• Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below
  • Forum
  • Website
  • GitHub
  • Status
  • Translation
  • Features
  • Team
  • Rules
  • Help
  • Feeds
User Links
  • Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below

    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting iphone stuck on Retrieving media information

     
    • 0 Vote(s) - 0 Average

    iphone stuck on Retrieving media information

    iphone stuck on Retrieving media information when not on local network
    slackernackt
    Offline

    Junior Member

    Posts: 1
    Threads: 1
    Joined: 2024 Dec
    Reputation: 0
    Country:United States
    #1
    2024-12-01, 04:29 AM
    I have a fairly new installation of Jellyfin on a synology NAS and almost everything is working great.  The only thing not working is iphone, using swiftfin, off the local network.  If I'm on my local network, it browses and plays fine but when I'm on LTE or on a different network I can browse through the library but when I click to play it sits on "Retrieving media information" and doesn't ever continue.  Android phones work fine off network using the native jellyfin app and the iphone is obviously talking to the server because I can browse the library.  I know this isn't a swiftfin forum but I'm hoping someone might have some ideas.  I can look at the swiftfin logs and I see entries when I browse but when I try to play, the log entry says The network connection was lost.  Error Domain=NSURLErrorDomain Code--1005.  The URL listed is correct.  The Jellyfin logs don't show any attempts from the iphone to play anything.  My firewall doesn't appear to be logging any blocks from the iphone.  Any ideas?
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-12-01, 05:48 PM
    Can you share your jellyfin logs via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    « Next Oldest | Next Newest »

    Users browsing this thread: 1 Guest(s)


    • View a Printable Version
    • Subscribe to this thread
    Forum Jump:

    Home · Team · Help · Contact
    © Designed by D&D - Powered by MyBB
    L


    Jellyfin

    The Free Software Media System

    Linear Mode
    Threaded Mode