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    Jellyfin Forum Support Troubleshooting JellyFin Crashes

     
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    JellyFin Crashes

    Jellyfin wont load
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    Posts: 4
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    Joined: 2024 Oct
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    #1
    2024-10-20, 10:38 AM
    Hi all,

    I am quite new to Jellyfin and I am having some major issues. It was working fine two days ago on Friday night. but since Saturday when ever I load up Jelly fin on my iMac then load open the server on google desktop it will open for about 5 minutes I can look around, and then it crashes or turns off.

    By crash, I mean that I can no longer access the server and it comes up as unresponsive, and I cannot watch anything or try to fix it.

    Last week, I bought a Apple Superdrive to start downloading my DVDs and putting them onto Jellyfin. I'm wondering if there is too much data on the SSD or something. It is a 1TB but currently has 190 GB left.

    I don't know what to do but if this carries on i'm just going to have to give up on Jellyfin which hurts, because I like the software so much after about a year of knowing it and 2 months of using it. 
    I dont have time to trouble shoot every time there is a problem, i'm not that good at troubleshooting.

    My specs: (I'm not very technical)

    iMac
    Retina 5K, 27-inch, 2019
    Processor - 3 GHz 6-Core Intel Core15
    Graphics - Radeon Pro 570X 4 GB
    Memory - 8 GB 2667 MHz DDR4
    Startup disk - Macintosh HD
    macOS - 15.0.1

    My Storage
    1TB Sandisk Extreme PRO Portable SSD
    TheDreadPirate
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    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
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    #2
    2024-10-20, 03:14 PM
    Can you share your full jellyfin log via pastebin?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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    #3
    2024-10-20, 05:28 PM
    (2024-10-20, 03:14 PM)TheDreadPirate Wrote: Can you share your full jellyfin log via pastebin?

    Thank you for replying.

    I'm sorry to ask, I think I have tried to do it but its wont let me as its 'too big'.
    Is there are correct way to do it?

    I have gone to my user/.local/share/jellyfin/log but as i have gone through it, its quite long like im forever scrolling through it. 
    I tried to upload it to paste bin and it said its too much data after copying and pasting over 512 kb ... I'm not sure what it means or to do.
    TheDreadPirate
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    #4
    2024-10-20, 07:36 PM
    Can you zip the log file and then attach it to a forum post?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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    #5
    2024-10-20, 09:54 PM

    (2024-10-20, 07:36 PM)TheDreadPirate Wrote: Can you zip the log file and then attach it to a forum post?

    Yes, I can do that!


    Attached Files
    .zip   log_20241020.log.zip (Size: 152.58 KB / Downloads: 216)
    TheDreadPirate
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    Posts: 15,375
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    #6
    2024-10-21, 12:17 AM (This post was last modified: 2024-10-21, 12:17 AM by TheDreadPirate. Edited 1 time in total.)
    Each time Jellyfin restarted it was merging this item.

    Code:
    [2024-10-20 00:26:50.958 +01:00] [INF] [10] Jellyfin.Plugin.MergeVersions.MergeVersionsManager: Merging Dhan Raj and Sudheer (2016)

    Can you move that movie/show out of your library and see what happens?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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    Posts: 4
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    #7
    2024-10-29, 04:47 PM
    (2024-10-21, 12:17 AM)TheDreadPirate Wrote: Each time Jellyfin restarted it was merging this item.

    Code:
    [2024-10-20 00:26:50.958 +01:00] [INF] [10] Jellyfin.Plugin.MergeVersions.MergeVersionsManager: Merging Dhan Raj and Sudheer (2016)

    Can you move that movie/show out of your library and see what happens?

    Hi Pirate,

    Sorry for the late reply, I moved everything out of the libraries and it still comes up with that line of code.
    I'm not sure what movie it is... I don't think its a movie I have
    TheDreadPirate
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    Posts: 15,375
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    #8
    2024-10-29, 06:45 PM
    So literally everything has been moved out of your library and this is still happening? Can you try removing the merge versions plugin? You may need to go to the plugin folder and remove it manually. You will also need to go to the "configuration" folder in the plugin folder and remove the XML file for the merge versions plugin.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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