Freezing up and other weird behavior

[arkham0509]

Recently, within the last couple of weeks, I have been having the issue of videos freezing up at different intervals and the media taking at least 30 seconds or more to begin. I’ve also experienced where I paused a file and within one minute of resuming to watch, it would freeze and if I stopped it and then resumed, it would be fine until the next pause when it repeats. And just last night, I got a file to play, but then couldn’t pause it. I’ve been trying to troubleshoot the problem, but have yet to solve it. I have the Jellyfin server installed on a Windows 10 PC, the Jellyfin TV app installed on a Chromecast with Google TV, and my media on an external SSD drive. Here is what I have done so far. I tried running the file from a different drive including a nearly new one. I’ve tried different files (some I know have played perfectly in the past, but are now getting the freeze up). I have tried changing settings within the Dashboard of the server and also the settings on the TV app, but I really don’t know what I am doing there. I have updated to the latest server and uninstalled and reinstalled the TV app. All to no avail. The only things I can think that it could be is the Chromecast which is a couple of years old, something wrong with the server or app (either a corruption or an incorrect setting), or maybe my Wifi. Any suggestions on how I might fix this would be greatly appreciated.

[jellofinnn]

Having a similar issue all of a sudden on Jellyfin Media Player for Mac and SwiftFin for iOS. For both, when I click play on any media the app freezes for around 20 seconds and becomes unresponsive before playing anything. Was working fine only a week ago. Also web player and the FireTV app still working flawlessly. Tried re-installing the apps, disabling certain plugins etc. I can't figure out what's causing it all of a sudden.

Edit: Infuse on iOS works fine also. So just Swiftfin and Jellyfin Media Player… strange

[TheDreadPirate]

Can both of you share your jellyfin logs via pastebin or sourcebin.

[jellofinnn]

Can both of you share your jellyfin logs via pastebin or sourcebin.

Sorry for late response, issue is still on-going. Here's the relevant part from the logs:

https://pastebin.com/raw/QhW5KP2x

I stopped playing the media as soon as it loaded, so as you can see for whatever reason it's taking 30+ seconds to load locally (during which time the Jellyfin Media Player app completely freezes and is unresponsive). It's not a transcoding issue, it's happening with all media played via the Media Player and phone app (I've noticed if I switch the phone app to use the experimental native player then it plays media straight away, but then I lose options such as changing audio etc).

Any ideas?

[TheDreadPirate]

Nothing out of the ordinary in the server log. Can you share your JMP log with us?

[jellofinnn]

Nothing out of the ordinary in the server log.  Can you share your JMP log with us?

Here's the JMP log: https://pastebin.com/raw/mrzE6ZqF

Thanks!

Edit: I removed all custom CSS + themes, as well as disabled every plugin that was able to be disabled, restarted server, still having the exact same issue -- hoping someone can help me because this was working fine only a week or so ago

EDIT:

Think I found the issue. It seems that going through http://jellyfin.local:port instead of http://ip:port is possibly the issue, but I don't understand why (http://jellyfin.local:port works fine on my desktop and laptop...) Any ideas? This DOES fix the issue on both JMP and Swiftfin -- for some reason both have an issue with going the http://jellyfin.local:port route even though it's a completely valid route.

[jellofinnn]

EDIT:

Think I found the issue. It seems that going through http://jellyfin.local:port instead of http://ip:port is possibly the issue, but I don't understand why (http://jellyfin.local:port works fine on my desktop and laptop...) Any ideas? This DOES fix the issue on both JMP and Swiftfin -- for some reason both have an issue with going the http://jellyfin.local:port route even though it's a completely valid route.

Bumping this issue to see if anyone knows why it happens

[TheDreadPirate]

Do you have a pihole in your network setup?

[jellofinnn]

Do you have a pihole in your network setup?

I do not

[TheDreadPirate]

The only thing I can find online about what would cause this is some DNS issue. Are you using a non-local DNS resolver?