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    Jellyfin Forum Support Troubleshooting Jellyfin randomly stops allowing connections

     
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    Jellyfin randomly stops allowing connections

    Jellyfin randomly stops allowing connections
    AlternateWitness
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    Junior Member

    Posts: 43
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    Joined: 2023 Jun
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    Country:United States
    #1
    2023-06-24, 11:27 AM
    Nothing happened, when I wanted to connect to my server on my local network on another device I got the "couldn't connect to server" error, in the sense it wasn't online. Both on my local network, and externally. I tried restarting my computer and starting Jellyfin, but now when I tried to log in through my server computer I got this error:

    Quote:Connection Error

    We're unable to connect to the selected server right now. Please ensure it is running and try again.

    Only when running Jellyfin as an administrator could I log in on my computer, but I am still locked out from any other device. I didn't change anything, so I don't know what could be the problem? There's nothing off in the log files, remote connections are still enabled in the Jellyfin settings, what else does jellyfin require?
    Venson
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    Moderator, Server Dev, XBox Maintainer

    Posts: 375
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    Country:Germany
    #2
    2023-06-24, 11:46 AM
    That sounds like you forgot to add the port forwarding rules for the ports jellyfin uses in your firewall on the PC.
    The default port jellyfin uses is 8097
    typos are finders, keepers.
    Next Jellyfin release 10.11.0 will be Soon™
    Soon™ is an unregistered trademark of Jellyfin International
    AlternateWitness
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    Junior Member

    Posts: 43
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    #3
    2023-06-24, 02:12 PM
    (2023-06-24, 11:46 AM)Venson Wrote: That sounds like you forgot to add the port forwarding rules for the ports jellyfin uses in your firewall on the PC.
    The default port jellyfin uses is 8097

    I originally set it up and it worked, I already have firewall exceptions set up.

    After some investigating I found out that my computers internal IP changed(?) So I had to remap it.
    Venson
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    Moderator, Server Dev, XBox Maintainer

    Posts: 375
    Threads: 7
    Joined: 2023 Jun
    Reputation: 15
    Country:Germany
    #4
    2023-06-24, 02:17 PM
    (2023-06-24, 02:12 PM)AlternateWitness Wrote:
    (2023-06-24, 11:46 AM)Venson Wrote: That sounds like you forgot to add the port forwarding rules for the ports jellyfin uses in your firewall on the PC.
    The default port jellyfin uses is 8097

    I originally set it up and it worked, I already have firewall exceptions set up.

    After some investigating I found out that my computers internal IP changed(?) So I had to remap it.

    Yes that may happen. Check if your router allows either Static DHCP mapping for your PC or if you can set a custom DNS record.
    What router do you have?
    typos are finders, keepers.
    Next Jellyfin release 10.11.0 will be Soon™
    Soon™ is an unregistered trademark of Jellyfin International
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