Subtitle does not display correctly

[ahmad]

i have arabic subtitle for some show and it does not load as it suppose even though in other media player i don;t have this problem,

[Efficient_Good_5784]

Could you re-upload the image? The link to it is broken.

What type of subs? SRT? PGS? ASS?

Without seeing the image, knowing the sub type, or seeing some logs, it's hard to help here.

[ahmad]

Could you re-upload the image? The link to it is broken.

What type of subs? SRT? PGS? ASS?

Without seeing the image, knowing the sub type, or seeing some logs, it's hard to help here.

Hello i solved the problem
i was using ASS subtitle so by select All Complex formats

but is there a way to make this the default instead of select it for every client that use mt server

and here the image

https://imgur.com/a/4mimZT0

[Efficient_Good_5784]

i was using ASS subtitle so by select All Complex formats

but is there a way to make this the default instead of select it for every client that use mt server

Sadly there's currently no way to make this the default for all clients.

Since you're using ASS subs, the screenshot of your issue indicates that the file trying to show the subs doesn't have access to the sub font files for the Arabic letters. Therefore, it's just showing everything with a box since it doesn't have the actual info needed to display them properly.

Most likely when you selected the option to burn in all complex formats, the fonts were pulled from the video file and used to burn in the subs.

[ahmad]

i was using ASS subtitle so by select All Complex formats

but is there a way to make this the default instead of select it for every client that use mt server

Sadly there's currently no way to make this the default for all clients.

Since you're using ASS subs, the screenshot of your issue indicates that the file trying to show the subs doesn't have access to the sub font files for the Arabic letters. Therefore, it's just showing everything with a box since it doesn't have the actual info needed to display them properly.

Most likely when you selected the option to burn in all complex formats, the fonts were pulled from the video file and used to burn in the subs.

the wired thing about my issue is some animes or series and movie in general that come with embedded subtitle work out-of-box but when i try to use external subtitles i face this issue 
so is there a way i cloud config fonts in jellyfin, as i search about this topic i did not find anything helpful