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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Networking & Access No server found

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    No server found

    None of my client devices can find the server
    pmarmorris
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    #1
    2023-10-09, 03:44 PM
    I discovered and installed Jellyfin yesterday, replacing Plex. The installation appeared to go fine until I attempted to connect from each of my client devices (3 different Fire Stick devices, one Android phone). None of the devices could see the media server. While I've been using computers of various flavors since 1980, I am no longer as fast on the under the hood stuff as I once was. I was hoping for a refrigerator experience: plug it in and it works.

    I'm certain some, if not most of the folks here are tired of helping us old folks, but I'd sure like to get the program to work. Can anyone help, at a fairly basic level? I'm running Windows 11 Home, with Norton 360 (or whatever it's called this month) as my fire wall, on a Google Nest Mesh network. My PC, upon which the media and server reside, is connected to the network via Ethernet, while the rest of the network is WiFi.

    TIA

    Peter
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    #2
    2023-10-09, 03:54 PM
    nothing wrong with being a veteran, my first computer was a commodore 64

    since you state you are using a firewall, ensure ports are configured to allow access - the ports are listed here https://jellyfin.org/docs/general/networking

    try accessing the web interface from another device - phone, tablet, computer etc to verify the server is accessible

    you may also try to manually add the server by entering the address on the firesticks - http://<serverip>:8096


    afaik there shouldn't be anything in the firestick causing issues, i use a cube myself, so i would expect the issue lies with the server

    re: windows home as the server, i would not be able to provide detailed instructions for windows because i use linux but the general jellyfin setup should be generic enough
    Revv23
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    #3
    2023-10-09, 04:11 PM
    Try going to:

    Dashboard -> Networking -> Allow Remote Connections to this server

    Make sure that is turned on.


    As a insanity checker open a web browser on your phone (while on wifi) and visit your server ipaddress:8096 and the web inteface should pop right up.
    1
    pmarmorris
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    #4
    2023-10-09, 04:37 PM
    (2023-10-09, 03:54 PM)000 Wrote: nothing wrong with being a veteran, my first computer was a commodore 64

    since you state you are using a firewall, ensure ports are configured to allow access - the ports are listed here https://jellyfin.org/docs/general/networking

    try accessing the web interface from another device - phone, tablet, computer etc to verify the server is accessible

    you may also try to manually add the server by entering the address on the firesticks - http://<serverip>:8096


    afaik there shouldn't be anything in the firestick causing issues, i use a cube myself, so i would expect the issue lies with the server

    re: windows home as the server, i would not be able to provide detailed instructions for windows because i use linux but the general jellyfin setup should be generic enough

    Thanks for the response. Confusion: where do I find the IP of the server?
    Deleted User

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    #5
    2023-10-09, 04:40 PM
    since your server is on windows then use ipconfig

    https://learn.microsoft.com/en-us/window...s/ipconfig
    TheDreadPirate
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    #6
    2023-10-09, 04:42 PM
    (2023-10-09, 04:37 PM)pmarmorris Wrote: Thanks for the response. Confusion: where do I find the IP of the server?

    What OS is your server running on?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    pmarmorris
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    #7
    2023-10-09, 04:43 PM
    (2023-10-09, 04:11 PM)Revv23 Wrote: Try going to:

    Dashboard -> Networking -> Allow Remote Connections to this server

    Make sure that is turned on.


    As a insanity checker open a web browser on your phone (while on wifi) and visit your server ipaddress:8096 and the web inteface should pop right up.

    Thanks... I think I'm missing something here.... Allow remote... is checked on. I suspect I'm struggling with the meaning of remote. All of my devices are within the network. I've always assumed (yeah I know) that remote was outside my network. Ditto inside or outside of my firewall(s).  Is this not so?
    pmarmorris
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    #8
    2023-10-09, 04:48 PM
    (2023-10-09, 04:42 PM)TheDreadPirate Wrote:
    (2023-10-09, 04:37 PM)pmarmorris Wrote: Thanks for the response. Confusion: where do I find the IP of the server?

    What OS is your server running on?

    OK. I installed Jellyfin onto my Widows 11 machine. I assume that's where the server is. Am I missing something?
    Deleted User

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    #9
    2023-10-09, 04:49 PM
    'remote connections' in this instance refers to any machine that is not the server

    if unchecked only the server itself would be able to access jellyfin (localhost/127.0.0.1)

    -

    yes, where you installed jellyfin and configured media is the 'server', the firesticks are the 'client'
    TheDreadPirate
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    #10
    2023-10-09, 04:59 PM
    (2023-10-09, 04:48 PM)pmarmorris Wrote: OK. I installed Jellyfin onto my Widows 11 machine. I assume that's where the server is. Am I missing something?

    To figure out your IP press the windows button + R.  Type in "cmd".  This brings up the command prompt.  Type "ipconfig", press enter.  The "IPv4 Address" field is what you want.

    (2023-10-09, 04:49 PM)000 Wrote: 'remote connections' in this instance refers to any machine that is not the server

    if unchecked only the server itself would be able to access jellyfin (localhost/127.0.0.1)

    Actually, remote connections refers to all connections that are not in the configured "LAN Networks" field.

       
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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