Jellyfin doesn't see subtitles

[Tayshren]

Hello,

I am not sure what happened, I was away from home for about 2 weeks and after I returned, my Jellyfin doesn't see embedded subtitles. It was working fine before. I am running Jellyfin via Docker Compose and on a Ubuntu Server - the server as well as the container has not restarted/shutdown during the time I was away.

Just to be complete, same issue on webapp (the screenshots are from the webapp) and on Tizen app. Jellyfin version is 10.9.11

What I mean is, it doesn't even show them as selectable option:

https://postimg.cc/WhvMJ5Tp

This is the same across all my media files unless it has external subtitle files directly in the media folder:

https://postimg.cc/DWvhJkYQ

So I checked the library options and checked for allowing embedded subs, which was set to None. I don't understand why or how, no one else has access to my server and it's only running locally, no access from internet. Anyways, I changed it to "Allow Text", rescan the library and... issue is still the same.

https://postimg.cc/D8ppdVZd

Then I was like OK, don't know why this happened but if it sees external subtitles, I will just extract them. Which I did, installed Subtitle Extractor plugin, it ran for about 13 minutes... and nothing.

If I root into the container the subtitles are there, for example:

https://postimg.cc/YhP8L1nd

but Jellyfin still doesn't offer them.

Same after restarting the container and rescanning the library multiple times.

Any ideas as to why or what else can I do?

Thanks!

EDIT: Changed the images to URLs as the images were not showing

[TheDreadPirate]

Are your embedded subtitles PGS or DVDSUB? If so, "Allow text" wouldn't show them since both are image based subs.

[Tayshren]

It's only .srt because I have Bazarr setup to ignore media with embedded .srt subtitles but download external subtitles for anything with image based subs. That's how I ended up with some media having those external ones.

[TheDreadPirate]

Can you run ffprobe on one of your files and share the output?