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    Jellyfin Forum Support Troubleshooting Networking & Access SOLVED: Server uses version 10.8.13 which is not supported

     
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    SOLVED: Server uses version 10.8.13 which is not supported

    connection problem
    pyjong
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    #1
    2024-08-20, 06:34 PM
    Hello, 

    Long story short, when I type in domain (to my local Jellyfin server) into Jellyfin AndroidTV app I get the "Server uses version 10.8.13 which is not supported.". So I guess my question is, what is the oldest Jellyfin server version the AndroidTV Jellyfin app 0.17.3 accepts?

    Long story long, I have a machine with Rocky Linux and I run Jellyfin on that physical machine. This server machine is assigned it's domain name from local DNS server. I also use nginx on the server machine for reverse proxy. Nginx also deals with ssl. I have my own CA. Nginx forwards all http to https when accessed from user-agents like mozilla, edge, chrome, safari, otherwise http stays http. That means the AndroidTV app stays http.

    What works:
    HTTPS access from Brave browser from my desktop. No sweat, this works perfectly.
    HTTP access from some noname knock off browser on AndroidTV.
    HTTPS access from Safari on my iPhone. (The phone has my CA installed).

    What doesn't work but I don't care as much:
    The iPhone Jellyfin app.

    What doesn't work and I can cry my eyes out  Crying-loudly-face :
    The AndroidTV app via HTTP or HTTPS

    For HTTPS it just says 'cant connect'. (expectedly, given CA is not installed)
    For HTTP it says Server uses version 10.8.13 which is not supported.

    When tried from the AndroidTV app in nginx access log I get  "GET /System/Info/Public HTTP/1.1" 200 209 337 0.002 0.002 "-" "Ktor client" and that's it no more communication. It kind of seems like it really doesn't like the version. I tried making this request with curl and it returned pretty much normal system info json.

    I'd still like to say I love this SW despite my little issue here. It's so well made!

    Erm, what do you think?
    Go to solution
    TheDreadPirate
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    Posts: 15,375
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    #2
    2024-08-20, 07:09 PM
    You have to upgrade to 10.9.X since 10.8.13 is the last iteration of 10.8. In the near future, none of our clients will support 10.8.X. Android TV was just the first to do so. I don't have an iPhone, but I wasn't aware of any changes to the Jellyfin Mobile app that would break backwards compatibility. Or are you using Swiftfin?

    The Jellyfin Project does not build RPM packages anymore, but there are community built packages on rpmfusion.

    https://koji.rpmfusion.org/koji/packagei...kageID=648

    The problem is that they are all for Fedora. Read this thread starting at the linked post.

    https://forum.jellyfin.org/t-el9-jellyfi...2#pid31382

    Essentially, RHEL and RHEL clones are out of luck due to the reasons stated in that thread.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
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    pyjong
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    #3
    2024-08-21, 04:48 AM
    I see, thank you, that's an important piece of information.

    So I sideloaded an older version of Jellyfin app aand it works just nicely. For the time being this pretty much solves my problem. Thanks a lot.
    1
    h_of_h
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    #4
    2024-09-20, 08:02 PM
    (2024-08-21, 04:48 AM)pyjong Wrote: I see, thank you, that's an important piece of information.

    So I sideloaded an older version of Jellyfin app aand it works just nicely. For the time being this pretty much solves my problem. Thanks a lot.




    Could you share how you sideloaded it and where you grabbed the package? My firetv is stuck in the same boat.
    ardahan
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    Country:Belgium
    #5
    2024-09-22, 06:03 PM
    (2024-09-20, 08:02 PM)h_of_h Wrote:
    (2024-08-21, 04:48 AM)pyjong Wrote: I see, thank you, that's an important piece of information.

    So I sideloaded an older version of Jellyfin app aand it works just nicely. For the time being this pretty much solves my problem. Thanks a lot.





    Could you share how you sideloaded it and where you grabbed the package? My firetv is stuck in the same boat.

    Hi, you can use the app "send files to tv": https://play.google.com/store/apps/detai...dfilestotv

    You can search for older versions of android apps on APKmirror. Since Jellyfin server 10.9 is from may 2024, you should search for a client version released before may 2024.

    That's what worked for me but after a reboot of my android tv box I still get the same error. After reinstall and re-login it works again. I tried reinstalling, deleting cache without success.

    İf anyone knows a soluion for this, please share Smiling-face .
    niels
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    Core Team

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    #6
    2024-09-22, 07:16 PM (This post was last modified: 2024-09-22, 07:17 PM by niels. Edited 1 time in total.)
    Do **not** get our app from third-party sources. We provide all versions of our app in multiple safe places:

    1) GitHub releases (for example the current release: https://github.com/jellyfin/jellyfin-and...ag/v0.17.5 - sideload the file that ends with "-release.apk")
    2) repo.jelylfin.org (https://repo.jellyfin.org/files/client/androidtv/ - sideload the file that ends with "-release.apk")

    And additionally you can download from f-droid, which is a trusted alternative to Google Play: https://f-droid.org/en/packages/org.jellyfin.androidtv/

    Do keep in mind that we only support the latest version of the app/server, using an old version is highly discourages as any security vulnerabilities will not be fixed.
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