jellyfin wont regognize episodes

[Fern RORO]

hey everyone i have jellyfin installd recently and followed the guide for naming files but idk what am doing wrong, show and season folders are regonized but not episodes


https://imgur.com/a/nu1x5ol

[Efficient_Good_5784]

Could you please explain how you have Jellyfin installed?

And where are the files located in relation to the machine Jellyfin is installed on?

[Fern RORO]

jelly fin installd on truenas scale 24

plexdata (staorage drive for mkvs) mounted directly to /media folder in jellyfin hostpath /mnt/Plex/Plexdata to /media

[Efficient_Good_5784]

Sounds like a permissions issue. Make sure that the Jellyfin user can access the actual content in the mounted folders.
It looks like only the folders are accessible, but the content inside of them are not.

[Fern RORO]

is there a way how to diagnose it?

i checked evreything in my truenas but coulnt find anything

i also tried smb share instead of hostpath, same result

[Efficient_Good_5784]

Open your Jellyfin container's settings and see what user ID you used.
If you kept the default for user and group (568 ), that's the "apps" user.

So make sure that you add the "apps" user to have access to the media files that you want.

[Fern RORO]

yes the id is (568 )

i do not have a "apps" user registerd under my credentials settings in truenas scale there are currently 3 users (smbuser,admin,root)

i might not understand

[Efficient_Good_5784]

apps is a built-in user. You need to go to your datasets and use the GUI to add "apps" to the permissions of the necessary datasets.