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    Jellyfin Forum Support Troubleshooting Media Scanning & Identification Storage moved, now JF can't play anything

     
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    Storage moved, now JF can't play anything

    Strux
    Offline

    Junior Member

    Posts: 3
    Threads: 3
    Joined: 2023 Nov
    Reputation: 0
    Country:Denmark
    #1
    2024-05-29, 05:12 AM
    Root problem: I wanted to move my media storage from my Synology NAS to my Proxmox server, to keep less important data away from very important data.

    I followed apalrd's guide for making a "pretty good NAS on Proxmox" and ended up with a LXC running Cockpit as a fileserver that then shared it's storage as a SMB share. The SMB share is mounted onto another LXC with docker running a JF 10.8.13 container. In the compose file, the mount point is referenced as a docker volume.

    After tinkering with that for a couple days, when trying to play any media, this error is produced (translated from danish): This client is not compatible with the media and the server is not sending a compatible media format.

    docker compose file:
    Code:
    version: '3.5'
    services:
      jellyfin:
        image: jellyfin/jellyfin
        container_name: jellyfin
        group_add:
          - "105"
        network_mode: 'host'
        volumes:
          - fileserver:/mnt/media
          - /docker/appdata/jellyfin:/config
          - /docker/appdata/jellyfin:/cache
        devices:
          - /dev/dri/renderD128:/dev/dri/renderD128
        restart: 'unless-stopped'
            # Optional - alternative address used for autodiscovery
        environment:
          - JELLYFIN_PublishedServerUrl=http://example.com
        # Optional - may be necessary for docker healthcheck to pass if running in host network mode
        extra_hosts:
          - "host.docker.internal:host-gateway"

    volumes:
      fileserver:
        driver: local
        driver_opts:
          type: none
          o: bind
          device: /mnt/fileserver

    fstab:
    Code:
    //192.168.1.59/zpool-rust  /mnt/fileserver  cifs  username=smbuser,password=*,vers=3.0,ro  0  0

