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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting SOLVED: Can't connect to server

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    SOLVED: Can't connect to server

    Can't connect to server on other devices
    en33-08
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    #1
    2024-12-08, 11:58 PM
    Hi everyone,

    I'm pretty much new to all this. I had Plex but decided to switch over to Jellyfin, especially because of the Android app being free and all.

    The issue is that I can't seem to connect to my server, which is running on my Windows 11 Pc, at all. I can connect to the server locally through the browser on the same PC but the Android app on my tablet? Doesn't work.

    Windows firewall has private and public already chechmarked & I tried port forwarding on router site. Didn't work.

    I don't know what else I can try because I'm not really knowledgeable about all this.

    I thank in advance!
    Go to solution
    TheDreadPirate
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    #2
    2024-12-09, 04:01 AM
    Click Start > type Resource Monitor > click on the Network tab > expand the Listening Ports table. Find jellyfin.exe and tell us what it says for the Firewall Status column.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    en33-08
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    #3
    2024-12-09, 10:21 AM (This post was last modified: 2024-12-09, 10:21 AM by en33-08.)
    It says "Allowed, not restricted".

    Is it correct that the protocol is UDP and the Port is something else than 8096 (I haven't changed the port on the server)?
    TheDreadPirate
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    #4
    2024-12-09, 02:29 PM
    8096 - TCP - Main port for Jellyfin
    1900 - UDP - DLNA
    7359 - UDP - Service Discovery

    You mentioned "public and private" on the firewall. Which firewall is the NIC using? Is your NIC set to private or public? Should be set to private.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    en33-08
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    #5
    2024-12-09, 08:36 PM
    I'm sorry but I don't know what NIC means. Could you maybe explain that so I can respond accordingly?

    I can tell you that Jellyfin is set to public and private on the standard Windows Firewall. Should it only be private and not public?
    TheDreadPirate
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    #6
    2024-12-10, 03:14 PM
    Network Interface Controller.

    https://support.microsoft.com/en-us/wind...%20Private.

    This guide says WiFi, but it applies if your PC is connected over wired.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    en33-08
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    #7
    2024-12-10, 04:28 PM
    Ah I see. My NIC is currently set to public. Are there any security risks or similar to setting to private? Also should I set Jellyfin to be only private on the firewall?
    Bw00d21
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    #8
    2024-12-10, 04:33 PM
    what are you typing in as your Server address on the app?

    it should look something like 192.168.1.X:8096

    If that's what you're typing, is the tablet and windows PC on the same network?
    TheDreadPirate
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    #9
    2024-12-10, 04:35 PM
    It should be set to private. There are no security concerns.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    en33-08
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    Posts: 12
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    Joined: 2024 Dec
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    Country:Germany
    #10
    2024-12-12, 12:24 PM (This post was last modified: 2024-12-12, 12:25 PM by en33-08.)
    Well, I set both my NIC and firewall setting for Jellyfin to be private but it still does not work.

    Yes, I typing something similar to that but it does not work and obviously they are on the same network.
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