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    Jellyfin Forum Support Troubleshooting Networking & Access SOLVED: Mobile App with NGINX

     
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    SOLVED: Mobile App with NGINX

    External acces problem from mobile APP
    Tchernobil71
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Feb
    Reputation: 0
    #1
    2024-02-05, 03:59 PM
    Hi,

    I have configure Jellyfin on Ubuntu 22.04 and have no problem on local aera.
    I have configure NGINX reverse proxy with let's encrypt certificat for give an external acces with the port 443. I have test with mozilla and have no problem to connect (no certificat alert). But mobile application (android/ios/TV) don't connect. I have random acces with the ios app but can't always be connect. I have no error juste can not connect... I think it's proxy redirection not work correctly or timeout connexion but can't find a solution.
    It's work with mobile browser (safari).

    Thank you for your help.
    Go to solution
    mikesulsenti
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    Loonix Expert & Mod

    Posts: 28
    Threads: 0
    Joined: 2023 Nov
    Reputation: 3
    Country:United States
    #2
    2024-02-05, 04:19 PM
    If you're using a domain name to connect, make sure you're not putting a forward slash on the Server URL in the client. Try this and see if it fixes the issue

    JellyFin: 10.10.0
    OS: Proxmox 8 + Ubuntu 24.04
    CPU: 2xIntel Xeon E5-2690 v4 (28c/56t)
    RAM: 256GB DDR4
    GPU: Intel Arc A380
    Rack: HPE DL380 Gen9
    Storage: 260TB
      100TB ZFS RAIDZ3 HDD
      150TB ZFS RAIDZ3 HDD
      5TB ZFS RAIDZ1 NVMe
      5TB ZFS RAIDZ3 SSD
    Tchernobil71
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    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Feb
    Reputation: 0
    #3
    2024-02-05, 05:02 PM
    Thanks for your help.

    I have test with and without the forward slash but it always not connect
    mikesulsenti
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    Loonix Expert & Mod

    Posts: 28
    Threads: 0
    Joined: 2023 Nov
    Reputation: 3
    Country:United States
    #4
    2024-02-05, 05:37 PM
    Can you post your NGINX config file. Using a pastebin and linking it would be preferred

    JellyFin: 10.10.0
    OS: Proxmox 8 + Ubuntu 24.04
    CPU: 2xIntel Xeon E5-2690 v4 (28c/56t)
    RAM: 256GB DDR4
    GPU: Intel Arc A380
    Rack: HPE DL380 Gen9
    Storage: 260TB
      100TB ZFS RAIDZ3 HDD
      150TB ZFS RAIDZ3 HDD
      5TB ZFS RAIDZ1 NVMe
      5TB ZFS RAIDZ3 SSD
    Tchernobil71
    Offline

    Junior Member

    Posts: 3
    Threads: 1
    Joined: 2024 Feb
    Reputation: 0
    #5
    2024-02-07, 03:23 PM
    I finally found my problem, it was the IPV6 activation on my DNS. It's all right after shut off this.

    Thanks for your help
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