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    Jellyfin Forum Support Troubleshooting Login issue

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    Login issue

    Impossible to login after Jellyfin update 10.8.13
    pipozor
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    #1
    2023-12-24, 11:42 AM
    Hello,

    Since I updated Jellyfin to the last version I now get a Login form.
    I never seen it before. I do not remember to have set any username/password. I think I did not do that.
    Before update, I was just connecting to server and that was directly working without any username/password.

    * Connect option not working
    * Quick connect, i do not understand how it work (where to type the code)
    * Recovering password, not working too as I do not have any username.

    Please see attached pictures.

    I do not want to lose my database and all hard works I setup in collections etc... 
    Any help will be appreciated thank you.


    Attached Files Thumbnail(s)
           
    Jellyfin 10.8.13
    Windows 10 Professionnal
    Serge K
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    #2
    2023-12-24, 11:47 AM
    you never delete your database if you will do it youself)))

    Second picture - delete this server and reload page in web browser
    pipozor
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    #3
    2023-12-24, 11:55 AM
    Thank you for your fast reply.
    Are you sure that deleting my server, will not delete the database of it?
    Serge K
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    #4
    2023-12-24, 11:58 AM
    do not worry - it will be deleted info regarding your old server Jellyfin
    by the way if you try to connect to it you will get info that connection not possible - right?
    pipozor
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    #5
    2023-12-24, 12:04 PM
    I deleted server.
    I added new entry (same server in fact: localhost:8096).
    But after the login page is displayed anyway.
    I am sure when I installed previous version I did not set any username/password!
    Slightly-frowning-face Slightly-frowning-face
    Serge K
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    #6
    2023-12-24, 12:07 PM (This post was last modified: 2023-12-24, 12:08 PM by Serge K. Edited 1 time in total.)
    which page is displayed anyway?

    what OS you have?
    pipozor
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    #7
    2023-12-24, 12:22 PM
    Windows 10 Pro.
    Using Chrome.
    Screenshots below:


    Attached Files Thumbnail(s)
       
    Serge K
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    #8
    2023-12-24, 12:26 PM
    after you make login/password - which message you have?
    pipozor
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    #9
    2023-12-24, 12:28 PM (This post was last modified: 2023-12-24, 12:30 PM by pipozor. Edited 2 times in total.)
    Here is my step by step actions. See screenshots order B-1, B-2 then B-3 (sorry the forum do not upload screen in the correct order).

    Correct sequence is picture #2, #1, #3.


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    Serge K
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    #10
    2023-12-24, 12:31 PM
    check private message on this forum
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