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    Jellyfin Forum Support Troubleshooting Roku (Error occured during playback)

     
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    Roku (Error occured during playback)

    Roku wont play mkv files anymore?
    Sirromz
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    Junior Member

    Posts: 3
    Threads: 2
    Joined: 2023 Nov
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    Country:United Kingdom
    #1
    2024-10-09, 07:53 PM
    Hi, Ive recently shut down my reverse proxy that i was using for jellyfin and made it local network only but since doing this i am now no longer able to watch any mkv files from jellyfin on any of the Rokus, ive tried it with an mp4 which works fine but why have mkvs suddenly stopped working? when i click on the films they look like they are loading and then a very fast popup appears and then it closes back to the library, the pop up says - Error occured during playback.

    The server is up to date and the Rokus are all up to date too (updated a few days ago) so im not sure if that has broken something or if i have done something? I never had Hardware acceleration enabled either for transcoding, it just worked before.

    This event isnt producing any logs so i cant even check if anything is wrong that way.

    TIA
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    Country:United States
    #2
    2024-10-09, 07:54 PM
    This is a known issue.

    https://github.com/jellyfin/jellyfin-rok...1974/files

    A release with a fix is scheduled for tomorrow (Thursday).
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Sirromz
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    Junior Member

    Posts: 3
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    Joined: 2023 Nov
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    Country:United Kingdom
    #3
    2024-10-09, 08:01 PM (This post was last modified: 2024-10-09, 08:06 PM by Sirromz. Edited 1 time in total.)

    (2024-10-09, 07:54 PM)TheDreadPirate Wrote: This is a known issue.

    https://github.com/jellyfin/jellyfin-rok...1974/files

    A release with a fix is scheduled for tomorrow (Thursday).

    Thank you! I wasnt sure if it was me doing something wrong, just spent 3 hours troubleshooting 🥴 anyway i'm glad its being fixed, it had me stumped!😅
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