• Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below
  • Forum
  • Website
  • GitHub
  • Status
  • Translation
  • Features
  • Team
  • Rules
  • Help
  • Feeds
User Links
  • Login
  • Register
  • Login Register
    Login
    Username/Email:
    Password:
    Or login with a social network below

    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting Samsung TV Jellyfin App suddenly unable to connect to server

     
    • 0 Vote(s) - 0 Average

    Samsung TV Jellyfin App suddenly unable to connect to server

    A user using the client on a Samsung TV suddenly got kicked out and cannot connect to my server again
    Manly Manlison
    Offline

    Junior Member

    Posts: 16
    Threads: 4
    Joined: 2023 Oct
    Reputation: 1
    Country:Denmark
    #1
    2023-10-01, 07:54 PM
    Hi. I have a Jellyfin 10.8.10 server set up with a Duckdns reverse proxy, that had previously worked flawlessly for the user, but for the last few days they have not been able to connect to my server anymore, I've tried reinstalling the app but I am not sure why it would stop suddenly. 

    Anyone else having recently trouble?
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2023-10-01, 09:34 PM
    Did your IP change? Do you have the DuckDNS agent installed to update your IP?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Manly Manlison
    Offline

    Junior Member

    Posts: 16
    Threads: 4
    Joined: 2023 Oct
    Reputation: 1
    Country:Denmark
    #3
    2023-10-01, 11:29 PM
    No, my IP hasn't changed. Any other client still works, it's only with the Samsung TV (Tizen) app.
    It still works with Android, iPhone, LG TV, PC and browser.
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2023-10-02, 12:51 AM
    Can you share your full jellyfin log? Sanitize any WAN IPs and user names. Upload it to pastebin and link it back here.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Manly Manlison
    Offline

    Junior Member

    Posts: 16
    Threads: 4
    Joined: 2023 Oct
    Reputation: 1
    Country:Denmark
    #5
    2023-10-02, 11:53 AM
    Before I do that, I tried checking the logs myself when trying to connect with the Tizen client App but it did not show anything on the server side.
    There's a lot of shit in the logs so it'll take a looong time for me to sanitize (don't know how to do it automatically, so I'd have to do it manually)
    « Next Oldest | Next Newest »

    Users browsing this thread: 1 Guest(s)


    • View a Printable Version
    • Subscribe to this thread
    Forum Jump:

    Home · Team · Help · Contact
    © Designed by D&D - Powered by MyBB
    L


    Jellyfin

    The Free Software Media System

    Linear Mode
    Threaded Mode