Jellyfin not recognizing any photos

[tegmire]

Hi!

I've been using jellyfin for a bit and love it, but can't get it to recognize images in a photo library.

It recognizes all of the subfolders in the photo library folder, but no actual images regardless of file type or location. I know file perms are correct, 755 (recursive), and no other media I've uploaded has had any issues.

I've tried digging for a solution all the threads I've found are either unrelated or had no solution listed.

[TheDreadPirate]

Can you share your jellyfin log with us via sourcebin?

[tegmire]

Can you share your jellyfin log with us via sourcebin?

Yes- here it is.

[TheDreadPirate]

What user is the Jellyfin container running as? Your user? Which folder? /home/cartoonistcoop/media/Photos or /home/cartoonistcoop/media/Library/Reference Photos? What is the output of

Code:

ls -ld /home/cartoonistcoop/media /home/cartoonistcoop/media/Photos /home/cartoonistcoop/media/Library /home/cartoonistcoop/media/Library/Reference\ Photos

[tegmire]

What user is the Jellyfin container running as?  Your user?  Which folder?  /home/cartoonistcoop/media/Photos or /home/cartoonistcoop/media/Library/Reference Photos?  What is the output of

Code:

ls -ld /home/cartoonistcoop/media /home/cartoonistcoop/media/Photos /home/cartoonistcoop/media/Library /home/cartoonistcoop/media/Library/Reference\ Photos

It's my user, I believe- and I had accidentally created a photo folder duplicate but removed it. It should just be [...]media/Library/Reference Photos.

[TheDreadPirate]

Can you run that command in the code block? I want to check permissions on each step in that directory path.

[tegmire]

Can you run that command in the code block?  I want to check permissions on each step in that directory path.

I'm running this through a third party service, ultra.cc- would this be something I have to reach out to them about?

[TheDreadPirate]

Do you not have access to the server's command line?

[tegmire]

No, I don't. https://docs.ultra.cc/books/jellyfin/page/jellyfin

[TheDreadPirate]

Are the images some sort of RAW format from a DSLR or mirror-less camera?