Fatal Playback error after upgrade to 10.10.3 on Synology

[AshtonYS]

Hi there!

Sorry for posting this question in the wrong location before. (And I don't see an option to delete my other post)

I was running an earlier version of Jellyfin on my Synology DS423+ NAS via Docker with no problems. I upgraded to the latest 10.10.3 version of Jellyfin, and now, while my Libraries show up, any video I attempt to play gives me a Fatal Playback Error (same across any devise: smartTV, desktop web browser, ipad, etc)

I'm relatively new to containers, and I feel really lost as to what to do or to how to fix the problem.  

Any help would be greatly appreciated!

Thank you!

[TheDreadPirate]

Can you share your jellyfin logs via pastebin?

[AshtonYS]

Thank you for the reply!

When I try to put my log into pastebin it gives me the error: You have exceeded the maximum size of 512 kilobytes per Paste.

Is there a section of the log that I can cut/paste that is what you need and is helpful?

[AshtonYS]

There were two logs. I copied the smaller one. Is this what you need? Let me know if this helps?

https://pastebin.com/MnK4UXPp

Thank you!

[TheDreadPirate]

Does this error happen immediately? Or several minutes after you've started watching?

[AshtonYS]

Immediately. On the web browser, it starts (shows an image) then stops, says fatal playback error. On my iPad it loads for 30-60 seconds then says fatal playback error, gives me an icon with the sideways triangle with a line through it, and I cant even select the home button (although I can go to settings tab, but not back to home).

But no part of the actual movie plays.

[TheDreadPirate]

Which Docker image are you using? The official image or the linuxserver image?

[AshtonYS]

I set it up months ago, so I don't remember, but I would assume the official. How do I check?

(Thank you again for your help!)

[TheDreadPirate]

The name of the image.

Official = jellyfin/jellyfin
Linuxserver = linuxserver/jellyfin

[AshtonYS]

The official one. I'm using jellyfin/jellyfin