SOLVED: ATV app crashing

[Terry Fyde]

Hi.

Is someone please able to look at this crash log for me & tell me what's going on/how to fix it: https://pastebin.com/TsdSJcff

It's only started occurring (seemingly spontaneously) in the last few days, & only happens when using my Zidoo device. No crashing with the apps on the TV, PC, or phone.

[TheDreadPirate]

Did either the Jellyfin app or OS get updated recently? Can you try uninstalling the app and reinstalling?

[TheDreadPirate]

Also, can you try setting the audio output in the Jellyfin app to "downmix to stereo"? See if that helps.

[TheDreadPirate]

Also, did you modify the crash logs at all. A section of it is missing.

[Terry Fyde]

Thanks, TheDreadPirate.

The Zidoo OS was released & updated on 26th Sep, & this would roughly coincide with when the crashes started happening.
I have done a clean install of the app, & it made no difference.
I'll try the downmix setting later & report back.
The crash log has not been modified in any way. Here's another couple (slightly different to each other): https://pastebin.com/qKrBbawe https://pastebin.com/DiPQKTqD

[TheDreadPirate]

Does this issue happen when you try to launch the app or when you try to play a video?

[Terry Fyde]

It happens on completion of playback. Mostly after a few seconds, sometimes immediately. Often, the watched status is not saved.

Zidoo has developed its own Jellyfin app, which is built into its OS (which I don't like), and I get a similar crash behaviour when I use it. Interestingly though, when I check the server dashboard from my PC for logs, I can see that the last file opened is still playing, despite the Zidoo media player being turned off.

Also, a few new logs have appeared this morning, providing much more info. They're too large for Pastebin, so I've attached one as a zip.

[TheDreadPirate]

Are you using exoplayer or an external player?

[Terry Fyde]

External player (Zidoo).
I've edited my above post, too.

Edit: there's no crashing when using the exoplayer.

[TheDreadPirate]

You can try submitting a bug report, but the issue may be with the Zidoo player.

https://github.com/jellyfin/jellyfin-androidtv

Make sure you mention that you are using the Zidoo player in the github ticket.