartphone app and entering the IP address in my browser on my laptop). The username/password combo saved in my password manager is incorrect, so I click on Forgot Password, but when I enter my username, I get an error saying "Please try again within your home network to initiate the password reset process." I know I am on my home network because switching to both the guest WiFi and my 5G network on my phone, the Jellyfin server can't even be found. I am expecting to see a popup saying to navigate to a folder on my server with a temporary PIN to reset my password. 

       

    What am I doing wrong? 

    Thanks.
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