Issue on WebOS

[Mathzy]

** SOLVED - See below**

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Hi,

First things first - Jellyfin is great and I'm thoroughly enjoying having our own library of streaming films and shows.

So, I'm new to this and not too tchinal. I've recently bought a Beelink MINI S Intel N5095 Mini PC, running Linux Mint with Jellyfin as a home server. I started ripping our DVDs over the last few weeks - both films and shows - and all of them play well on our LG TV with WebOS.

Yesterday, I received a Blu-ray external drive and ripped our first Blu-ray. I copied this to the server. It plays fine on the server. It also plays fine when viewed from another laptop in the house.

However, on our WebOS app it plays the first 20 seconds and then hangs. There's no sign it's buffering. After about a minute it'll exit back to the title card. If I go forward to a later chapter it also plays about 20 seconds before freezing.

Has anyone else encountered this issue? I have included the Playback Info for this film from the WebOS app below.

Any help would be greatly appreciated.

Cheers,
Math

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Playback Info
    Player:            HTML Video Player
    Play method:        Direct streaming
    Protocol:          http
    Stream type:        Video
Video Info
    Video resolution:  1920x1080
    Dropped frames:    0
    Corrupted frames:  0
Direct streaming info
    Video codec:        H264 (direct)
    Audio codec:        AAC
Original Media info
    Container :        mkv
    Size:              33.9 GiB
    Bitrate:            41.5 Mbps
    Video codec:        H264 High
    Video bitrate:      35.1 Mbps
    Video range type:  SDR
    Audio codec:        DTS DTS-HD MA
    Audio bitrate:      4.1 Mbps
    Audio channels:    6
    Audio sample rate:  48000 Hz
    Audio bit depth:    24

[PaulMc]

I also had problems streaming to an LG in HD/4K. After a lot of experimenting it appears (at least with my setup) that simply having DTS HD MA in the file caused the issue. I re-encoded to DD/AAC and removed the DTS audio track and then it played fine. Mine didn't fail completely it was as if the buffering was exaggerated and I had to wait 15-15 seconds for the next burst. It looks like you are encoding on the fly to AAC so that probably isn't the same issue but if you've free time on your hands it might be worth a try.

[Rastin]

What’s Most Likely Happening

Blu-rays typically contain:

H.264 (AVC) or H.265 (HEVC) video

High bitrate (20–40+ Mbps)

DTS-HD MA, TrueHD, or other unsupported audio codecs

PGS (image-based) subtitles

LG WebOS devices commonly:

❌ Do NOT support DTS audio

❌ Do NOT support PGS subtitles

⚠️ May struggle with very high bitrate remuxes

⚠️ Sometimes choke on certain MKV profiles

When WebOS hits something unsupported, Jellyfin tries to transcode it. If transcoding fails or stalls, you get exactly what you describe: ~20 seconds of playback, then freeze, then exit.


You could run your movie through Handbrake and change from mkv to mp4 and remove if not using DTS-HD MA, TrueHD, or other unsupported audio codecs
PGS (image-based) subtitles. This will also make the file smaller so your 33gig will be somewhere around 5gig to 10gig after. you probably not see any difference in quality and free up space om your hhd for more shows. If your only using your tv for sound and not a big stereo system the dts and what not are not really needed.

[Rastin]

One Thing to try first is before you start the movie is change your audio to stereo or normal 5.1 from the drop down list and try playing as chances are dts or true hd are probably set as your first choice. Provided you did not remove the other audio tracks when you ripped them

[Mathzy]

Thanks for the replies everyone. I'll give that a go and give it a re-rip.

[Mathzy]

Once again - thanks for all your advice. Bumped the 30G mkv files to 7GB mp4 files with the proper supported audio and everything works perfectly. And taking up far less storage space as a bonus! Issue solved!