SOLVED: Shows not being found in Library

[AsaOiralume]

I feel like i'm missing something simple and/or dumb, but I have been struggling to find a working solution across google and these forums with this for hours.

The setup (all of this is configured properly and working):
- brand new VM running Ubuntu 24 Server
- running Jellyfin 10.11.4 (and Caddy, but i doubt that's the issue)
- raw ntfs drive passed through to the VM, mounted at /srv/space
- using Windows and Chrome for the web interface for Jellyfin
- 5 Shows in a folder using proper naming convention - example: /srv/space/Anime/Angel Beats/Season 01/Angel Beats S01E01.mkv
- /srv/space/Anime added to Library Folders list
- file permissions configured with chmod -R 777 /srv/space/Anime

What is expected to happen:
- Scan All Libraries
- All Shows, Seasons, and Episodes are added to the Media List for browsing/watching

What's happening:
- Scan All Libraries
- Scan finishes after a few minutes
- 0 episodes populate in the Media List
- Wait 5 to 10 minutes
- 1 to 3 episodes populate in the Media List (one per show, randomly selected, exact number doesn't seem likely to be an indicator of anything)
- Wait 30 minutes
- No additional episodes populate in the Media List
- Attempting to watch the episodes that do populate succeeds flawlessly

What I've tried/checked + Results, with a library clear between each:
- Initial try | Results: 2 episodes populate
- Suggestion: use new API key for client | Results: seems not applicable due to using web interface? i think? | Results: 3 episodes populate, after waiting 30 minutes only 2 episodes populated (down one from the 5 minute wait)
- Suggestion: check read/write/execute perms for jellyfin on the drive | Results: 2 episodes populate
- Suggestion: check naming convention follows documentation | Results: 1 episode populates
- Suggestion: change ntfs format to exfat | Results: 2 episodes populate
- Suggestion: change naming convention slightly to /srv/space/Anime/Angel Beats (2010) [TMDBID-82942]/Season 01/Angel Beats S01E01.mkv | Results: 1 episode populates
- Have not found more suggestions

Any ideas? Thanks in advance!

[AsaOiralume]

I have also tried updating to 10.11.5 to the same results.
If there is more information I can provide to help get ideas, I'd be happy to provide it, just let me know what.

[Rusty]

Sounds similar to the trouble i am having. Im using pop-os. The only way that i am able to get artwork and info to show up is to uncheck TheMovieDb don't just change the order so its lower on the list and only use The Open Movie Database For movies and AniDB for anime have not been able to get TV shows To show cover art for non anime shows. Open movie is a lot more picky how shows are named for example If you have And in the name the show might not show up because its looking for & instead

[AsaOiralume]

[...]The only way that i am able to get artwork and info to show up is to uncheck TheMovieDb [...]

Holy.....!
I unchecked all the options and rescanned......... and everything shows up now.
Thanks a bunch!
Now to slowly enable/disable each option and find what breaks it


Devs: recommend implementing some kind of failure state that displays a no-metadata-entry (or at least some kind of notification) rather than hiding fetch failures silently

[sly625]

Thank you so much for this! I'd been struggling with setting up my library. For TV Shows, I was able to install the TV Maze plugin and get data from that DB. I wonder if TheMovieDB is impacting most Jellyfin servers and if there is a known issue with it? But now I can FINALLY move on from my constant struggles with the Shows library hiding basically all my media. You're a real one, Rusty.

Edit: To clarify, TV Maze doesn't always autodetect my shows to apply the metadata, but any show it misses can be manually identified using the Identify search feature. Depending on the size of your library and how many shows it misses may make this task a bit involved, but it works at least.

[cybermousey]

I seem to be having the same issue as the OP, and removing the Database as suggested did not work for me.

[Rastin]

I seem to be having the same issue as the OP, and removing the Database as suggested did not work for me.

if using the tvdb will cause the same problem as tmdb. Try just using theopenDB and uncheck all others add-on and reset and rescan if that works then try adding any other add-on one at a time and scan to see if it cause any problems. just don't use the TVDB ot TMDB till they release a fix. If this does not help open a new thread and post your logs and some one may be able to help.

[walterbyrd]

I am having the same problem.

I am using FreeBSD 15.
Jellyfin Server version 10.10.7
Jellyfin is not installed in a jail.
Videos and Music Videos seem to work.

I am new to Jellyfin, I was using Plex for a long time.
I have done everything suggested here.
I am just using theopenDB and I have unchecked all others.
I have read, and followed, all the instructions regarding naming conventions, and file permissions are so on.
Nothing seems to work.
Any new ideas?

[Rastin]

Is this a new setup? if so how did you do it? are you using docker? If its a new setup its probably has to do with your permissions. Since you are using 10.10.7 you should not need to uncheck anything as this problem has to do with 10.11.5 and .6 and not older versions it might affect .1 through .4 as well but i don't know for sure