SOLVED: Users other than the master user can't see movies

[keduncan3]

Hello all. 

With the most recent update, I've run into a problem where other users on my Jellyfin server cannot see any movies at all under the media tab. They can see some in collections and they can see TV Shows, but no movies. This just occurred with the most recent update. 

This is only for other users I've created. The original, master user with full control can see all media.

Permissions haven't changed and users settings in the Jellyfin dashboard are still able to "see all libraries."

What happened?

[TheDreadPirate]

Can you share your jellyfin logs via pastebin? Censor domains and public IPs. And what clients is everyone using and what version?

[keduncan3]

Yes, currently out of town, but will update when I get back.

[keduncan3]

Can you share your jellyfin logs via pastebin?  Censor domains and public IPs.  And what clients is everyone using and what version?

[2024-08-10 00:01:33.536 +00:00] [INF] [104] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 00:04:57.537 +00:00] [INF] [79] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 00:07:45.537 +00:00] [INF] [25] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 00:10:33.537 +00:00] [INF] [79] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 00:13:57.536 +00:00] [INF] [34] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 00:16:45.537 +00:00] [INF] [99] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 00:16:57.536 +00:00] [INF] [29] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 00:17:09.536 +00:00] [INF] [94] Emby.Server.Implementations.Session.SessionWebSocketListener: Lost 1 WebSockets.
[2024-08-10 02:00:01.001 +00:00] [INF] [28] Emby.Server.Implementations.ScheduledTasks.TaskManager: Daily trigger for "Extract Chapter Images" set to fire at 2024-08-11 02:00:00.000 +00:00, which is 23:59:58.9983038 from now.
[2024-08-10 02:00:18.043 +00:00] [INF] [56] Emby.Server.Implementations.MediaEncoder.EncodingManager: Stopping chapter extraction for "Win, Lose, or Draw" because a chapter was found with a position greater than the runtime.
[2024-08-10 02:00:18.049 +00:00] [INF] [56] Emby.Server.Implementations.MediaEncoder.EncodingManager: Stopping chapter extraction for "Who's Handsome?" because a chapter was found with a position greater than the runtime.
[2024-08-10 02:00:18.053 +00:00] [INF] [56] Emby.Server.Implementations.MediaEncoder.EncodingManager: Stopping chapter extraction for "Pilot" because a chapter was found with a position greater than the runtime.
[2024-08-10 02:00:18.075 +00:00] [INF] [56] Emby.Server.Implementations.MediaEncoder.EncodingManager: Stopping chapter extraction for "I Love You" because a chapter was found with a position greater than the runtime.
[2024-08-10 02:00:18.089 +00:00] [INF] [56] Emby.Server.Implementations.MediaEncoder.EncodingManager: Stopping chapter extraction for "Why Are We Here?" because a chapter was found with a position greater than the runtime.
[2024-08-10 02:00:38.290 +00:00] [INF] [56] Emby.Server.Implementations.MediaEncoder.EncodingManager: Stopping chapter extraction for "Last of the Time Lords (3)" because a chapter was found with a position greater than the runtime.
[2024-08-10 02:00:40.055 +00:00] [INF] [56] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Extract Chapter Images" Completed after 0 minute(s) and 40 seconds
[2024-08-10 02:08:45.376 +00:00] [INF] [106] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "91.193.232.71" request
[2024-08-10 02:11:33.399 +00:00] [INF] [25] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:14:21.399 +00:00] [INF] [92] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:17:45.399 +00:00] [INF] [95] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:20:33.399 +00:00] [INF] [48] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:23:21.399 +00:00] [INF] [106] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:26:45.399 +00:00] [INF] [99] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:29:33.399 +00:00] [INF] [47] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:32:21.400 +00:00] [INF] [25] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:33:21.324 +00:00] [INF] [99] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Download missing subtitles" Completed after 53 minute(s) and 53 seconds
[2024-08-10 02:35:45.400 +00:00] [INF] [82] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:38:33.400 +00:00] [INF] [68] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:41:21.399 +00:00] [INF] [95] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:44:45.400 +00:00] [INF] [96] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:47:33.399 +00:00] [INF] [48] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:50:21.400 +00:00] [INF] [42] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:53:45.400 +00:00] [INF] [48] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:56:33.399 +00:00] [INF] [92] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 02:59:21.399 +00:00] [INF] [88] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:00:01.000 +00:00] [INF] [20] Emby.Server.Implementations.ScheduledTasks.TaskManager: Daily trigger for "Generate Trickplay Images" set to fire at 2024-08-11 03:00:00.000 +00:00, which is 23:59:58.9994104 from now.
