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    Jellyfin Forum Support Troubleshooting Networking & Access SOLVED: Unable to connect to server after router reset

     
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    SOLVED: Unable to connect to server after router reset

    jsnotlout1
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    #1
    2024-04-02, 09:17 AM (This post was last modified: 2024-04-02, 09:22 AM by jsnotlout1. Edited 1 time in total.)
    Ok so long story short. I was resetting my router password, to keep it secure, and being the idiot I am. It failed to save and I didn't write it down. I had to reset my router, and it's all good now. However, my Jellyfin service is not working correctly. No idea why. Since the PC still has the same IP. I can log into SSH on the Ubuntu server just fine. But Jellyfin just gives me a "We're unable to connect to the selected server right now. Please ensure it is running and try again" error. I have confirmed the service is running under Ubuntu. my UFW rules still allow port 8096. This is all on local networks, I do not have the server proxied or port forwarded at the moment, Till i get some way to do it safely

    I have no idea why this is happening. No other services have been affected. My uptime kuma instance is also unable to verify the jellyfin webpage. The only thing that changed was the router. Nothing else. The server box was not restarted until after this problem showed up

    (the router is having trouble listing out all devices, but I have verified that my server shows up and is on a static IP)

       

       
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    TheDreadPirate
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    #2
    2024-04-02, 05:06 PM
    Clear the site data in your browser for your jellyfin site.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jsnotlout1
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    #3
    2024-04-03, 12:47 AM
    (2024-04-02, 05:06 PM)TheDreadPirate Wrote: Clear the site data in your browser for your jellyfin site.

    No luck, It doesnt work with the mobile app either
    TheDreadPirate
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    #4
    2024-04-03, 01:57 AM
    Are you using your domain name? If so, do you have NAT loopback enabled? If your devices are on different subnets you may need to re-setup port forwarding.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    jsnotlout1
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    Posts: 19
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    #5
    2024-04-03, 03:44 AM
    (2024-04-03, 01:57 AM)TheDreadPirate Wrote: Are you using your domain name?  If so, do you have NAT loopback enabled?  If your devices are on different subnets you may need to re-setup port forwarding.

    Thanks for helping. I managed to uncover the problem. My backup drive had been removed for some reason, and the backup script fell back to the main drive. Causing it to fill completely. I ignored the netdata error. I assume jellyfin wouldn't start due to it needed a specific amount of space to run. I'm still unsure of how my router started this. Unless it was just by sheer coincidence. Also, if I use a reverse proxy along with my domain name, is it safe to port forward jellyfin
    TheDreadPirate
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    #6
    2024-04-03, 12:27 PM
    (2024-04-03, 03:44 AM)jsnotlout1 Wrote: Also, if I use a reverse proxy along with my domain name, is it safe to port forward jellyfin

    That is how a lot of us access our Jellyfin servers remotely. Including myself. It's perfectly safe as long as you follow security best practices.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
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