SOLVED: Playback Error

[tmsrxzar]

sorry, that output is not usable, you need to use mediainfo directly on the file
that doesn't show any SMPTE or color primaries or profile

here is an example output from one of my own video files
as you can see it has far more information

Video
ID : 1
ID in the original source medium : 4113 (0x1011)
Format : HEVC
Format/Info : High Efficiency Video Coding
Format profile : Main 10@L5.1@High
HDR format : SMPTE ST 2086, HDR10 compatible
Codec ID : V_MPEGH/ISO/HEVC
Duration : 2 h 20 min
Bit rate : 52.4 Mb/s
Width : 3 840 pixels
Height : 2 160 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 23.976 (24000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0 (Type 2)
Bit depth : 10 bits
Bits/(Pixel*Frame) : 0.264
Stream size : 51.3 GiB (90%)
Language : English
Default : No
Forced : No
Color range : Limited
Color primaries : BT.2020
Transfer characteristics : PQ
Matrix coefficients : BT.2020 non-constant
Mastering display color primaries : Display P3
Mastering display luminance : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level : 992 cd/m2
Maximum Frame-Average Light Level : 226 cd/m2
Original source medium : Blu-ray

[Hostile_18]

sorry, that output is not usable, you need to use mediainfo directly on the file
that doesn't show any SMPTE or color primaries or profile

here is an example output from one of my own video files
as you can see it has far more information

Video
ID                                      : 1
ID in the original source medium        : 4113 (0x1011)
Format                                  : HEVC
Format/Info                              : High Efficiency Video Coding
Format profile                          : Main 10@L5.1@High
HDR format                              : SMPTE ST 2086, HDR10 compatible
Codec ID                                : V_MPEGH/ISO/HEVC
Duration                                : 2 h 20 min
Bit rate                                : 52.4 Mb/s
Width                                    : 3 840 pixels
Height                                  : 2 160 pixels
Display aspect ratio                    : 16:9
Frame rate mode                          : Constant
Frame rate                              : 23.976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                      : 4:2:0 (Type 2)
Bit depth                                : 10 bits
Bits/(Pixel*Frame)                      : 0.264
Stream size                              : 51.3 GiB (90%)
Language                                : English
Default                                  : No
Forced                                  : No
Color range                              : Limited
Color primaries                          : BT.2020
Transfer characteristics                : PQ
Matrix coefficients                      : BT.2020 non-constant
Mastering display color primaries        : Display P3
Mastering display luminance              : min: 0.0050 cd/m2, max: 4000 cd/m2
Maximum Content Light Level              : 992 cd/m2
Maximum Frame-Average Light Level        : 226 cd/m2
Original source medium                  : Blu-ray

Thank you for the quick response. When you say mediainfo directly on the file, is that something I click on within Jellyfin, or on the file in the OS or is it actually some kind of app I need to install? Sorry as you can tell I'm a newbie to this lol.

[tmsrxzar]

Thank you for the quick response. When you say mediainfo directly on the file, is that something I click on within Jellyfin, or on the file in the OS or is it actually some kind of app I need to install? Sorry as you can tell I'm a newbie to this lol.

https://mediaarea.net/en/MediaInfo

[Hostile_18]

Thank you for the quick response. When you say mediainfo directly on the file, is that something I click on within Jellyfin, or on the file in the OS or is it actually some kind of app I need to install? Sorry as you can tell I'm a newbie to this lol.

https://mediaarea.net/en/MediaInfo

I can't find a view that has a output like yours, closest I can see it this;

Won't work;




Will Work;

[Hostile_18]

Same with tv; Seems to be with all versions of the firestick as there's 4 clients that all can't play the same select files.