[2024-08-10 03:00:09.196 +00:00] [INF] [28] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Generate Trickplay Images" Completed after 0 minute(s) and 9 seconds
[2024-08-10 03:02:45.399 +00:00] [INF] [18] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:05:33.400 +00:00] [INF] [105] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:08:21.400 +00:00] [INF] [95] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:11:45.399 +00:00] [INF] [95] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:14:33.399 +00:00] [INF] [82] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:17:21.399 +00:00] [INF] [50] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:20:45.398 +00:00] [INF] [99] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:23:33.399 +00:00] [INF] [83] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:26:21.399 +00:00] [INF] [83] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:29:45.400 +00:00] [INF] [48] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:32:33.399 +00:00] [INF] [110] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:35:21.399 +00:00] [INF] [110] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:38:45.399 +00:00] [INF] [108] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:41:33.399 +00:00] [INF] [106] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:44:21.399 +00:00] [INF] [26] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:47:45.399 +00:00] [INF] [82] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:50:33.400 +00:00] [INF] [95] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:53:21.399 +00:00] [INF] [82] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:56:45.399 +00:00] [INF] [74] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 03:59:33.399 +00:00] [INF] [48] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:02:21.399 +00:00] [INF] [37] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:05:45.400 +00:00] [INF] [108] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:08:33.400 +00:00] [INF] [25] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:11:21.399 +00:00] [INF] [26] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:14:45.399 +00:00] [INF] [82] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:17:33.399 +00:00] [INF] [68] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:20:21.399 +00:00] [INF] [34] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:23:45.399 +00:00] [INF] [83] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:26:33.399 +00:00] [INF] [68] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:29:21.400 +00:00] [INF] [106] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:32:45.400 +00:00] [INF] [26] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:35:33.399 +00:00] [INF] [74] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:38:21.399 +00:00] [INF] [95] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:41:45.399 +00:00] [INF] [25] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:44:33.399 +00:00] [INF] [96] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:47:21.400 +00:00] [INF] [68] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:50:45.399 +00:00] [INF] [109] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:53:33.399 +00:00] [INF] [109] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:56:21.400 +00:00] [INF] [42] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 04:59:45.399 +00:00] [INF] [47] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:02:33.400 +00:00] [INF] [26] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:05:21.400 +00:00] [INF] [82] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:06:52.204 +00:00] [INF] [47] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Web" "10.9.8" playing "Gunpowder Milkshake". Stopped at "6746978" ms
[2024-08-10 05:08:32.915 +00:00] [INF] [104] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Kendall". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2024-08-10 05:08:34.756 +00:00] [INF] [98] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2024-08-10 05:08:34.774 +00:00] [INF] [98] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -init_hw_device vaapi=vadev/dri/renderD128,driver=iHD -hwaccel vaapi -hwaccel_output_format vaapi -noautorotate -i file:\"/tv/Dark Matter (2015)/S02/Dark.Matter.S02E10.Take.the.Shot.1080p.10bit.BluRay.AAC5.1.HEVC-Vyndros.mkv\" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_vaapi -rc_mode VBR -b:v 2616000 -maxrate 2616000 -bufsize 5232000 -sei -a53_cc -force_key_frames:0 \"expr:gte(t,n_forced*3)\" -vf \"setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale_vaapi=format=nv12:extra_hw_frames=24\" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -ar 48000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename \"0e6b8c2503dc79d830147ef5b1a57a60-1.mp4\" -start_number 0 -hls_segment_filename \"/config/transcodes/0e6b8c2503dc79d830147ef5b1a57a60%d.mp4\" -hls_playlist_type vod -hls_list_size 0 -y \"/config/transcodes/0e6b8c2503dc79d830147ef5b1a57a60.m3u8\""
