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    Jellyfin Forum Support Troubleshooting SOLVED: Android app doesn't load anymore. Plus web address changed after update

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    SOLVED: Android app doesn't load anymore. Plus web address changed after update

    ovingiv
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    Posts: 32
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    Joined: 2023 Nov
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    #1
    2024-05-14, 07:32 AM (This post was last modified: 2024-05-14, 07:41 AM by ovingiv. Edited 2 times in total.)
    So I updated Jellyfin from 10.8.12 to 10.9.1. Didn't shutdown the service before I did but manually restarted both Jellyfin and Nginx to come to my web address changing from jellyfin.domain.com to "jellyfin.domain.com/web/index.html#/home.html". Trying to use the original redirects it to "jellyfin.domain.com/web" and just shows a 404 page.

    With that the desktop app is a little weird as it shows the older 10.8.12 dashboard in the settings area and I can't change anything to have it save. 

    The android app refuses to connect entirely. Even after clearing all data, cache and reinstalling the app. But loading through the web browser works under the new address.

    Latest log shows this when trying to connect to Jellyfin with the app.


    Code:
    [2024-05-14 02:40:31.553 -05:00] [WRN] "~": External request received, no matching external bind address found, trying internal addresses.

    [2024-05-14 02:40:31.553 -05:00] [WRN] "~": External request received, but no external interface found. Need to route through internal network.
    My Home Lab

    Jellyfin, Pterodactyl, H@H.

    CPU: Ryzen 5 5600x
    RAM: 64GB HyperX 3600Mhz CL16
    GPU: EVGA 2060 Super
    Mobo: X470 GAMING PLUS MAX
    Other: LSI MegaRaid 9361-8i
    Storage:
    - 2 Seagate 10TB EXOS X10 SAS
    - HGST Ultrastar He8 8TB SATA
    - 2 HGST Ultrastar He8 8TB SAS
    Go to solution
    TheDreadPirate
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    #2
    2024-05-14, 02:01 PM
    Can you share your full Jellyfin log?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ovingiv
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    Posts: 32
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    #3
    2024-05-14, 06:26 PM
    Here are the last two log files.

    https://pastebin.com/EuPMuDhx
    https://pastebin.com/32h1XP0T
    My Home Lab

    Jellyfin, Pterodactyl, H@H.

    CPU: Ryzen 5 5600x
    RAM: 64GB HyperX 3600Mhz CL16
    GPU: EVGA 2060 Super
    Mobo: X470 GAMING PLUS MAX
    Other: LSI MegaRaid 9361-8i
    Storage:
    - 2 Seagate 10TB EXOS X10 SAS
    - HGST Ultrastar He8 8TB SATA
    - 2 HGST Ultrastar He8 8TB SAS
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #4
    2024-05-14, 06:46 PM
    1) You need to update jellyfin-ffmpeg. It looks like you are still using 5.1.4
    sudo apt install jellyfin-ffmpeg6

    2) Your server looks fine otherwise.

    What address are you typing into your Android client? If you haven't set any subdomains in the Jellyfin config or reverse proxy you should just be providing the address and port. I think what you are seeing in the browser are redirects that don't apply to Android.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ovingiv
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    Junior Member

    Posts: 32
    Threads: 4
    Joined: 2023 Nov
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    #5
    2024-05-14, 07:00 PM
    I'm typing in https://jellyfin.ovingivhomelab.page. It would go to the next loading screen where it would show "use a different server" then go back to the connect to server page stating "Connection cannot be established". Tried using a vpn and try connecting locally. Nada.
    My Home Lab

    Jellyfin, Pterodactyl, H@H.

    CPU: Ryzen 5 5600x
    RAM: 64GB HyperX 3600Mhz CL16
    GPU: EVGA 2060 Super
    Mobo: X470 GAMING PLUS MAX
    Other: LSI MegaRaid 9361-8i
    Storage:
    - 2 Seagate 10TB EXOS X10 SAS
    - HGST Ultrastar He8 8TB SATA
    - 2 HGST Ultrastar He8 8TB SAS
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #6
    2024-05-14, 07:03 PM
    What version of the Android app are you running?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ovingiv
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    Junior Member

    Posts: 32
    Threads: 4
    Joined: 2023 Nov
    Reputation: 0
    #7
    2024-05-14, 07:09 PM
    Version 2.6.1. It's the latest on the Play Store unless the github has one that I could compile.
    Here's a video of what happens. https://youtube.com/shorts/2hEOWQWs32k?feature=share
    My Home Lab

    Jellyfin, Pterodactyl, H@H.

    CPU: Ryzen 5 5600x
    RAM: 64GB HyperX 3600Mhz CL16
    GPU: EVGA 2060 Super
    Mobo: X470 GAMING PLUS MAX
    Other: LSI MegaRaid 9361-8i
    Storage:
    - 2 Seagate 10TB EXOS X10 SAS
    - HGST Ultrastar He8 8TB SATA
    - 2 HGST Ultrastar He8 8TB SAS
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #8
    2024-05-14, 07:12 PM
    Are you using a self signed cert?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    ovingiv
    Offline

    Junior Member

    Posts: 32
    Threads: 4
    Joined: 2023 Nov
    Reputation: 0
    #9
    2024-05-14, 07:17 PM
    No I am using one from cloudflare.
    My Home Lab

    Jellyfin, Pterodactyl, H@H.

    CPU: Ryzen 5 5600x
    RAM: 64GB HyperX 3600Mhz CL16
    GPU: EVGA 2060 Super
    Mobo: X470 GAMING PLUS MAX
    Other: LSI MegaRaid 9361-8i
    Storage:
    - 2 Seagate 10TB EXOS X10 SAS
    - HGST Ultrastar He8 8TB SATA
    - 2 HGST Ultrastar He8 8TB SAS
    TheDreadPirate
    Offline

    Community Moderator

    Posts: 15,375
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #10
    2024-05-14, 07:30 PM
    Are you also using Cloudflare tunnels?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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