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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Cast and crew disappears after clicking on them

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    Cast and crew disappears after clicking on them

    Cast and crew members disappears after clicking on them
    terrortripp
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    #1
    2024-12-11, 04:36 AM
    When I click on a cast from some shows, the cast details are empty and when I check back on the casts from the show, the cast member that I clicked on disappears and not even replacing Metadata returns the cast back. I've reinstalled jellyfin but the problem's still there. The attachments show one member disappearing after clicking on it
    Windows 11
    V10.10.3
               
    TheDreadPirate
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    #2
    2024-12-11, 02:31 PM
    Which client is this? And does this happen in all clients?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    terrortripp
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    #3
    2024-12-11, 04:33 PM
    (2024-12-11, 02:31 PM)TheDreadPirate Wrote: Which client is this?  And does this happen in all clients?

    This is findroid tablet app and yes it happens on all clients. Once I click on a cast member on some shows, It's like the cast member is immediately deleted, and even searching the name shows no result. 
       
    TheDreadPirate
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    #4
    2024-12-11, 04:34 PM
    Can you share your jellyfin logs via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    terrortripp
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    #5
    2024-12-11, 04:56 PM
    (2024-12-11, 04:33 PM)terrortripp Wrote:
    (2024-12-11, 02:31 PM)TheDreadPirate Wrote: Which client is this?  And does this happen in all clients?

    This is findroid tablet app and yes it happens on all clients. Once I click on a cast member on some shows, It's like the cast member is immediately deleted, and even searching the name shows no result. 

    Sure

    https://pastebin.com/8SAAvGmD
    TheDreadPirate
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    #6
    2024-12-11, 05:13 PM
    It looks like Jellyfin lost access to a lot of your media. It is removing a lot of content and removing the actors associated with them.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    terrortripp
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    #7
    2024-12-11, 05:27 PM
    The shows are still there i can still play them it's the casts that keep disappearing
    TheDreadPirate
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    Country:United States
    #8
    2024-12-11, 05:57 PM
    Does this happen only for this show? Or all shows?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    terrortripp
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    Posts: 11
    Threads: 1
    Joined: 2024 Jun
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    #9
    2024-12-11, 06:56 PM
    multiple shows but not all cast members. It seems to affect people who I don't have a lot of shows off. I've noticed that the problem doesn't affect those who have 3 or more appearances in other shows that i have.
    terrortripp
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    #10
    2025-01-30, 10:15 PM
    I've realized that this bug only affects shows from thailand. If anyone can try to see if they can replicate it by adding a thai show like this one https://www.themoviedb.org/tv/237328-pea...rty-series. Basically most casts from thai shows get deleted with no way of adding them back.
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