Old session remains stuck in Active Devices

[zapp7]

I have an old session stuck in active devices. The user is across the country so I can't easily check on their end, but the session has been stuck on the same episode and timestamp for days now.

Is there a way to clear it?

[TheDreadPirate]

Is the session "active" in the dashboard?

[zapp7]

Is the session "active" in the dashboard?

Yes

[kandykarter]

This happens to me a fair bit as well, but it only seems to occur with users using Chrome as their client, or occasionally Jellycon. What client is your user using?

[TheDreadPirate]

For me, Finamp also keeps its session active.

If the user is not at the device to turn off the device or exit Jellyfin, you can go to Dashboard > Devices, and delete the token(s) that belong to that device.