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    Jellyfin Forum Support Troubleshooting SOLVED: Fanart not pulling images

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    SOLVED: Fanart not pulling images

    TheDreadPirate
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    #11
    2024-06-24, 09:46 PM
    Uninstall the fanart plugin, stop jellyfin, go to C:\ProgramData\Jellyfin\Server\plugins and find all the fanart related files and ensure they are deleted.
    Start Jellyfin, install the fanart plugin, restart jellyfin again.

    Oh, and disable IPv6 in Dashboard > Networking if it is currently enabled.

    Try to get images again.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    podonnell
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    #12
    2024-06-25, 02:51 AM (This post was last modified: 2024-06-25, 03:06 AM by podonnell. Edited 1 time in total.)
    (2024-06-24, 09:46 PM)TheDreadPirate Wrote: Uninstall the fanart plugin, stop jellyfin, go to C:\ProgramData\Jellyfin\Server\plugins and find all the fanart related files and ensure they are deleted.
    Start Jellyfin, install the fanart plugin, restart jellyfin again.

    Oh, and disable IPv6 in Dashboard > Networking if it is currently enabled.

    Try to get images again.

    Completed these steps, same result. Got my log to load properly and all I see with a ctrl+f for Fanart is the plugin loading, or when I was marking it for removal. Nothing about my search it showing up at all.

    There's next to no activity in the logs when trying to do a full metadata replace with images, as well as an image search.
    theguymadmax
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    #13
    2024-06-25, 01:44 PM (This post was last modified: 2024-06-25, 01:50 PM by theguymadmax. Edited 1 time in total.)
    Does each movie's metadata contain an associated TheMovieDb Box Set Id?
    TheDreadPirate
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    #14
    2024-06-25, 02:23 PM
    (2024-06-25, 02:51 AM)podonnell Wrote:
    (2024-06-24, 09:46 PM)TheDreadPirate Wrote: Uninstall the fanart plugin, stop jellyfin, go to C:\ProgramData\Jellyfin\Server\plugins and find all the fanart related files and ensure they are deleted.
    Start Jellyfin, install the fanart plugin, restart jellyfin again.

    Oh, and disable IPv6 in Dashboard > Networking if it is currently enabled.

    Try to get images again.

    Completed these steps, same result. Got my log to load properly and all I see with a ctrl+f for Fanart is the plugin loading, or when I was marking it for removal. Nothing about my search it showing up at all.

    There's next to no activity in the logs when trying to do a full metadata replace with images, as well as an image search.

    Huh.  My logs don't contain anything other than the plug install messages as well.

    (2024-06-25, 01:44 PM)theguymadmax Wrote: Does each movie's metadata contain an associated TheMovieDb Box Set Id?

    Is the fanart plugin reliant on TMDB IDs?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    theguymadmax
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    #15
    2024-06-25, 03:12 PM (This post was last modified: 2024-06-25, 03:13 PM by theguymadmax. Edited 1 time in total.)
    (2024-06-24, 09:46 PM)TheDreadPirate Wrote: Is the fanart plugin reliant on TMDB IDs?

    Yes, they use the same id.  Ex:
    https://www.themoviedb.org/collection/98...uage=en-US
    https://fanart.tv/movie/9818/mortal-kombat-collection/

    In my testing collection images for both tmdb and fanart would not pull if there was not an associated TheMovieDb Box Set Id in the movie's metadata, which could happen if you use an external nfo manger and not jellyfin's default scrapers.
    podonnell
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    #16
    2024-06-25, 08:41 PM
    (2024-06-25, 03:12 PM)theguymadmax Wrote:
    (2024-06-24, 09:46 PM)TheDreadPirate Wrote: Is the fanart plugin reliant on TMDB IDs?

    Yes, they use the same id.  Ex:
    https://www.themoviedb.org/collection/98...uage=en-US
    https://fanart.tv/movie/9818/mortal-kombat-collection/

    In my testing collection images for both tmdb and fanart would not pull if there was not an associated TheMovieDb Box Set Id in the movie's metadata, which could happen if you use an external nfo manger and not jellyfin's default scrapers.

    Hmm, so I do have a 'TheMovieDb Box Set Id' on my Mortal Kombat movies for the collection. It also auto-created the collection as well without me having to do anything.
    For example it created: Jellyfin\Data\data\collections\Mortal Kombat Collection [boxset] and assigned both movies.
    The movies themselves have artwork, but the Collection is missing the artwork. There's also no sign of a TheMovieDb Box Set Id on the collection metadata.
    TheDreadPirate
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    #17
    2024-06-25, 09:46 PM
    Do you have anything on your network like a pihole that would block the site?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    theguymadmax
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    #18
    2024-06-26, 02:38 AM
    I think the issue is that you just have the option in your library "Automatically add to collection", which adds the movies to your collections, but only creates a basic incomplete xml file, that omits the <TmdbId> tag. That's why the images aren't pulling.

    To get a proper xml file you also need to install the TMDb Box Sets plugin. Once installed and the server is restarted, go to scheduled tasks in the dashboard and manually run TMDd - Scan library for new box sets. That will create a proper xml with the <TmdbId> tag. Images should be auto-populated.
    podonnell
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    #19
    2024-06-26, 02:50 AM
    (2024-06-25, 09:46 PM)TheDreadPirate Wrote: Do you have anything on your network like a pihole that would block the site?

    Negative. I can access it going outbound. Maybe something with Windows Firewall if anything? But TMDB works perfectly fine, all the other images load well.
    Is there any way I could try to execute a manual search outside of jellyfin for what they are trying to pull in?
    theguymadmax
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    #20
    2024-06-26, 02:53 AM (This post was last modified: 2024-06-26, 03:14 AM by theguymadmax. Edited 3 times in total.)
    There are two TMDB plugins. You need to manually install the boxset plugin from the catalog.
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