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    Jellyfin Forum Support Troubleshooting errors while scanning library

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    errors while scanning library

    Using Jellyfin 10.9.10 on Windows 10
    ifarid
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    Posts: 9
    Threads: 2
    Joined: 2023 Nov
    Reputation: 0
    Country:United Arab Emirates
    #1
    2024-09-03, 10:02 AM
    I see this error in the log, but I don't notice any problems while watching the series. The error below is showing for every episode in all season for this specific series only and I don't understand why. If someone have an idea please help. Thanks.

    Code:
    [13:39:03] [ERR] [14] MediaBrowser.Providers.TV.SeasonMetadataService: Error in TheMovieDb
    System.FormatException: The input string '73375-jack-ryan' was not in a correct format.
      at System.Number.ThrowFormatException[TChar](ReadOnlySpan`1 value)
      at System.Convert.ToInt32(String value, IFormatProvider provider)
      at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeasonProvider.GetMetadata(SeasonInfo info, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)
    [13:39:04] [ERR] [140] MediaBrowser.Providers.TV.SeasonMetadataService: Error in TheMovieDb
    System.FormatException: The input string '73375-jack-ryan' was not in a correct format.
      at System.Number.ThrowFormatException[TChar](ReadOnlySpan`1 value)
      at System.Convert.ToInt32(String value, IFormatProvider provider)
      at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbSeasonProvider.GetMetadata(SeasonInfo info, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)

    [13:39:34] [ERR] [126] MediaBrowser.Providers.TV.EpisodeMetadataService: Error in TheMovieDb
    System.FormatException: The input string '73375-jack-ryan' was not in a correct format.
      at System.Number.ThrowFormatException[TChar](ReadOnlySpan`1 value)
      at System.Int32.Parse(String s, NumberStyles style, IFormatProvider provider)
      at MediaBrowser.Providers.Plugins.Tmdb.TV.TmdbEpisodeProvider.GetMetadata(EpisodeInfo info, CancellationToken cancellationToken)
      at MediaBrowser.Providers.Manager.MetadataService`2.ExecuteRemoteProviders(MetadataResult`1 temp, String logName, Boolean replaceData, TIdType id, IEnumerable`1 providers, CancellationToken cancellationToken)


    Additionally this error keeps showing as well:

    Code:
    [13:39:04] [INF] [140] MediaBrowser.Providers.TV.SeriesMetadataService: Removing virtual season 0 in series The Gold
    [13:39:04] [INF] [140] Emby.Server.Implementations.Library.LibraryManager: Removing item, Type: Season, Name: Specials, Path: , Id: 3c2c8725-080d-4147-554c-7f1da171ada0
    [13:39:04] [INF] [140] MediaBrowser.Providers.TV.SeriesMetadataService: Creating Season Specials entry for The Gold
    [13:39:04] [ERR] [140] MediaBrowser.Providers.TV.SeasonMetadataService: Error in TheMovieDb
    TheDreadPirate
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    #2
    2024-09-03, 01:12 PM
    Do you have NFOs in your media directories?
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    ifarid
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    #3
    2024-09-05, 12:41 AM
    Yes, I have the option to save NFOs in Jellyfin.
    TheDreadPirate
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    #4
    2024-09-05, 02:59 AM
    Were the NFOs created by Jellyfin or an external application. The last time I saw this, someone was using externally generated NFOs with TMDB/TVDB IDs that were incorrect. They should be just the number, but yours include the show name as well.
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    ifarid
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    Posts: 9
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    Country:United Arab Emirates
    #5
    2024-09-05, 08:37 AM
    I'm Not using externally generated NFOs. The show is showing correctly in Jellyfin.
    So what's the problem? Should I report a bug in Github?
    TheDreadPirate
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    Posts: 11,852
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    Reputation: 347
    Country:United States
    #6
    2024-09-05, 01:25 PM
    Do you have IPv6 enabled on your system? In Jellyfin and/or your OS? Incomplete IPv6 configurations can also cause this.
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    ifarid
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    Posts: 9
    Threads: 2
    Joined: 2023 Nov
    Reputation: 0
    Country:United Arab Emirates
    #7
    2024-09-05, 06:25 PM (This post was last modified: 2024-09-05, 06:31 PM by ifarid. Edited 1 time in total.)
    IPv6 is turned off in Windows. I don't know how to turn it on or off in Jellyfin, I'm using the default settings.

    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN subnets: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN exclusions: []
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Used LAN subnets: ["127.0.0.1/8", "10.0.0.0/8", "172.16.0.0/12", "192.168.0.0/16"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Filtered interface addresses: ["100.85.32.70", "192.168.20.15", "127.0.0.1"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Bind Addresses ["0.0.0.0"]
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Remote IP filter is Allowlist
    [04:37:05] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Filtered subnets: []
    ifarid
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    Posts: 9
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    Country:United Arab Emirates
    #8
    2024-10-31, 07:14 PM
    Anyone can help? It's still showing a lot of errors on every library scan, but it doesn't seem to affect the actual usage of my Library.
    theguymadmax
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    #9
    2024-10-31, 07:18 PM
    What' scrapers are you using in your tv library? Also, you can provide the exact path and filename structure you are using.
    ifarid
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    #10
    2024-10-31, 08:17 PM (This post was last modified: 2024-10-31, 08:19 PM by ifarid. Edited 2 times in total.)
    I'm using the default, please see the animated GIF: https://jmp.sh/NCl2UunC

    Plugins: https://i.imgur.com/Zne9v2w.png

    File Structure: https://i.imgur.com/RTcYne7.png
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