    A chunk of 20240529.log (right after i tried to play a movie. Idk how much of it is relevant, if any):
    Code:
    [2024-05-29 04:48:59.337 +00:00] [INF] [32] Emby.Server.Implementations.Session.SessionManager: Playback stopped reported by app "Jellyfin Web" "10.8.13" playing "Mad Max". Stopped at "0" ms
    [2024-05-29 05:01:10.160 +00:00] [INF] [16] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Strux". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2024-05-29 05:01:10.161 +00:00] [INF] [16] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="Anonymous Profile", Path="/mnt/media/Movies/Alien.1979.REMASTERED.DC.1080p.BluRay.x265/Alien.1979.REMASTERED.DC.1080p.BluRay.x265.mp4", AudioStreamIndex=null, SubtitleStreamIndex=null ) => ( PlayMethod=Transcode, TranscodeReason=VideoCodecNotSupported ) "media:/videos/13c4f17c-6084-d00c-3f55-7f4e4eb20819/master.m3u8?MediaSourceId=13c4f17c6084d00c3f557f4e4eb20819&VideoCodec=h264&AudioCodec=aac&AudioStreamIndex=1&VideoBitrate=139616000&AudioBitrate=384000&AudioSampleRate=48000&MaxFramerate=23.976215&api_key=<token>&TranscodingMaxAudioChannels=2&RequireAvc=false&Tag=b658f15cb5eaf4e210064bd0932b07ed&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&hevc-level=120&hevc-videobitdepth=10&hevc-profile=main10&hevc-audiochannels=6&aac-profile=lc&TranscodeReasons=VideoCodecNotSupported"
    [2024-05-29 05:01:10.687 +00:00] [INF] [16] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
    [2024-05-29 05:01:10.688 +00:00] [INF] [16] Jellyfin.Api.Helpers.TranscodingJobHelper: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -init_hw_device vaapi=va:,kernel_driver=i915,driver=iHD -init_hw_device qsv=qs@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -autorotate 0 -i file:\"/mnt/media/Movies/Alien.1979.REMASTERED.DC.1080p.BluRay.x265/Alien.1979.REMASTERED.DC.1080p.BluRay.x265.mp4\" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_qsv -preset 7 -look_ahead 0 -b:v 6667377 -maxrate 6667377 -bufsize 13334754 -g:v:0 72 -keyint_min:v:0 72 -vf \"setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale_vaapi=format=nv12:extra_hw_frames=24,hwmap=derive_device=qsv,format=qsv\" -codec:a:0 libfdk_aac -ac 2 -ab 384000 -ar 48000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"/config/transcodes/660953f2e9dc31734377db86d3fa4981%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"/config/transcodes/660953f2e9dc31734377db86d3fa4981.m3u8\""
    [2024-05-29 05:01:10.717 +00:00] [ERR] [16] Jellyfin.Api.Helpers.TranscodingJobHelper: FFmpeg exited with code 1
    [2024-05-29 05:01:10.815 +00:00] [ERR] [16] Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request. URL "GET" "/videos/13c4f17c-6084-d00c-3f55-7f4e4eb20819/hls1/main/0.ts".
    MediaBrowser.Common.FfmpegException: FFmpeg exited with code 1
      at Jellyfin.Api.Helpers.TranscodingJobHelper.StartFfMpeg(StreamState state, String outputPath, String commandLineArguments, HttpRequest request, TranscodingJobType transcodingJobType, CancellationTokenSource cancellationTokenSource, String workingDirectory)
      at Jellyfin.Api.Controllers.DynamicHlsController.GetDynamicSegment(StreamingRequestDto streamingRequest, Int32 segmentId)
      at Jellyfin.Api.Controllers.DynamicHlsController.GetHlsVideoSegment(Guid itemId, String playlistId, Int32 segmentId, String container, Int64 runtimeTicks, Int64 actualSegmentLengthTicks, Nullable`1 static, String params, String tag, String deviceProfileId, String playSessionId, String segmentContainer, Nullable`1 segmentLength, Nullable`1 minSegments, String mediaSourceId, String deviceId, String audioCodec, Nullable`1 enableAutoStreamCopy, Nullable`1 allowVideoStreamCopy, Nullable`1 allowAudioStreamCopy, Nullable`1 breakOnNonKeyFrames, Nullable`1 audioSampleRate, Nullable`1 maxAudioBitDepth, Nullable`1 audioBitRate, Nullable`1 audioChannels, Nullable`1 maxAudioChannels, String profile, String level, Nullable`1 framerate, Nullable`1 maxFramerate, Nullable`1 copyTimestamps, Nullable`1 startTimeTicks, Nullable`1 width, Nullable`1 height, Nullable`1 maxWidth, Nullable`1 maxHeight, Nullable`1 videoBitRate, Nullable`1 subtitleStreamIndex, Nullable`1 subtitleMethod, Nullable`1 maxRefFrames, Nullable`1 maxVideoBitDepth, Nullable`1 requireAvc, Nullable`1 deInterlace, Nullable`1 requireNonAnamorphic, Nullable`1 transcodingMaxAudioChannels, Nullable`1 cpuCoreLimit, String liveStreamId, Nullable`1 enableMpegtsM2TsMode, String videoCodec, String subtitleCodec, String transcodeReasons, Nullable`1 audioStreamIndex, Nullable`1 videoStreamIndex, Nullable`1 context, Dictionary`2 streamOptions)
      at lambda_method1008(Closure , Object )
