SOLVED: New ISP, server wont work

[Vytautas Raginskas]

Hello guy's last week I've changed my ISP and got fibre installed. Now I find my self unable to use my Jellyfin server.

My Jellyfin version is 10.8.13 .
I've installed it with Windows installer.
I'm unable to log in to my server and after reinstalling it I can't even do server set up because I get this error: We're unable to connect to the selected server right now. Please ensure it is running and try again.
It's most likely not working because of my new ISP, but I don't know why it's not working, what's causing this. Maybe it's something a simple call to my ISP could fix but I need your guys help trying to figure out what's wrong.

These are my logs:

[2023-12-21 14:37:17.097 +00:00] [INF] [1] Main: Jellyfin version: "10.8.13"
[2023-12-21 14:37:17.110 +00:00] [INF] [1] Main: Environment Variables: ["[JELLYFIN_LOG_DIR, C:\ProgramData\Jellyfin\Server\log]"]
[2023-12-21 14:37:17.113 +00:00] [INF] [1] Main: Arguments: ["C:\Program Files\Jellyfin\Server\jellyfin.dll", "--datadir", "C:\ProgramData\Jellyfin\Server"]
[2023-12-21 14:37:17.114 +00:00] [INF] [1] Main: Operating system: "Windows"
[2023-12-21 14:37:17.115 +00:00] [INF] [1] Main: Architecture: X64
[2023-12-21 14:37:17.116 +00:00] [INF] [1] Main: 64-Bit Process: True
[2023-12-21 14:37:17.116 +00:00] [INF] [1] Main: User Interactive: True
[2023-12-21 14:37:17.117 +00:00] [INF] [1] Main: Processor count: 24
[2023-12-21 14:37:17.117 +00:00] [INF] [1] Main: Program data path: "C:\ProgramData\Jellyfin\Server"
[2023-12-21 14:37:17.118 +00:00] [INF] [1] Main: Web resources path: "C:\Program Files\Jellyfin\Server\jellyfin-web"
[2023-12-21 14:37:17.119 +00:00] [INF] [1] Main: Application directory: "C:\Program Files\Jellyfin\Server\"
[2023-12-21 14:37:17.188 +00:00] [INF] [1] Emby.Server.Implementations.AppBase.BaseConfigurationManager: Setting cache path: "C:\ProgramData\Jellyfin\Server\cache"
[2023-12-21 14:37:17.198 +00:00] [INF] [1] Emby.Server.Implementations.ApplicationHost: Loading assemblies
[2023-12-21 14:37:17.286 +00:00] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN addresses : "[10.0.0.0/8,172.16.0.0/12,192.168.0.0/16]"
[2023-12-21 14:37:17.287 +00:00] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Defined LAN exclusions : "[]"
[2023-12-21 14:37:17.289 +00:00] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Using LAN addresses: "[10.0.0.0/8,172.16.0.0/12,192.168.0.0/16]"
[2023-12-21 14:37:17.296 +00:00] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Using bind addresses: "[]"
[2023-12-21 14:37:17.297 +00:00] [INF] [1] Jellyfin.Networking.Manager.NetworkManager: Using bind exclusions: "[]"
[2023-12-21 14:37:18.164 +00:00] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: "TMDb" "10.8.13.0"
[2023-12-21 14:37:18.165 +00:00] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: "Studio Images" "10.8.13.0"
[2023-12-21 14:37:18.166 +00:00] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: "OMDb" "10.8.13.0"
[2023-12-21 14:37:18.167 +00:00] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: "MusicBrainz" "10.8.13.0"
[2023-12-21 14:37:18.168 +00:00] [INF] [1] Emby.Server.Implementations.Plugins.PluginManager: Loaded plugin: "AudioDB" "10.8.13.0"
[2023-12-21 14:37:18.194 +00:00] [INF] [1] Main: Kestrel listening on "Any IP4 Address"
[2023-12-21 14:37:18.339 +00:00] [INF] [1] Emby.Server.Implementations.ApplicationHost: Running startup tasks
[2023-12-21 14:37:18.354 +00:00] [INF] [1] Emby.Server.Implementations.ScheduledTasks.TaskManager: Daily trigger for "Extract Chapter Images" set to fire at 2023-12-22 02:00:00.000 +00:00, which is 11:22:41.6451615 from now.
[2023-12-21 14:37:18.407 +00:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Found ffmpeg version "5.1.4"
[2023-12-21 14:37:18.441 +00:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available "decoders": ["libdav1d", "av1", "av1_cuvid", "av1_qsv", "h264", "h264_qsv", "h264_cuvid", "hevc", "hevc_qsv", "hevc_cuvid", "mpeg2video", "mpeg2_qsv", "mpeg2_cuvid", "mpeg4", "mpeg4_cuvid", "msmpeg4", "vc1_qsv", "vc1_cuvid", "vp8", "libvpx", "vp8_cuvid", "vp8_qsv", "vp9", "libvpx-vp9", "vp9_cuvid", "vp9_qsv", "aac", "ac3", "dca", "flac", "mp3", "truehd"]
[2023-12-21 14:37:18.471 +00:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available "encoders": ["libx264", "h264_amf", "h264_nvenc", "h264_qsv", "libx265", "hevc_amf", "hevc_nvenc", "hevc_qsv", "mpeg4", "msmpeg4", "libvpx", "libvpx-vp9", "aac", "libfdk_aac", "ac3", "dca", "flac", "libmp3lame", "libopus", "truehd", "libvorbis", "srt"]
[2023-12-21 14:37:18.499 +00:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available filters: ["deinterlace_qsv", "hwupload_cuda", "hwupload_vaapi", "overlay_opencl", "overlay_qsv", "overlay_cuda", "scale_cuda", "scale_opencl", "scale_qsv", "tonemap_cuda", "tonemap_opencl", "vpp_qsv", "yadif_cuda", "zscale", "alphasrc"]
[2023-12-21 14:37:18.616 +00:00] [WRN] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Filter: "overlay_vaapi" with option "Action to take when encountering EOF from secondary input" is not available
[2023-12-21 14:37:18.639 +00:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: Available hwaccel types: ["cuda", "dxva2", "qsv", "d3d11va", "opencl"]
[2023-12-21 14:37:18.730 +00:00] [INF] [1] MediaBrowser.MediaEncoding.Encoder.MediaEncoder: FFmpeg: "ffmpeg"
[2023-12-21 14:37:18.732 +00:00] [INF] [1] Emby.Server.Implementations.ApplicationHost: ServerId: "fdbbd88f78d345258d41f413f2002f51"
[2023-12-21 14:37:18.782 +00:00] [INF] [1] Emby.Server.Implementations.ApplicationHost: Executed all pre-startup entry points in 0:00:00.0459278
[2023-12-21 14:37:18.783 +00:00] [INF] [1] Emby.Server.Implementations.ApplicationHost: Core startup complete
[2023-12-21 14:37:18.843 +00:00] [INF] [1] Emby.Server.Implementations.ApplicationHost: Executed all post-startup entry points in 0:00:00.059004
[2023-12-21 14:37:18.844 +00:00] [INF] [1] Main: Startup complete 0:00:01.8315513
[2023-12-21 14:37:21.375 +00:00] [INF] [12] Emby.Server.Implementations.ScheduledTasks.TaskManager: "StartupTrigger" fired for task: "Update Plugins"
[2023-12-21 14:37:21.377 +00:00] [INF] [12] Emby.Server.Implementations.ScheduledTasks.TaskManager: Queuing task "PluginUpdateTask"
[2023-12-21 14:37:21.379 +00:00] [INF] [14] Emby.Server.Implementations.ScheduledTasks.TaskManager: Executing "Update Plugins"
[2023-12-21 14:37:21.966 +00:00] [INF] [16] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Update Plugins" Completed after 0 minute(s) and 0 seconds
[2023-12-21 14:37:21.974 +00:00] [INF] [16] Emby.Server.Implementations.ScheduledTasks.TaskManager: ExecuteQueuedTasks

