Suddenly can't play anything on most of my devices

[Redlikemethodz]

Server V10.10.2 Windows install

I used to play movies and shows no problem.  All of the sudden I click on any content either via Android app or web browser and I just get the rotating loading circle.  The only log entry that gets posted is:

Jellyfin.Api.Helpers.MediaInfoHelper: User policy for "admin". EnablePlaybackRemuxing: True EnableVideoPlaybackTranscoding: False EnableAudioPlaybackTranscoding: False

Is there additional debugging I can enable?

Thx

[theguymadmax]

Go to Dashboard -> Users and in your account make sure you have the below settings enabled
Then, navigate to Dashboard -> Transcoding and enable transcoding, if your server supports it.

   

[Redlikemethodz]

I specifically disabled transcoding though..... I want to watch at original bitrate and not tax my server (more watts).

[TheDreadPirate]

If the client can't play the media in its original format, it will need a transcode. Transcoding does not happen for the lulz. It happens only when needed. It sounds like whatever new media you have may need transcoding. But we'd need to know the media/codec info for this video and what specific devices you have.

[Redlikemethodz]

All my clients used to be able to stream with no problems.  My server doesn't have a gpu so enabling transcoding works but there is major stutter.

Server: 10.10.2 on Windows 10 native Thinkcentre m910q i7 7700t

I did a full uninstall and reinstall of server.

Clients that work:
2 x 2019 Nvidia Shield TV Pro's
Samsung tab s9 ultra
Windows 11 desktop via jellyfin media player

Clients that no longer work:
Samsung z fold 5
Lenovo tab p12 pro

Test media:


The video just never loads:

[TheDreadPirate]

The Intel 7700T does have a GPU in it with Intel Quick Sync.

Can you share your server log so we can see what it is trying to do?

[Redlikemethodz]

Fresh log file attached.  The IP address of my zfold5 trying to play a video was: 192.168.15.29

I do see this in the log:

[2024-11-19 21:21:39.738 -05:00] [WRN] [17] Emby.Server.Implementations.HttpServer.WebSocketConnection: WS "192.168.15.29" error receiving data: "The remote party closed the WebSocket connection without completing the close handshake."
[2024-11-19 21:21:39.753 -05:00] [INF] [17] Emby.Server.Implementations.HttpServer.WebSocketManager: WS "192.168.15.29" closed

Thank you for your help!

[Fate]

Do you also have a transcoding log?

Can you clear the cache on your android device:
settings-> apps-> manage apps-> jellyfin --> delete data-> delete cache

[TheDreadPirate]

On the android clients, do you have them configured to use the web player or integrated player?

[Redlikemethodz]

On the android clients, do you have them configured to use the web player or integrated player?

Web player.  I tried integrated player just now with no luck.  When I select external player I get "unable to load media info from server"

Thanks!