      at Microsoft.AspNetCore.Mvc.Infrastructure.ActionMethodExecutor.TaskOfActionResultExecutor.Execute(IActionResultTypeMapper mapper, ObjectMethodExecutor executor, Object controller, Object[] arguments)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeActionMethodAsync>g__Awaited|12_0(ControllerActionInvoker invoker, ValueTask`1 actionResultValueTask)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeNextActionFilterAsync>g__Awaited|10_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Rethrow(ActionExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ControllerActionInvoker.<InvokeInnerFilterAsync>g__Awaited|13_0(ControllerActionInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeNextResourceFilter>g__Awaited|25_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Rethrow(ResourceExecutedContextSealed context)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.Next(State& next, Scope& scope, Object& state, Boolean& isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeFilterPipelineAsync>g__Awaited|20_0(ResourceInvoker invoker, Task lastTask, State next, Scope scope, Object state, Boolean isCompleted)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Microsoft.AspNetCore.Mvc.Infrastructure.ResourceInvoker.<InvokeAsync>g__Awaited|17_0(ResourceInvoker invoker, Task task, IDisposable scope)
      at Microsoft.AspNetCore.Routing.EndpointMiddleware.<Invoke>g__AwaitRequestTask|6_0(Endpoint endpoint, Task requestTask, ILogger logger)
      at Jellyfin.Server.Middleware.ServerStartupMessageMiddleware.Invoke(HttpContext httpContext, IServerApplicationHost serverApplicationHost, ILocalizationManager localizationManager)
      at Jellyfin.Server.Middleware.WebSocketHandlerMiddleware.Invoke(HttpContext httpContext, IWebSocketManager webSocketManager)
      at Jellyfin.Server.Middleware.IpBasedAccessValidationMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager)
      at Jellyfin.Server.Middleware.LanFilteringMiddleware.Invoke(HttpContext httpContext, INetworkManager networkManager, IServerConfigurationManager serverConfigurationManager)
      at Microsoft.AspNetCore.Authorization.Policy.AuthorizationMiddlewareResultHandler.HandleAsync(RequestDelegate next, HttpContext context, AuthorizationPolicy policy, PolicyAuthorizationResult authorizeResult)
      at Microsoft.AspNetCore.Authorization.AuthorizationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Server.Middleware.QueryStringDecodingMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.ReDoc.ReDocMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.SwaggerUI.SwaggerUIMiddleware.Invoke(HttpContext httpContext)
      at Swashbuckle.AspNetCore.Swagger.SwaggerMiddleware.Invoke(HttpContext httpContext, ISwaggerProvider swaggerProvider)
      at Microsoft.AspNetCore.Authentication.AuthenticationMiddleware.Invoke(HttpContext context)
      at Jellyfin.Server.Middleware.RobotsRedirectionMiddleware.Invoke(HttpContext httpContext)
      at Jellyfin.Server.Middleware.LegacyEmbyRouteRewriteMiddleware.Invoke(HttpContext httpContext)
      at Microsoft.AspNetCore.ResponseCompression.ResponseCompressionMiddleware.InvokeCore(HttpContext context)
      at Jellyfin.Server.Middleware.ResponseTimeMiddleware.Invoke(HttpContext context, IServerConfigurationManager serverConfigurationManager)
      at Jellyfin.Server.Middleware.ExceptionMiddleware.Invoke(HttpContext context)
    [2024-05-29 05:01:10.981 +00:00] [INF] [20] Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "Strux". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: True EnableAudioPlaybackTranscoding: True
    [2024-05-29 05:01:10.981 +00:00] [INF] [20] Jellyfin.Api.Helpers.MediaInfoHelper: StreamBuilder.BuildVideoItem( Profile="Anonymous Profile", Path="/mnt/media/Movies/Alien.1979.REMASTERED.DC.1080p.BluRay.x265/Alien.1979.REMASTERED.DC.1080p.BluRay.x265.mp4", AudioStreamIndex=1, SubtitleStreamIndex=null ) => ( PlayMethod=Transcode, TranscodeReason=VideoCodecNotSupported ) "media:/videos/13c4f17c-6084-d00c-3f55-7f4e4eb20819/master.m3u8?MediaSourceId=13c4f17c6084d00c3f557f4e4eb20819&VideoCodec=h264&AudioCodec=aac&AudioStreamIndex=1&VideoBitrate=139616000&AudioBitrate=384000&AudioSampleRate=48000&MaxFramerate=23.976215&api_key=<token>&TranscodingMaxAudioChannels=2&RequireAvc=false&Tag=b658f15cb5eaf4e210064bd0932b07ed&SegmentContainer=ts&MinSegments=1&BreakOnNonKeyFrames=True&hevc-level=120&hevc-videobitdepth=10&hevc-profile=main10&hevc-audiochannels=6&aac-profile=lc&TranscodeReasons=VideoCodecNotSupported"
    [2024-05-29 05:01:11.028 +00:00] [INF] [41] Jellyfin.Api.Helpers.TranscodingJobHelper: Deleting partial stream file(s) "/config/transcodes/660953f2e9dc31734377db86d3fa4981.m3u8"
