remote access

[Clan]

Hi all, long time user, first time poster.

Been using Jellyfin for a while now and absolutely love it.
I have a weird issue with remote connection using the Android app.

Locally, everything works fine over http. Remote, I can't access the server with https using the app.
However when I use the same URL in a browser that works fine so I can only assume it is an issue with the app?

is there anyway to resolve this?
The https gets offloaded/redirected by an nginx.

Thanks in advance!

[TheDreadPirate]

When you access jellyfin in your browser with https, are there any cert warnings? Try clearing the android apps cache?

[Clan]

When you access jellyfin in your browser with https, are there any cert warnings?  Try clearing the android apps cache?

No cert warnings; Just cleared the cache and all data for the app. Same thing. Works in browser, not in app.

[TheDreadPirate]

In the jellyfin log, do you see the connection attempts? If no, check nginx's logs. /var/log/nginx

Hopefully the logs have clues to help guide our troubleshooting.