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    Jellyfin Forum Support Troubleshooting SOLVED: Playback failed due to a fatal player error/Cannot play newly added media 10.9.2

     
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    SOLVED: Playback failed due to a fatal player error/Cannot play newly added media 10.9.2

    Windows 11, 10.9.2
    ajoba
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    Junior Member

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    #1
    2024-05-21, 08:14 PM (This post was last modified: 2024-05-21, 08:45 PM by ajoba. Edited 5 times in total.)
    Since updating to 10.9.2 im unable to play any media, some media plays through the Jellyfin Media Player app, but won't play newly added media at all. 
    On the previous version 10.8.x it worked fine.

    System
    Windows 11

    Jellyfin version: 10.9.2 using windows installer.
    ffmpeg version found in C:\Program Files\Jellyfin\Server: 6.01-Jellyfin
    ffprobe version  C:\Program Files\Jellyfin\Server: 6.01-Jellyfin


    What I've tried so far:
    Uninstalling 10.9.2 completely and reinstalling an older version, it then works as it should. I've also reinstalled to 10.9.2.
    Added C:\Program Files\Jellyfin\Server to system path.

    From what I can see in the logs it seems that ffmpeg is the culprit "System.ComponentModel.Win32Exception (5): An error occurred trying to start process 'C:\ffmpeg\bin' with working directory 'C:\Program Files\Jellyfin\Server'. Access is denied." 
    I also noticed that the "ffmpeg path" is empty on 10.92, but was filled with "ffmpeg" on previous versions.

    I've also attached a full log.

    Hopefully someone can lead me in the right direction so that I can solve this Smiling-face
    Go to solution
    TheDreadPirate
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    #2
    2024-05-21, 08:41 PM
    In 10.8.13 we removed the ability to use a custom ffmpeg from the web UI, but allowed it if you edited a config file.

    It sounds like you have a separate copy of ffmpeg installed and simply invoking "ffmpeg" is invoking that copy instead of the one in Jellyfin's directory.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    ajoba
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    Junior Member

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    #3
    2024-05-21, 08:44 PM (This post was last modified: 2024-05-21, 08:49 PM by ajoba. Edited 2 times in total.)
    (2024-05-21, 08:41 PM)TheDreadPirate Wrote: In 10.8.13 we removed the ability to use a custom ffmpeg from the web UI, but allowed it if you edited a config file.

    It sounds like you have a separate copy of ffmpeg installed and simply invoking "ffmpeg" is invoking that copy instead of the one in Jellyfin's directory.

    Thanks man. I removed the ffmpeg folder on my C disk aswell as all entries in the path and now it works, I feel stupid, I was stuck that it was working on previous versions.. Appreciate the quick response!
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