can't reset password

[khan]

I tried logging into my Jellyfin account and it told me that the password is incorrect. it's my admin account. I tried forget my password and entered the pin from json file. it told me to use the same pin for login, but when i tried login with that pin it gave me this "You are not authorized to access the server at this time. Please contact your server administrator for more information"[attachment=579]

[TheDreadPirate]

You may have locked the account.

Edit /etc/jellyfin/system.xml or, if Windows. C:\ProgramData\Jellyfin\Server\config\system.xml

Switch this value from true to false.

<IsStartupWizardCompleted>true</IsStartupWizardCompleted>

Restart jellyfin. You are creating a new user account. It should override your current admin account, I don't think it will affect watch progress, etc.

[sodakjohn]

Hello, I am running TrueNAS Scale with JellyFin as an add on app within TrueNAS. I need to reset the password but I have never worked with Linux and have never installed it on my laptop. Could you break it down how I would find and edit the system.xml folder. I believe it is in a docker container inside TrueNAS.
Thanks,
John Burke

[pcm]

The method of resetting admin-user account may not be relevant to your case since your jellyfin distribution is a fork of OG-jellyfin taylored for TrueNAS.

My advise would be to first reach out to TrueNAS's support discord ... they probably have a handy guide to do this.

https://discord.com/invite/tVsPTHWTtr

Refer to this doc for more info: https://jellyfin.org/docs/general/instal...truecharts

[TheDreadPirate]

There are two methods for resetting your password. Both require file system access. I'm not familiar with TrueNAS, is there a way to open up the directory that Jellyfin writes its files to?

[Тервел Методиев]

There are two methods for resetting your password. Both require file system access. I'm not familiar with TrueNAS, is there a way to open up the directory that Jellyfin writes its files to?

Hi im running Jellyfin on my proxmox VM and now i don't remember my password how do reset it or find it ?

[TheDreadPirate]

When you reset your password it tells you the location of the file.

If you want to go the setup wizard route, /etc/jellyfin/system.xml is the file you modify to re-enable the setup wizard.

Code:

sudo systemctl stop jellyfin
nano /etc/jellyfin/system.xml

Set "IsStartupWizardComplete" to false. Save, quit.

Code:

sudo systemctl start jellyfin

[sodakjohn]

I tried logging on to Jellyfin from a different device and it took me to the initial admin setup screen and I was able to get my admin account set up.
thanks,
John