[tmsrxzar]

new ISP usually means new router, new router usually means new LAN addresses, new router could also mean different subnet

did you happen to check ipconfig /all to see that you are still on a subnet defined by your lan addresses?
Defined LAN addresses : "[10.0.0.0/8,172.16.0.0/12,192.168.0.0/16]"

also be clear here, you are accessing jellyfin from where?
the computer it is running on, another computer on the same network or via a public internet address?

[Vytautas Raginskas]

new ISP usually means new router, new router usually means new LAN addresses, new router could also mean different subnet

did you happen to check ipconfig /all to see that you are still on a subnet defined by your lan addresses?
Defined LAN addresses : "[10.0.0.0/8,172.16.0.0/12,192.168.0.0/16]"

also be clear here, you are accessing jellyfin from where?
the computer it is running on, another computer on the same network or via a public internet address?

Sorry, I'm not very knowledgable in this, so please bear with me.
This is what I can see for my ethernet adapter:

IPv4 Address. . . . . . . . . . . : 192.168.0.165(Preferred)
  Subnet Mask . . . . . . . . . . . : 255.255.255.0
  Lease Obtained. . . . . . . . . . : 21 December 2023 14:18:56
  Lease Expires . . . . . . . . . . : 21 December 2023 17:18:56
  Default Gateway . . . . . . . . . : 192.168.0.1
  DHCP Server . . . . . . . . . . . : 192.168.0.1
  DHCPv6 IAID . . . . . . . . . . . : 265862081
  DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-28-BB-EB-7D-D8-BB-C1-3D-58-D7
  DNS Servers . . . . . . . . . . . : 192.168.0.1

I am attempting to access Jellyfin from a computer that is hosting the Jellyfin server (or trying to host it).
With my old ISP I was hosting Jellyfin server on my computer then accessing it on my android TV.

[TheDreadPirate]

What are you typing into your browser on the host? Do you see anything?

[Vytautas Raginskas]

What are you typing into your browser on the host?  Do you see anything?

I just double-click on Jellyfin icon in windows hotbar that opens up http://localhost:8096/web/index.html#!/s...erver.html however I have tried simply going to http://SERVER_IP:8096, but I get default browser failed to connect to website error.

I tried to use Plex to see if that works, but hosting media server won't work either.

[TheDreadPirate]

So localhost:8096 works but not the LAN IP? Is your network set to private and is there a firewall rule to allow jellyfin?

[Vytautas Raginskas]

So localhost:8096 works but not the LAN IP?  Is your network set to private and is there a firewall rule to allow jellyfin?

I wouldn't say it works, this is what it looks like when I try opening Jellyfin through a little Windows hot bar icon, and this is what it looks like when I try to connect directly through the browser input bar.
       

I did not have firewall rule to allow Jellyfin, but I changed to allow it on both public and private, also changed my network to private, but nothing has changed still get that error from first picture.

[TheDreadPirate]

Clear your browser cache or use an incognito tab. Replace literal "server_ip" with your server's actual IP. Something like "http://192.168.1.3:8096"

[Vytautas Raginskas]

Clear your browser cache or use an incognito tab.  Replace literal "server_ip" with your server's actual IP.  Something like "http://192.168.1.3:8096"

I love you, mate. I can't believe I was so blind, and I never replaced server_ip. Thank you so much !!!!


Already quick connected to my android TV, works flawlessly !