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    Jellyfin Forum Support Troubleshooting SOLVED: Audio but no video using Jellyfin Media Player

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    SOLVED: Audio but no video using Jellyfin Media Player

    Audio but no video using Jellyfin Media Player
    TheDreadPirate
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    #11
    2024-05-05, 02:07 AM (This post was last modified: 2024-05-05, 02:07 AM by TheDreadPirate.)
    C:\Users\yourUser\AppData\Local\JellyfinMediaPlayer\jellyfinmediaplayer.conf

    Can you provide a first run and second version of that file?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Will
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    Country:Canada
    #12
    2024-06-14, 06:56 PM
    I just updated Jellyfin server to 10.9.4 and Jellyfin play is now 1.11.1 and I'm still having the same issue.
    Jellyfin 10.9.4
    Fedora 40
    AMD Ryzen 7 2700X
    Asus ROG Strix B450-F
    32GB DDR4-3000
    Nvidia Quadro P620
    Samsung 970 EVO Plus 500GB
    WD Black SN750 1TB 
    8 x WD Red 4TB, 4 x WD Green 2TB
    LSI 9300-16i
    TheDreadPirate
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    Posts: 15,374
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    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #13
    2024-06-14, 07:54 PM
    Reinstall graphics drivers on the clients? IDK at this point.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Will
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    Posts: 8
    Threads: 1
    Joined: 2024 May
    Reputation: 0
    Country:Canada
    #14
    2024-06-18, 04:45 PM
    I managed to fix it. I noticed when I fully removed the media player from a different computer and installed the latest, on first launch none of the images or text lines up. I checked on the server side, and there actually was CSS code in the "Custom CSS Code" text box. I have no idea why it was there, but I removed it, and now everything works perfectly!
    Jellyfin 10.9.4
    Fedora 40
    AMD Ryzen 7 2700X
    Asus ROG Strix B450-F
    32GB DDR4-3000
    Nvidia Quadro P620
    Samsung 970 EVO Plus 500GB
    WD Black SN750 1TB 
    8 x WD Red 4TB, 4 x WD Green 2TB
    LSI 9300-16i
    vanon
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    Joined: 2024 Oct
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    Country:United States
    #15
    2024-10-19, 02:12 AM
    (2024-05-02, 10:08 PM)TheDreadPirate Wrote: Uninstall, delete C:\Users\yourUser\appdata\local\jellyfinmediaplayer, reinstall.
    AV1 stopped playing for me (JMP 1.11.1, Windows 11, JF Server 10.9.11). Black screen with audio (info said it was directly playing). I did not uninstall, only removed the folder (\appdata\local\jellyfinmediaplayer) and that fixed it, AV1 is now playing fine. Thank you. Good to know where the settings are, quick and easy way to reset.
    Renter0
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    Posts: 1
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    Joined: 2025 Jan
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    Country:Australia
    #16
    2025-01-22, 11:08 AM (This post was last modified: 2025-01-22, 11:09 AM by Renter0.)
    Made an account just to say that deleting %appdata%\Local\JellyfinMediaPlayer\jellyfinmediaplayer.conf fixed it for me. I just had to log in again.
    Phenom
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    #17
    2025-03-23, 02:57 AM
    I made an account just to say this as well. Steam deck had Jellyfin media player audio but a GRAY screen from any video. Solution? Disable my god damn Netflix CSS theme that I had put on.

    So much head banging for this...
    TheDreadPirate
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    Posts: 15,374
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    #18
    2025-03-23, 05:39 PM
    (2025-03-23, 02:57 AM)Phenom Wrote: I made an account just to say this as well. Steam deck had Jellyfin media player audio but a GRAY screen from any video. Solution? Disable my god damn Netflix CSS theme that I had put on.

    So much head banging for this...

    Could you share the theme CSS?  That is super weird.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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