Extras in some folders not detected

[WoodyBABL]

Following the conventions in https://jellyfin.org/docs/general/server/media/movies/, I created a folder for Gentleman Prefer Blondes (1953).

Below that I created two subfolders: featurettes and trailers.

As you can see from the log excerpt below it scanned the folders. When I go to the movie in Jellyfin, it shows the Special Features section and below that it displays the two featurettes. However, it does not display the trailers in the trailers folder. Nit sure why.


2023-11-29 12:06:23.557 -05:00] [INF] "Theatrical Trailer" ("/media/disk2/jellyfin/movies/Gentlemen Prefer Blondes (1953)/trailers/Theatrical Trailer.mkv") will be refreshed.
[2023-11-29 12:06:23.557 -05:00] [INF] "The Seven Year Itch" ("/media/disk2/jellyfin/movies/Gentlemen Prefer Blondes (1953)/trailers/The Seven Year Itch.mkv") will be refreshed.
[2023-11-29 12:06:23.557 -05:00] [INF] "There's No Business Like Show Business" ("/media/disk2/jellyfin/movies/Gentlemen Prefer Blondes (1953)/trailers/There's No Business Like Show Business.mkv") will be refreshed.
[2023-11-29 12:06:23.557 -05:00] [INF] "Bus Stop promo" ("/media/disk2/jellyfin/movies/Gentlemen Prefer Blondes (1953)/trailers/Bus Stop promo.mkv") will be refreshed.
[2023-11-29 12:06:23.557 -05:00] [INF] "Remastering Comparison" ("/media/disk2/jellyfin/movies/Gentlemen Prefer Blondes (1953)/featurettes/Remastering Comparison.mkv") will be refreshed.
[2023-11-29 12:06:23.557 -05:00] [INF] "CinemaScope format teaser" ("/media/disk2/jellyfin/movies/Gentlemen Prefer Blondes (1953)/featurettes/CinemaScope format teaser.mkv") will be refreshed.
[2023-11-29 12:06:23.557 -05:00] [INF] "Gentlemen Prefer Blondes" ("/media/disk2/jellyfin/movies/Gentlemen Prefer Blondes (1953)/Gentlemen Prefer Blondes (1953).mkv") will be refreshed.
   

[Mr_Generic]

I am seeing the same issue for a movie trailer folder on Windows.

F:\Jellyfin\Movies\my movie name (2017)\trailers
NOTE: These are trailers that were ripped from the DVD. The trailers themselves are for other films, not the film mentioned in the "my movie name".

I can see the movie in Jellyfin, but I don't see the trailers.

If I rename the "trailers" subdirectory to "featurettes" or "extras", I see it in Jellyfin as "Special Features".  So I know the directory structure is working, just not for "trailers".

"trailers" used to work, but I didn't note the version number I was using at the time.

[tompw]

I've had this exact same issue. Can anyone help?

[TheDreadPirate]

I've had this exact same issue. Can anyone help?

Do the files and folders conform to the extra documentation?

https://jellyfin.org/docs/general/server...vie-extras

And does Jellyfin have permission to the files and folders for your extras?

[Mr_Generic]

I've had this exact same issue. Can anyone help?

Do the files and folders conform to the extra documentation?

https://jellyfin.org/docs/general/server...vie-extras

And does Jellyfin have permission to the files and folders for your extras?

In my case, I tested all folder names.  I created the folders with the following names, according to the documentation:

Supported folder types are:
- behind the scenes
- deleted scenes
- interviews
- scenes
- samples
- shorts
- featurettes
- clips
- other
- extras
- trailers

I confirmed the folder names that are not displayed under the movie are:
- clips
- other
- trailers

All the other folder names work fine.

This does not appear to be a permissions issue.

Please let me know if you need more information.
Hope this helps.
- Bob

[TheDreadPirate]

Can you provide some example file and folder names?

[Mr_Generic]

Can you provide some example file and folder names?

Maybe my text wasn't clear enough.

Here is a screenshot of the directory structure under the movie directory I am testing.
I added "worked" / "doesn't work" in the screenshot to show the behavior for each one.

I can easily reproduce this any movie directory.

Hope this helps,
- Bob

[TheDreadPirate]

All of those are supported extra types for both movies and shows. Is this happening across the board or just for a particular show/movie? Can you give example file names in those "not working" folders? There are some "reserved words" that sometimes cause issues.

[Mr_Generic]

Thanks again for the response.
Yes, this is across the board, not just one movie.

Here's an example:  I used the same video clip from my "Alien (1979)" DVD of an introduction by Ridley Scott.  I used the same clip to test the different folders.
Please find the directory structure with filenames below.

The only clips not visible in JellyFin are in the following directories:  clips, other, and trailers.

Hope this helps.  Please let me know if you need further information.
Thanks!
- Bob

-----

Directory of Alien (1979)

09/29/2017  02:07 PM      949,581,692 Alien (1979) - Director's Cut.mkv
03/12/2024  12:32 AM            8,490 Alien (1979) - Director's Cut.nfo
09/29/2017  02:22 PM      955,954,691 Alien (1979) - Theatrical Release.mkv
03/12/2024  12:28 AM        1,314,438 backdrop.jpg
03/12/2024  12:35 AM    <DIR>          behind the scenes
03/12/2024  12:30 AM    <DIR>          clips
03/12/2024  12:30 AM    <DIR>          deleted scenes
03/12/2024  12:30 AM    <DIR>          extras
03/12/2024  12:31 AM    <DIR>          featurettes
03/12/2024  12:28 AM          177,331 folder.jpg
03/12/2024  12:31 AM    <DIR>          interviews
03/12/2024  12:28 AM            20,757 logo.png
03/12/2024  12:31 AM    <DIR>          other
03/12/2024  12:31 AM    <DIR>          samples
03/12/2024  12:31 AM    <DIR>          scenes
03/12/2024  12:31 AM    <DIR>          shorts
03/12/2024  12:31 AM    <DIR>          trailers
              6 File(s)  1,907,057,399 bytes

behind the scenes
  file:  bts - D01T03 - Ridley Scott Introduction.mp4

clips
  file:  clips - D01T03 - Ridley Scott Introduction.mp4

deleted scenes
  file:  ds - D01T03 - Ridley Scott Introduction.mp4

extras
  file:  extras - D01T03 - Ridley Scott Introduction.mp4

featurettes
  file:  featurettes - D01T03 - Ridley Scott Introduction.mp4

interviews
  file:  interviews - D01T03 - Ridley Scott Introduction.mp4

other
  file:  other - D01T03 - Ridley Scott Introduction.mp4

samples
  file:  samples - D01T03 - Ridley Scott Introduction.mp4

scenes
  file:  scenes - D01T03 - Ridley Scott Introduction.mp4

shorts
  file:  shorts - D01T03 - Ridley Scott Introduction.mp4

trailers
  file:  trailers - D01T03 - Ridley Scott Introduction.mp4

[TheDreadPirate]

Long shot. What happens when you remove the prefix in the file name?

Instead of

clips - D01T03 - Ridley Scott Introduction.mp4

It is just

D01T03 - Ridley Scott Introduction.mp4

in the clips folder.