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    Jellyfin Forum Support Troubleshooting SOLVED: Bad turn off of Jellyfin !?

     
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    SOLVED: Bad turn off of Jellyfin !?

    logout then turn off the computer
    Rincevan
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    Junior Member

    Posts: 26
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    Country:France
    #1
    2024-08-24, 01:08 PM
    Something weird happend on jellyfin mediaplayer 1.11.1 on windows 11.

    A member of my family logout of jellyfin or maybe sign out, i do not know in english,  instead of clicking  "leaving".
    Then he turn off the computer while jellyfin was still running.

    Now, impossible to acces to jellyfin, the circle still turning for ever. 

    I tryed to dowgrade to 1.10, it works but, if i update to 1.11.0 or 1.11.1 impossible to acces the start page. It does not even offer me the opportunity to choose users or serveur, just the circle turning.

    It is like if  windows has memorised some incorrect informations when the computer turned off.
    Maybe some files in windows librarys.

    Thank you !!
    Go to solution
    TheDreadPirate
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    Community Moderator

    Posts: 15,375
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    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #2
    2024-08-24, 04:15 PM
    You can try clearing the Jellyfin Media Player cache.

    C:\Users\yourUser\appdata\local

    In that folder there will be a "jellyfinmediaplayer" and "Jellyfin Media Player" folder. Delete both. Then open Jellyfin Media Player and try logging in to your server.

    Also, is the Jellyfin server also running on the same PC you are running Jellyfin Media Player?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Rincevan
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    Junior Member

    Posts: 26
    Threads: 10
    Joined: 2023 Aug
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    Country:France
    #3
    2024-08-24, 04:27 PM
    Jellyfin serveur is running an other device, Qnap.
    I ll try right now to delet the cache.
    I come back to you as fast as i can....
    Rincevan
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    Junior Member

    Posts: 26
    Threads: 10
    Joined: 2023 Aug
    Reputation: 0
    Country:France
    #4
    2024-08-24, 04:49 PM
    You make my day DreadPirate! It works !
    thank you
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