SOLVED: Collections displaying on jellyfin site, but not streaming apps

[akkari]

Jellyfin version: 10.11.11
Installation Method: Ubuntu v24.04

Explanation of what is happening:
Collections will load when accessing my server directly, but will not load on my streaming stick app, wholphin. I have also tested using the jellyfin app (both on my Onn android streaming stick), and they will not appear on there either. Attempting to access them causes the connection to time out. Every other library loads fine and plays fine. 

What I expect to happen:
When clicking the Collections tab in wholphin/jellyfin app, the collections should display after a couple seconds. 

Clients:
Jellyfin for Android TV
Wholphin 1.03

I have attached some logs to this post. In the wholphin log this repeats over and over: 
08-04 15:47:00.974  4610  4610 W Thread-89: type=1400 audit(0.0:76123): avc:  denied  { getattr } for  name="/" dev="dmabuf" ino=1 scontext=u:r:untrusted_app:s0:c72,c256,c512,c768 tcontext=u:object_r:unlabeled:s0 tclass=filesystem permissive=0 app=com.github.damontecres.wholphin

In the jellyfin log this dialog repeats:
[2026-08-04 14:37:26.775 -04:00] [INF] "CustomAuthentication" was not authenticated. Failure message: "Invalid token."

and this in regards to collections
[2026-08-04 14:06:02.539 -04:00] [WRN] Compiling a query which loads related collections for more than one collection navigation, either via 'Include' or through projection, but no 'QuerySplittingBehavior' has been configured. By default, Entity Framework will use 'QuerySplittingBehavior.SingleQuery', which can potentially result in slow query performance. See https://go.microsoft.com/fwlink/?linkid=2134277 for more information. To identify the query that's triggering this warning call 'ConfigureWarnings(w => w.Throw(RelationalEventId.MultipleCollectionIncludeWarning))'.


  Wholphin Log.txt (Size: 123.63 KB / Downloads: 6)
  Jellyfin log.txt (Size: 15.49 KB / Downloads: 11)

This is the first time I've seen this appear. Everything was working fine last night, but something must have changed between last night and this morning.  

I apologize if the solution to this is very obvious. I've been troubleshooting this all day and haven't been able to figure out how to fix this issue. Any help would be greatly appreciated!

[TheDreadPirate]

The "invalid token" messages on the server are USUALLY some client, usually a TV client, that is continuously trying to reauthenticate but its token has expired already. Unfortunately, the message doesn't give you the IP address, but whatever device it is needs to re-login.

Regarding your collections issue, this is fixed in Jellyfin 12.

https://github.com/jellyfin/jellyfin/issues/17053

[akkari]

@TheDreadPirate
Ah okay. So I have tried logging out and logging back in and still get this error for some reason. I've also tried uninstalling and reinstalling wholphin, turning my streaming stick off and on, clearing the cache, doing a full scan of my library, restarting the server, nothing seems to be working.

And the token expiration seems to only be happening when I click on the collections sections and try to load it. Once I return to any other library it loads fine and I'm able to direct play.

I appreciate the information and help so far, and here is a log from wholphin of what occurred after logging out and then back in if it helps any.

[TheDreadPirate]

Just to clarify your first post, does this issue happen in the OFFICIAL Android TV client? Or just Wholphin?

[akkari]

In the official android tv client, the collections tab will not load. A crash doesn't happen, and it doesn't seem like it tries to load anything at all. I would post a log, but it seems like I can't get it to send me a log unless it crashes.

[TheDreadPirate]

Can you share your full server log? I want to look over the general health of your server.

[akkari]

I've attached today's log. I have also linked to yesterday's log, which is VERY large (3.5mb). Just in case. There's a lot of spamming in yesterday's log which I suspect is why it's so large. 


  Jellyfin log Aug 5(1).txt (Size: 42.92 KB / Downloads: 6)
Jellyfin Log Aug 4 Dropbox

[TheDreadPirate]

Everything looks fine. Try making a backup of your jellyfin data, /var/lib/jellyfin and /var/cache/jellyfin, and try testing this collections issue with Jellyfin 12 RC4.

If you need to revert back to 10.11.11, restore those two directories, reinstall 10.11.11, and you should be back to the stable version.

[akkari]

That seems to have fixed the issue. Thank you for the help, I really appreciate it!