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    Jellyfin Forum Support Troubleshooting [HELP]

     
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    [HELP]

    Playback Error Playback failed because the media is not supported by this client.
    bombz
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    #1
    2024-05-25, 02:19 PM
    Hello, 

    Previously running Jellyfin 10.8.11, 10.8.13 there were no concerns with playback of live TV. However since updating to 10.9.2 everything but live TV is operational. 
    It seems like collections and playlists have a bug with 10.9.# if I am understanding this correctly?

    Looking for some assistance as when changing any of the transcoding options within Jellyfin 10.9.# does not seem to address the issue. 
    I reconfirmed that 10.8.# by rolling back to this version to test with.
    • The playback error <screen attached> happens on all browsers, as well as Android phone.
    • Please see the log file below of when live tv is attempted to be played and shows the error on 10.9.2
    • https://paste.ee/p/QG3eS

    Thank you.


    Attached Files Thumbnail(s)
       
    TheDreadPirate
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    #2
    2024-05-25, 04:37 PM
    Does this only happen with live TV or with local media files as well?

    If it is just live TV, go into the M3U tuner settings and enable auto looping.
    Jellyfin 10.10.7 (Docker)
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    bombz
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    #3
    2024-05-25, 06:48 PM (This post was last modified: 2024-05-25, 08:21 PM by bombz. Edited 4 times in total.)
    (2024-05-25, 04:37 PM)TheDreadPirate Wrote: Does this only happen with live TV or with local media files as well?

    If it is just live TV, go into the M3U tuner settings and enable auto looping.

    Hello, 

    All local content plays without issues <TV, Movies, DVR, etc.> it's only LIVE TV that is not operational.
    I attempted to enable looping in the m3u...However enabling looping does not address and fix the playback concern. Though the 'playback error' is no longer prompting, the stream itself sits and spins.

    Seems like there are a few concerns with this in 10.9.#
    • https://github.com/jellyfin/jellyfin/issues/11554

    If you have any other ideas I am open to suggestions.

    Thank you.
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