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    Jellyfin Forum Support Troubleshooting SOLVED: Can't download metadata images and plugin list

     
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    SOLVED: Can't download metadata images and plugin list

    Chadowblade
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    #1
    2024-09-14, 01:13 PM
    I have a fresh instal of ubuntu 24.04.1 with jellyfin.

    now the problem is when i scan library or get the metadata of a movie or tv show it wont download the images.
    same with plugin list when i load catalog it says no plugins available.

    i think these are interconnected because in the logs they both give me no rout to host.

    i can ping and curl and i dont know what to try anymore

    thes are part vof the logs i get: https://pastebin.com/W0573am0
    Go to solution
    Efficient_Good_5784
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    #2
    2024-09-14, 01:16 PM
    Just to make sure, you're not using IPv6 are you?
    Chadowblade
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    #3
    2024-09-14, 01:18 PM
    ipv6 is disabled in jellyfin
    TheDreadPirate
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    #4
    2024-09-14, 02:36 PM
    Why are there two 192.168 addresses?

    Code:
    [INF] Filtered interface addresses: ["127.0.0.1", "192.168.68.200", "192.168.0.200"]

    Is that a VPN? Another network the PC is connected to?
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    Chadowblade
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    #5
    2024-09-14, 02:42 PM
    weird thing with a mesh network where mesh wifi and mesh ethernet are different vlans (i think) so i connected the server closest to the outside which is the isp router with ip 192.168.0.x
    TheDreadPirate
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    #6
    2024-09-14, 03:16 PM
    You don't HAVE to do that. You can configure Jellyfin to bind to a particular interface.

    Is it working now that you've connected directly to the ISP router?

    Can you run these commands and share the output?

    Code:
    nslookup repo.jellyfin.org
    curl -vvv https://repo.jellyfin.org
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    Chadowblade
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    Country:Belgium
    #7
    2024-09-14, 03:31 PM
    it has always been attached to the isp router.

    here is the output:

    Code:
    chadowblade@media:~$ nslookup repo.jellyfin.org
    Server:         127.0.0.53
    Address:        127.0.0.53#53

    Non-authoritative answer:
    repo.jellyfin.org       canonical name = elb1.jellyfin.org.
    Name:   elb1.jellyfin.org
    Address: 68.183.204.194
    Name:   elb1.jellyfin.org
    Address: 2604:a880:cad:d0::cf3:f001

    chadowblade@media:~$ curl -vvv https://repo.jellyfin.org
    * Host repo.jellyfin.org:443 was resolved.
    * IPv6: 2604:a880:cad:d0::cf3:f001
    * IPv4: 68.183.204.194
    *   Trying [2604:a880:cad:d0::cf3:f001]:443...
    * Connected to repo.jellyfin.org (2604:a880:cad:d0::cf3:f001) port 443
    * ALPN: curl offers h2,http/1.1
    * TLSv1.3 (OUT), TLS handshake, Client hello (1):
    *  CAfile: /etc/ssl/certs/ca-certificates.crt
    *  CApath: /etc/ssl/certs
    * TLSv1.3 (IN), TLS handshake, Server hello (2):
    * TLSv1.3 (IN), TLS handshake, Encrypted Extensions (8):
    * TLSv1.3 (IN), TLS handshake, Certificate (11):
    * TLSv1.3 (IN), TLS handshake, CERT verify (15):
    * TLSv1.3 (IN), TLS handshake, Finished (20):
    * TLSv1.3 (OUT), TLS change cipher, Change cipher spec (1):
    * TLSv1.3 (OUT), TLS handshake, Finished (20):
    * SSL connection using TLSv1.3 / TLS_AES_256_GCM_SHA384 / X25519 / RSASSA-PSS
    * ALPN: server accepted h2
    * Server certificate:
    *  subject: CN=elb1.jellyfin.org
    *  start date: Sep  8 04:02:30 2024 GMT
    *  expire date: Dec  7 04:02:29 2024 GMT
    *  subjectAltName: host "repo.jellyfin.org" matched cert's "repo.jellyfin.org"
    *  issuer: C=US; O=Let's Encrypt; CN=R11
    *  SSL certificate verify ok.
    *   Certificate level 0: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
    *   Certificate level 1: Public key type RSA (2048/112 Bits/secBits), signed using sha256WithRSAEncryption
    *   Certificate level 2: Public key type RSA (4096/152 Bits/secBits), signed using sha256WithRSAEncryption
    * using HTTP/2
    * [HTTP/2] [1] OPENED stream for https://repo.jellyfin.org/
    * [HTTP/2] [1] [:method: GET]
    * [HTTP/2] [1] [:scheme: https]
    * [HTTP/2] [1] [:authority: repo.jellyfin.org]
    * [HTTP/2] [1] [:path: /]
    * [HTTP/2] [1] [user-agent: curl/8.5.0]
    * [HTTP/2] [1] [accept: */*]
    > GET / HTTP/2
    > Host: repo.jellyfin.org
    > User-Agent: curl/8.5.0
    > Accept: */*
    >
    * TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
    * TLSv1.3 (IN), TLS handshake, Newsession Ticket (4):
    * old SSL session ID is stale, removing
    < HTTP/2 200
    < server: nginx/1.22.1
    < date: Sat, 14 Sep 2024 15:27:21 GMT
    < content-type: text/html; charset=UTF-8
    < access-control-allow-origin: *
    <
    <!doctype html>
    <html>
    <head>
        <title>Jellyfin Repository</title>
        <link rel="stylesheet" href="index.css"/>
        <meta name="viewport" content="width=device-width, initial-scale=1"/>
    </head>
    <body>
      <div class="main-wrapper mainWrapper_z2l0">
        <div class="text--left margin-top--lg container">
          <img style="width: 519px; height: 80px; margin-bottom: 20px;" src="/repo-banner-dark.svg" alt="Jellyfin Repository"/>
          <p>Welcome to the Jellyfin Repository homepage. You can find various binary downloads here.<br/>If you weren't taken here from it, please see <a href="https://jellyfin.org/downloads">our main downloads page</a> first.</p>
        </div>
        <main class="margin-vert--lg">
          <section class="container">
            <h3>Home</h3>
    <hr/>
    <div class='data'>
    <ul>
    <li><a href='?path=/server'>Server</a>: Jellyfin server and WebUI binaries.
    <li><a href='?path=/ffmpeg'>FFmpeg</a>: Jellyfin custom FFmpeg binaries.
    <li><a href='?path=/plugin'>Plugin</a>: Jellyfin plugin repository.
    <li><a href='/files/client'>Client</a>: Jellyfin client binaries.
    <li><a href='/archive'>Archive</a>: Old server and client archive.
    <li><a href='/jellyfish'>Jellyfish</a>: Jellyfish video bitrate test files.
    <li><a href='https://api.jellyfin.org'>API Spec Viewer</a>: Jellyfin API viewer.
    <li><a href='https://api.jellyfin.org/openapi'>API Spec Files</a>: Jellyfin API files.
    </ul>
    </div>
          </section>
        </main>
      </div>
    </body>
    </html>
    * Connection #0 to host repo.jellyfin.org left intact
    TheDreadPirate
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    #8
    2024-09-14, 04:07 PM
    IPv6 is disabled in Jellyfin, but enabled in the OS. So you SHOULD enable IPv6 in Jellyfin and then restart Jellyfin.
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    Chadowblade
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    Posts: 5
    Threads: 1
    Joined: 2024 Sep
    Reputation: 0
    Country:Belgium
    #9
    2024-09-14, 04:10 PM
    That was the problem! thank you so much!
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