[2024-08-10 05:08:36.685 +00:00] [INF] [98] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "/config/transcodes/0e6b8c2503dc79d830147ef5b1a57a60.m3u8"
[2024-08-10 05:08:36.931 +00:00] [INF] [98] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2024-08-10 05:08:36.932 +00:00] [INF] [98] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2024-08-10 05:08:36.933 +00:00] [INF] [98] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -ss 00:22:27.000 -noaccurate_seek -init_hw_device vaapi=vadev/dri/renderD128,driver=iHD -hwaccel vaapi -hwaccel_output_format vaapi -noautorotate -i file:\"/tv/Dark Matter (2015)/S02/Dark.Matter.S02E10.Take.the.Shot.1080p.10bit.BluRay.AAC5.1.HEVC-Vyndros.mkv\" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_vaapi -rc_mode VBR -b:v 2616000 -maxrate 2616000 -bufsize 5232000 -sei -a53_cc -force_key_frames:0 \"expr:gte(t,n_forced*3)\" -vf \"setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale_vaapi=format=nv12:extra_hw_frames=24\" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -ar 48000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename \"0e6b8c2503dc79d830147ef5b1a57a60-1.mp4\" -start_number 449 -hls_segment_filename \"/config/transcodes/0e6b8c2503dc79d830147ef5b1a57a60%d.mp4\" -hls_playlist_type vod -hls_list_size 0 -y \"/config/transcodes/0e6b8c2503dc79d830147ef5b1a57a60.m3u8\""
[2024-08-10 05:08:45.399 +00:00] [INF] [98] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:11:33.399 +00:00] [INF] [95] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:11:38.349 +00:00] [INF] [82] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2024-08-10 05:14:21.399 +00:00] [INF] [29] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:17:45.399 +00:00] [INF] [44] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:20:33.399 +00:00] [INF] [26] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:23:21.400 +00:00] [INF] [44] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:26:45.400 +00:00] [INF] [106] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:29:21.220 +00:00] [INF] [82] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) "/config/transcodes/0e6b8c2503dc79d830147ef5b1a57a60.m3u8"
[2024-08-10 05:29:21.300 +00:00] [INF] [108] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Kendall". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
[2024-08-10 05:29:21.400 +00:00] [INF] [108] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Web" "10.9.8" playing "Take the Shot". Stopped at "2590241" ms
[2024-08-10 05:29:22.214 +00:00] [INF] [87] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
[2024-08-10 05:29:22.215 +00:00] [INF] [87] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -probesize 1G -init_hw_device vaapi=vadev/dri/renderD128,driver=iHD -hwaccel vaapi -hwaccel_output_format vaapi -noautorotate -i file:\"/tv/Dark Matter (2015)/S02/Dark.Matter.S02E11.Wish.I'd.Spaced.You.When.I.Had.the.Chance.1080p.10bit.BluRay.AAC5.1.HEVC-Vyndros.mkv\" -noautoscale -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_vaapi -rc_mode VBR -b:v 2616000 -maxrate 2616000 -bufsize 5232000 -sei -a53_cc -force_key_frames:0 \"expr:gte(t,n_forced*3)\" -vf \"setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale_vaapi=w=1280:h=720:format=nv12:extra_hw_frames=24\" -codec:a:0 libfdk_aac -ac 2 -ab 256000 -ar 48000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type fmp4 -hls_fmp4_init_filename \"aa1a3797aeeb1099e396ba6b85d48c84-1.mp4\" -start_number 0 -hls_segment_filename \"/config/transcodes/aa1a3797aeeb1099e396ba6b85d48c84%d.mp4\" -hls_playlist_type vod -hls_list_size 0 -y \"/config/transcodes/aa1a3797aeeb1099e396ba6b85d48c84.m3u8\""
[2024-08-10 05:29:22.817 +00:00] [INF] [108] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Web" "10.9.8" playing "Take the Shot". Stopped at "2590241" ms
[2024-08-10 05:29:25.032 +00:00] [INF] [82] Emby.Server.Implementations.ScheduledTasks.TaskManager: "Audio Normalization" Completed after 0 minute(s) and 0 seconds
[2024-08-10 05:29:26.533 +00:00] [INF] [29] Emby.Server.Implementations.ScheduledTasks.TaskManager: "TasksRefreshChannels" Completed after 0 minute(s) and 0 seconds
[2024-08-10 05:29:29.460 +00:00] [INF] [106] MediaBrowser.Controller.MediaEncoding.TranscodingJob: Stopping ffmpeg process with q command for "/config/transcodes/aa1a3797aeeb1099e396ba6b85d48c84.m3u8"
[2024-08-10 05:29:29.595 +00:00] [INF] [106] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: FFmpeg exited with code 0
[2024-08-10 05:29:29.595 +00:00] [INF] [106] MediaBrowser.MediaEncoding.Transcoding.TranscodeManager: Deleting partial stream file(s) "/config/transcodes/aa1a3797aeeb1099e396ba6b85d48c84.m3u8"
[2024-08-10 05:29:31.103 +00:00] [INF] [108] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Web" "10.9.8" playing "Wish I'd Spaced You When I Had the Chance". Stopped at "4685" ms
[2024-08-10 05:29:33.400 +00:00] [INF] [108] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.
[2024-08-10 05:32:21.400 +00:00] [INF] [68] Emby.Server.Implementations.Session.SessionWebSocketListener: Sending ForceKeepAlive message to 1 inactive WebSockets.

