• Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below
  • Forum
  • Website
  • GitHub
  • Status
  • Translation
  • Features
  • Team
  • Rules
  • Help
  • Feeds
User Links
  • Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below

    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Jellyfin Media Player

    Pages (2): 1 2 Next »

     
    • 0 Vote(s) - 0 Average

    Jellyfin Media Player

    Jellyfin Media Player crashes/turns off
    Burnavillage
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #1
    2024-08-28, 02:29 PM
    Hello! when I'm watching shows via Jellyfin Media Player on the server PC, the program crashes/just shuts off after a random amount of time (on average 20 min). It's a new behaviour since yesterday and  happens when the server was both on jellyfin 10.9.10 and jellyfin 10.9.9, and the Media player Version is 1.11.1. 

    This is what event viewer tells me about the error: 

    Faulting application name: JellyfinMediaPlayer.exe, version: 0.0.0.0, time stamp: 0x6663bfe5
    Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
    Exception code: 0xc0000005
    Fault offset: 0x0000000000000000
    Faulting process ID: 0xfcc
    Faulting application start time: 0x01daf950849f29b9
    Faulting application path: C:\Program Files\Jellyfin\Jellyfin Media Player\JellyfinMediaPlayer.exe
    Faulting module path: unknown
    Report ID: c4acf49b-7077-4d5f-b3d1-df2313f1fc2b
    Faulting package full name:
    Faulting package-relative application ID:

    Thanks in Advance!
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-08-28, 03:55 PM
    Go to C:\Users\yourUser\appdata\local. There will be two folders, "jellyfinmediaplayer" and "Jellyfin Media Player". I am pretty sure the JMP log is in "jellyfinmediaplayer". Share that via pastebin.

    Once you've done that, delete both of those folders. This will clear the JMP cache. Then open JMP and log in to your Jellyfin server. Let us know if this issue happens after clearing JMP's cache.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Burnavillage
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #3
    2024-08-28, 04:25 PM
    https://pastebin.com/5DQtEcr0

    imma test and watch some episodes and see if the problem is still there!
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-08-28, 05:44 PM
    Jellyfin Media Player overwrites its log each time you open it. The log you shared doesn't look like it was from immediately after it crashed.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Burnavillage
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #5
    2024-08-28, 05:49 PM
    Yeah my bad! It crashed/turned off once again so I'm posting a new pastebin, I managed to watch a whole episode from another series but when i started to watch the show i previously watched it crashed again. So I'm wondering if it's something with the files that the media player doesn't like..

    https://pastebin.com/My4YawhR
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2024-08-28, 06:06 PM
    Whatever is happening isn't being logged in JMP's log.

    I found this older issue in the JMP github.

    https://github.com/jellyfin/jellyfin-med...issues/395

    Is this a laptop with a dedicated Nvidia GPU? One that switches between the dGPU and iGPU?

    Try the workaround in that github issue.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Burnavillage
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #7
    2024-08-28, 06:13 PM
    It's a PC tower with a dedicated GPU, a Nvidia 1070 and as CPU a Ryzen 7 3800XT 3.9GHz so no integrated graphic, imma watch thru this series and then try another and see if the crashes/shut offs still happens when watching something else.
    Burnavillage
    Offline

    Junior Member

    Posts: 6
    Threads: 1
    Joined: 2024 Aug
    Reputation: 0
    #8
    2024-08-28, 06:43 PM
    I'm not having the same problem on my gaming pc so it's only happening when I'm watching on the server pc. And i had another interesting problem when watching in the web client(in firefox) i had huge delay on the subtitles which i neither had in the media player or when watching in web client on my gaming pc.
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #9
    2024-08-28, 09:21 PM
    There's a known issue where subs desync when the browser is directly rendering them. Usually SRT or ASS subs. The workaround is to tell Jellyfin to burn in all subs. It's been a couple months since I had the discussion about this, I can't remember if this was a Jellyfin problem or browser problem. Since the browser is directly sent the SRT or ASS subs. And the browser handles the subtitle rendering.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Host-in-the-Shell
    Offline

    Member

    Posts: 168
    Threads: 10
    Joined: 2023 Jun
    Reputation: 14
    #10
    2024-08-28, 09:30 PM
    I actually can reproduce this behavior using the WebOS Jellyfin app, which I guess technically is a browser since it's a web app, so it may be in fact an issue with browsers... even totally stripped down ones.
    Server specs => OS: Debian 12 | GPU: Arc A380 | CPU: Ryzen 5 5600X | 64GB RAM | 56TB
    Pages (2): 1 2 Next »

    « Next Oldest | Next Newest »

    Users browsing this thread: 1 Guest(s)


    • View a Printable Version
    • Subscribe to this thread
    Forum Jump:

    Home · Team · Help · Contact
    © Designed by D&D - Powered by MyBB
    L


    Jellyfin

    The Free Software Media System

    Linear Mode
    Threaded Mode