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    Useful Links Forum Website GitHub Status Translation Features Team Rules Help Feeds
    Jellyfin Forum Support Troubleshooting SOLVED: Playback Error

     
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    SOLVED: Playback Error

    This client isn't compatible with the media and server isn't sendig a compatible media format.
    Kein
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    #1
    2023-11-21, 11:45 AM
    G'day to everyone. 

    I have a jellyfin server (V10.8.11-1) installed on a NAS Qnap TS-464-8G. 
    It's not installed in a container (I'm a bit of a n00b and I've yet to master the craft), it's installed from a 3rd party developer called 'pdulvp'. Here's the link to the file: https://github.com/pdulvp/jellyfin-qnap. I've choose this option because it has the FFmpeg situation pre taken care of. 

    Everything runs great, and works fine except for this one movie in a 2160p.UHD.Remux.HEVC.DoVi.TrueHD.Atmos.7.1-playBD.mkv format. When I try to open it I get the error from the Title. 


    Below I've attached a FFmpeg log and a jellfin log. Any help or recomendations are wellcomed. 
    Should I go ahead and try to install it in a container, would that be simpler for the server? How dificult is the aditional things that I have to install such as FFmpeg?

    P.S. I'm a Windows user so, bear with me if I don't understant all Linux terms  Flushed-face.


    Attached Files
    .txt   jellyfin log.txt (Size: 102.41 KB / Downloads: 84)
    .txt   FFmpeg log.txt (Size: 13.02 KB / Downloads: 74)
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    tmsrxzar
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    #2
    2023-11-21, 02:02 PM
    hardware acceleration failed when trying to transcode

    i would not begin to know how to set that up on a QNAP NAS but luckily the developer included instructions

    follow the "Video Acceleration" directions and the following Troubleshooting section from the link you provided https://github.com/pdulvp/jellyfin-qnap
    TheDreadPirate
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    #3
    2023-11-21, 02:06 PM
    Did you enable low power encoding? I am pretty sure it is required for the N5095 in your QNAP.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Kein
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    #4
    2023-11-21, 07:23 PM
    (2023-11-21, 02:02 PM)tmsrxzar Wrote: hardware acceleration failed when trying to transcode

    i would not begin to know how to set that up on a QNAP NAS but luckily the developer included instructions

    follow the "Video Acceleration" directions and the following Troubleshooting section from the link you provided https://github.com/pdulvp/jellyfin-qnap

    I've missed the instructions, thank you for that. I followed a Youtube tutorial where it just stated to download that from there, and as such, didn't bother with the actual instructions provided by the developer. Unfortunatley same issue. 




    (2023-11-21, 02:06 PM)TheDreadPirate Wrote: Did you enable low power encoding?  I am pretty sure it is required for the N5095 in your QNAP.

    No - was actually wondering about that. Unfortunatley same issue. 

    Thank you for your support guys, but no luck so far. I also think it's a transcoding issue since other smaller files, with lower stats, work just fine. Even this one works on my TV with Kodi. But it doesn't on smaller screens.
    TheDreadPirate
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    #5
    2023-11-21, 07:24 PM
    Does QNAP have the capability to run plain docker images?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Kein
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    #6
    2023-11-21, 07:42 PM
    (2023-11-21, 07:24 PM)TheDreadPirate Wrote: Does QNAP have the capability to run plain docker images?

    I think this is what you are referring to, right? 

    [Image: 2023-11-21-21h39-26.png]
    TheDreadPirate
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    #7
    2023-11-21, 07:58 PM
    Yes. Backup your Jellyfin server data and give the official jellyfin image a try?
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Kein
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    #8
    2023-11-21, 09:07 PM
    I'll try that. It will take a while (not as much spare time as I used to). Thank you for the support - I'll let you know what happens.
    Kein
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    #9
    2023-11-24, 07:39 AM
    (2023-11-21, 09:07 PM)Kein Wrote: I'll try that. It will take a while (not as much spare time as I used to). Thank you for the support - I'll let you know what happens.

    Okay, so one system crash later (don't ask me how I managed to scrue up my QTS software) and a full reset and now I have all my apps running as docker images. Unfortunaltey, that particular movie still doesn't work on smartphones/tablets. 
    I'm just gonna give up on it  Confounded-face


    Thank you all for the support!
    Kein
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    #10
    2023-11-24, 09:58 PM
    Well, I've done it, eventually. 4K - 120 Mbps is a bit of an overkill - it buffers every minute or so, but hey it works (and regular movies are flawless).


    [Image: d755cc8e.jpg]


    Chat GPT hellped like a LOT, but you guys  also deserve credit, I do have a Intel® Celeron® Processor N5095 with no dedicated GPU on my Qnap NAS so I had to follow the guide to properly set up The Low-Power Encoding. 

    I'll post the Docker configuration script in case anyone else has the same issue. 

    Code:
    # Clone the jellyfin-ffmpeg repository
    git clone https://github.com/jellyfin/jellyfin-ffmpeg.git
    cd jellyfin-ffmpeg

    # Pull the latest Jellyfin Docker image from Docker Hub
    docker pull jellyfin/jellyfin:latest

    # Create directories for Jellyfin configuration and cache
    mkdir -p /path/to/configs/jellyfin/config
    mkdir -p /path/to/configs/jellyfin/cache

    # Run Jellyfin Docker container with necessary configurations (be sure to include the full path '/share/CACHEDEV1_DATA/Container/etc')

    docker run -d \
    --name jellyfin \
    -e PUID=1000 \
    -e PGID=1000 \
    -e TZ=Your/Timezone \
    --net=host \
    --privileged \
    -p 8080:8096 \
    -v /path/to/configs/jellyfin/config:/config \
    -v /path/to/configs/jellyfin/cache:/cache \
    -v /path/to/your/Shows:/Shows \
    -v /path/to/your/Download/:/Downloads \
    -v /path/to/your/Movies:/Movies \
    -v /dev/dri/renderD128:/dev/dri/renderD128 \
    -v /dev/dri/card0:/dev/dri/card0 \
    --restart=unless-stopped \
    jellyfin/jellyfin

    # Wait for 30 seconds to ensure the container is up and running (not sure if this is a requirement but Chat GPT said so)
    sleep 30s

    # Install FFmpeg inside the Jellyfin container
    docker exec -it jellyfin bash -c 'apt-get update && apt-get install -y ffmpeg'

    # Clone the jellyfin-ffmpeg repository inside the container
    docker exec -it jellyfin git clone https://github.com/jellyfin/jellyfin-ffmpeg.git

    Originally I thought I could go with Intel QSV but eventually had to resort to VA-API. The Hardware Acceleration paperwork really came in handy. 

    Thank you again!
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