2026-02-14, 07:41 PM
(This post was last modified: 2026-02-14, 07:53 PM by tdjf. Edited 1 time in total.)
Recently I've noticed that some media is pegging this service. My Jellyfin server doesn't have a dedicated video card and in this case I'm viewing the file over the network via nvidia shield (hard wired).
The file I'm playing shows the following under the dashboard:
Transcoding
The video's range type is not supported
Hardware Acceleration is set to none. I've enabled it and selected Intel quicksync as that's the supported CPU I have and while that does drop the CPU to about 38% while continuing to transcode, now I have purple/green video. The files are DV, HDR and 265.
It seems that w/o hardware acceleration it is able to correct/fix the colors but the CPU spikes to 99-100% but enabling hardware acceleration breaks the color/tone mapping?
I understand that the remote/client device doesn't support DV/HDR and that's why it can't direct play, but what's the solution for environments where there is a single server and the clients vary? I don't share with friends/family so I'm not worried about anyone connecting not meeting requirements, but I have at least 5-6 TV setups in my home and while some might be DV/HDR ready, not all are.
Do I need to have multiple formats of each show and watch based on which TV I'm at? Is there another option/more settings that I can toggle to fix the color/tone mapping when transcoding is happening?
Edit- I would like to add that other DV, HDR and 265 files don't have this same behavior and play fine (either direct play or don't spike the CPU) on the same setup where it does currently spike. I'm not sure why that is other than not all DV, HDR and 265 files are the same. Possibly different types of DV and/or HDR?
JF is running on windows 11 and was just updated a couple days ago to the latest version.
Thanks.
The file I'm playing shows the following under the dashboard:
Transcoding
The video's range type is not supported
Hardware Acceleration is set to none. I've enabled it and selected Intel quicksync as that's the supported CPU I have and while that does drop the CPU to about 38% while continuing to transcode, now I have purple/green video. The files are DV, HDR and 265.
It seems that w/o hardware acceleration it is able to correct/fix the colors but the CPU spikes to 99-100% but enabling hardware acceleration breaks the color/tone mapping?
I understand that the remote/client device doesn't support DV/HDR and that's why it can't direct play, but what's the solution for environments where there is a single server and the clients vary? I don't share with friends/family so I'm not worried about anyone connecting not meeting requirements, but I have at least 5-6 TV setups in my home and while some might be DV/HDR ready, not all are.
Do I need to have multiple formats of each show and watch based on which TV I'm at? Is there another option/more settings that I can toggle to fix the color/tone mapping when transcoding is happening?
Edit- I would like to add that other DV, HDR and 265 files don't have this same behavior and play fine (either direct play or don't spike the CPU) on the same setup where it does currently spike. I'm not sure why that is other than not all DV, HDR and 265 files are the same. Possibly different types of DV and/or HDR?
JF is running on windows 11 and was just updated a couple days ago to the latest version.
Thanks.