TV show that won't work;


TV show that will work;

[tmsrxzar]

close enough, it's not the same as mine because i'm on linux using command line and you're using the gui
same information in both though

accord to spec the 2018 stick supports "H.265 (HEVC). Hardware accelerated up to 3840x2160p (4K) @ 60fps, 35 Mbps, Main 10 Profile Level 5.1"

but your non-working ones are

Main 10 Profile Level 4

i'm not sure from their spec sheet if it's meant to be "up to" 5.1 or if it means "only" 5.1

your bitrate 4Mbps is well under the max 35Mbps
your 23.976fps is well under the 60fps

even the Matrix coefficients match

8-bit Rec. 709 (HEVC Main profile L5) / 8-bit Rec. 709
10-bit Rec. 709 (HEVC Main10 profile L5) / 10-bit Rec. 709
10-bit Rec. 2020 (HEVC Main10 profile L5) / 10-bit Rec. 2020

there actually seems to be no reason to it, ones that don't work look just like ones that do
since these are all downloaded i can't even ask what settings you've used to encode them because you didn't

[Hostile_18]

close enough, it's not the same as mine because i'm on linux using command line and you're using the gui
same information in both though

accord to spec the 2018 stick supports "H.265 (HEVC). Hardware accelerated up to 3840x2160p (4K) @ 60fps, 35 Mbps, Main 10 Profile Level 5.1"

but your non-working ones are

Main 10 Profile Level 4

i'm not sure from their spec sheet if it's meant to be "up to" 5.1 or if it means "only" 5.1

your bitrate 4Mbps is well under the max 35Mbps
your 23.976fps is well under the 60fps

even the Matrix coefficients match

8-bit Rec. 709 (HEVC Main profile L5) / 8-bit Rec. 709
10-bit Rec. 709 (HEVC Main10 profile L5) / 10-bit Rec. 709
10-bit Rec. 2020 (HEVC Main10 profile L5) / 10-bit Rec. 2020

there actually seems to be no reason to it, ones that don't work look just like ones that do
since these are all downloaded i can't even ask what settings you've used to encode them because you didn't

Yeah it's so strange. The message we all get on these files is "Playback stopped too many errors". Is there any way to find out what specifically is the point of failure? via logs somewhere or whatever?

[rainmaker1971]

Hello, I am new here but I was having this same error "This client isn't compatible with the media and the server isn't sending a compatible media format." I went back to my movie location on my hdd, I noticed that it had vlc as the default playback, I right clicked, changed the default to mpc x64 and it worked for one file after I refreshed the metadata. I checked another movie I was having the same issue with and it was already set to mpc x64 (media player classic) but was still having the same issue, I refreshed the metadata and still had issues. I renamed the file by taking out the "(1971)" in the name and refreshed the metadata and it worked too. I went and checked the other movies and they are all set to default mpc x64 and all work now. Hope this helps.

[Hostile_18]

Hello, I am new here but I was having this same error "This client isn't compatible with the media and the server isn't sending a compatible media format." I went back to my movie location on my hdd, I noticed that it had vlc as the default playback, I right clicked, changed the default to mpc x64 and it worked for one file after I refreshed the metadata. I checked another movie I was having the same issue with and it was already set to mpc x64 (media player classic) but was still having the same issue, I refreshed the metadata and still had issues. I renamed the file by taking out the "(1971)" in the name and refreshed the metadata and it worked too. I went and checked the other movies and they are all set to default mpc x64 and all work now. Hope this helps.

Wow, thank you for the useful information! VLC is my default player as well on my client PC where I originally downloaded the files  (not sure what it would be on my tower server where the files are stored permanently). I'll try your suggestions and see what happens. As a temporary fix my clients are now on lib player with a -200ms audio delay setting. Ideally I'd like everyone to use the exo player, so fingers crossed. 

I will report back, this evening

[Hostile_18]

Tried everything, it just looks like older Firesticks have a problem with seemingly randon files using the Exo player.

I could get the latest 4K Max 2nd Gen Firestick, but I'm not sure its a £50 problem worth solving, when the alternative player works. Hopefully it will get patched at some point in the future, so both are usable.