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    Jellyfin Forum Support Troubleshooting problem with subs and audio

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    problem with subs and audio

    wolfgangam
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    #11
    2024-03-14, 01:45 PM (This post was last modified: 2024-03-14, 03:41 PM by wolfgangam. Edited 2 times in total.)
    here is a log after replicating an error where I start the movie and it just stopped playing.
    also when I started it the second time, the subs were not synced, while they were perfectly fine when started from the beginning.
    https://pastebin.com/xSbhw4XE
    https://pastebin.com/wf13Faeu
    TheDreadPirate
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    #12
    2024-03-14, 07:44 PM
    Can you repost those to https://sourceb.in/ ? My work PC blocks pastebin.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    wolfgangam
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    #13
    2024-03-15, 01:53 PM
    one of them , yes
    https://sourceb.in/XnkOBVhZxE

    the other gives an error on sourcebin.... "invalid request data"
    TheDreadPirate
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    #14
    2024-03-15, 07:35 PM
    Its probably too large. Can you zip the file and add it as an attachment here?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    wolfgangam
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    #15
    2024-03-15, 08:13 PM
    yes, there you go
    .zip   Log.zip (Size: 13.67 KB / Downloads: 69)
    TheDreadPirate
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    #16
    2024-03-15, 08:29 PM
    This could just be a WebOS issue. Everything, from the server side, looks ok. Get an Android TV dongle or Roku? I don't know what else you can do.

    Try installing the "Subtitle Extract" plugin then run it. It will pre-extract all your subtitles instead of extracting them on the fly.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    wolfgangam
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    #17
    2024-03-17, 04:17 PM
    the movie in question doesn't have subs in the file, it separate SRT files and thee issue I'm having that sometimes the movie stops randomly as you saw, and also if I scroll the timeline to any point, the subs are no longer synced and I can not do any offset to fix them, it's like it does nothing.
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