SOLVED: 9:32? aspect ratio bug on roku streaming stick

[vaseline]

Hello. I've come across this problem on my Roku 4k Streaming Stick. (I'm using the Jellyfin app) I've been watching the first 3 and a half seasons of a show fine until now. The rest of the episodes in that season play in what looks like 9:32. It's a very tall very squished rectangle. To make sure it wasn't the video file itself I've tested the show on my LG Smart TV (Episodes plays fine in 16:9), plays fine in firefox browser, file itself on my server is 16:9, and the video playback on the Roku stick says 1920x1080. I've tried the reset button many times on the stick, and re-installed the jellyfin app, and restarted my server, but the issue persists. I can provide my log but I'm not exactly sure I have the right one.. (Something along the lines off ffmpeg transcode followed by the date) Help is much appreciated and I'm happy to provide any more details.

I got Jellyfin version 10.8.13 on Windows 11.

[TheDreadPirate]

Let's try repackaging the video. Is this file an MKV file? If so, use this command.

Code:

ffmpeg -fflags genpts -i "/path/to/video.mkv" -map 0:v -map 0:a -map 0:s -map_chapters 0 -c:v copy -c:a copy -c:s copy outputFile.mkv

[vaseline]

Let's try repackaging the video.  Is this file an MKV file?  If so, use this command.

Code:

ffmpeg -fflags genpts -i "/path/to/video.mkv" -map 0:v -map 0:a -map 0:s -map_chapters 0 -c:v copy -c:a copy -c:s copy outputFile.mkv

Yes the files are mkv. Where am I supposed to enter this command?

[TheDreadPirate]

On the Jellyfin server. If you're on Windows, on the command prompt.

[vaseline]

On the Jellyfin server.  If you're on Windows, on the command prompt.

I'm not seeing any command line anywhere on my dashboard and I'm getting "ffmpeg is not a valid command" in command prompt.

[TheDreadPirate]

What OS?

[vaseline]

What OS?

Windows 11

[TheDreadPirate]

In the command prompt, first navigate to C:\Program Files (x86)\Jellyfin-FFMPEG\ffmpeg.exe

Code:

cd C:\Program Files (x86)\Jellyfin-FFMPEG\ffmpeg.exe

Then run the command I used above.

[1hitsong]

In the command prompt, first navigate to C:\Program Files (x86)\Jellyfin-FFMPEG\ffmpeg.exe

Code:

cd C:\Program Files (x86)\Jellyfin-FFMPEG\ffmpeg.exe

Then run the command I used above.

I'm in Windows 11. The prompt for me is

Code:

cd "C:\Program Files\Jellyfin\Server\"

[vaseline]

In the command prompt, first navigate to C:\Program Files (x86)\Jellyfin-FFMPEG\ffmpeg.exe

Code:

cd C:\Program Files (x86)\Jellyfin-FFMPEG\ffmpeg.exe

Then run the command I used above.

I don't have that "Jellyfin-FFMPEG" folder