    [2024-05-29 05:01:11.374 +00:00] [INF] [16] Jellyfin.Api.Controllers.DynamicHlsController: Current HLS implementation doesn't support non-keyframe breaks but one is requested, ignoring that request
    [2024-05-29 05:01:11.375 +00:00] [INF] [16] Jellyfin.Api.Helpers.TranscodingJobHelper: "/usr/lib/jellyfin-ffmpeg/ffmpeg" "-analyzeduration 200M -init_hw_device vaapi=va:,kernel_driver=i915,driver=iHD -init_hw_device qsv=qs@va -filter_hw_device qs -hwaccel vaapi -hwaccel_output_format vaapi -autorotate 0 -i file:\"/mnt/media/Movies/Alien.1979.REMASTERED.DC.1080p.BluRay.x265/Alien.1979.REMASTERED.DC.1080p.BluRay.x265.mp4\" -autoscale 0 -map_metadata -1 -map_chapters -1 -threads 0 -map 0:0 -map 0:1 -map -0:s -codec:v:0 h264_qsv -preset 7 -look_ahead 0 -b:v 6667377 -maxrate 6667377 -bufsize 13334754 -g:v:0 72 -keyint_min:v:0 72 -vf \"setparams=color_primaries=bt709:color_trc=bt709:colorspace=bt709,scale_vaapi=format=nv12:extra_hw_frames=24,hwmap=derive_device=qsv,format=qsv\" -codec:a:0 libfdk_aac -ac 2 -ab 384000 -ar 48000 -af \"volume=2\" -copyts -avoid_negative_ts disabled -max_muxing_queue_size 2048 -f hls -max_delay 5000000 -hls_time 3 -hls_segment_type mpegts -start_number 0 -hls_segment_filename \"/config/transcodes/b2e5079ebdb2e2c0955d25c121a1d9ae%d.ts\" -hls_playlist_type vod -hls_list_size 0 -y \"/config/transcodes/b2e5079ebdb2e2c0955d25c121a1d9ae.m3u8\""
    [2024-05-29 05:01:11.403 +00:00] [ERR] [16] Jellyfin.Api.Helpers.TranscodingJobHelper: FFmpeg exited with code 1
    [2024-05-29 05:01:11.497 +00:00] [ERR] [18] Jellyfin.Server.Middleware.ExceptionMiddleware: Error processing request. URL "GET" "/videos/13c4f17c-6084-d00c-3f55-7f4e4eb20819/hls1/main/0.ts".
    MediaBrowser.Common.FfmpegException: FFmpeg exited with code 1
      at Jellyfin.Api.Helpers.TranscodingJobHelper.StartFfMpeg(StreamState state, String outputPath, String commandLineArguments, HttpRequest request, TranscodingJobType transcodingJobType, CancellationTokenSource cancellationTokenSource, String workingDirectory)
      at Jellyfin.Api.Controllers.DynamicHlsController.GetDynamicSegment(StreamingRequestDto streamingRequest, Int32 segmentId)
      at Jellyfin.Api.Controllers.DynamicHlsController.GetHlsVideoSegment(Guid itemId, String playlistId, Int32 segmentId, String container, Int64 runtimeTicks, Int64 actualSegmentLengthTicks, Nullable`1 static, String params, String tag, String deviceProfileId, String playSessionId, String segmentContainer, Nullable`1 segmentLength, Nullable`1 minSegments, String mediaSourceId, String deviceId, String audioCodec, Nullable`1 enableAutoStreamCopy, Nullable`1 allowVideoStreamCopy, Nullable`1 allowAudioStreamCopy, Nullable`1 breakOnNonKeyFrames, Nullable`1 audioSampleRate, Nullable`1 maxAudioBitDepth, Nullable`1 audioBitRate, Nullable`1 audioChannels, Nullable`1 maxAudioChannels, String profile, String level, Nullable`1 framerate, Nullable`1 maxFramerate, Nullable`1 copyTimestamps, Nullable`1 startTimeTicks, Nullable`1 width, Nullable`1 height, Nullable`1 maxWidth, Nullable`1 maxHeight, Nullable`1 videoBitRate, Nullable`1 subtitleStreamIndex, Nullable`1 subtitleMethod, Nullable`1 maxRefFrames, Nullable`1 maxVideoBitDepth, Nullable`1 requireAvc, Nullable`1 deInterlace, Nullable`1 requireNonAnamorphic, Nullable`1 transcodingMaxAudioChannels, Nullable`1 cpuCoreLimit, String liveStreamId, Nullable`1 enableMpegtsM2TsMode, String videoCodec, String subtitleCodec, String transcodeReasons, Nullable`1 audioStreamIndex, Nullable`1 videoStreamIndex, Nullable`1 context, Dictionary`2 streamOptions)

    What have i done:
    - Tested this with a movie that i have already seen and that i know should work, on a client i know it should work on (both my W10 laptop and my Philips TV)
    - Confirmed the JF LXC has actually access to the SMB share by browsing to it. (Even though i know if it didn't have access no media should've been shown)
    - Tried to search around this forum for an answer, but it was very difficult, since i wasn't sure what to search for.
    - read through the log, but did not find or understand anything that i could proceed with

    I know this has many components that each could be the reason for this error, but i have to start somewhere and since JF is producing the error, i thought it would be a good idea to start here.

    If theres anything else i can provide, i will happily oblige.
    Thank you in advance.
    TheDreadPirate
    Online

    Community Moderator

    Posts: 11,859
    Threads: 10
    Joined: 2023 Jun
    Reputation: 347
    Country:United States
    #2
    2024-05-29, 03:08 PM
    Can you share the ffmpeg log. ffmpeg is crashing and the ffmpeg log will contain the reason it crashed.
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
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