Domain is [Censored by TDP]

As for clients, I have tested this on Android Cell, Roku, LG TV os, Windows Chrome/Firefox and xBox.

[TheDreadPirate]

Can you spin up another docker container and test if this issue persists on the new instance?

[keduncan3]

Can you spin up another docker container and test if this issue persists on the new instance?

Sure, I will try this momentarily.

[keduncan3]

Can you spin up another docker container and test if this issue persists on the new instance?

Sorry for the delay. I started another container of Jellyfin and accessed it via LAN. I only imported a few tv shows and movies to test. All users could see both categories and the parental controls worked for the user that had parental controls. The test instance didn't have any additional plugins and had a fraction of the movies/shows that are on the original Jellyfin instance.

I then access my original Jellyfin container on LAN instead of over the web. Other users could still not access the movie section indicating the issue is not related to my domain or networking. 

The log for the test instance of Jellyfin is here.

Could the issue be as simple as an outdated plugin? I also noted that in both logs, the inotify limit (8192) has been reached. I am not sure why it is listed at 8192. I have a script running on my Synology NAS following an article somewhere from the Jellyfin help files. The script is: sh -c '(sleep 90 && echo 3276800 > /proc/sys/fs/inotify/max_user_watches)&' and is scheduled to run on "Boot-Up" as recommended in the help file

[TheDreadPirate]

On the original Jellyfin instance, under the parental control settings did you add tags under "Allow items with tags"?

[keduncan3]

On the original Jellyfin instance, under the parental control settings did you add tags under "Allow items with tags"?

I did not. Let me try this.

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On the original Jellyfin instance, under the parental control settings did you add tags under "Allow items with tags"?

I did not. Let me try this.

**Edit**

No tags are added under the settings for allow or block. I've also tried the parental settings as blank and the highest level: banned, with no change. It's almost like it's not loading the movies. The loading wheel will just sit and spin.

[TheDreadPirate]

Create a new user and test if the new user is able to see your library.