"Too many errors" in ExoPlayer, but plays with libVLC

[stewed pork roti]

I have a few movies that don't play in Jellyfin on the Chromecast w/ Android TV. The message I get says "Too many errors. Giving up"

This happens if Jellyfin is set to use ExoPlayer or Auto-select the player. If I manually set it to libVLC then it does play. Likewise, it direct streams without issue in Kodi+Jellycon.

One has subtitles, and one is 10-bit HEVC with "TrueHD" and 7.1, so those might be contributing factors, but I'm curious about how to debug this. What should I look for in the log files to help me figure out what's wrong? Should the auto-select be picking libVLC in this case, instead of trying and failing with ExoPlayer?

[TheDreadPirate]

There is a setting in the Jellyfin Android TV app to send errors to the server. Turn that on and replicate the problem. Then share your jellyfin, ffmpeg, and android TV logs with us. Redact any WAN IPs/domains and upload them to source bin.

[daddysmackdown]

I'm so done with exoplayer. It is just not working.

[tmsrxzar]

I'm so done with exoplayer. It is just not working.

report issues with exoplayer to google https://github.com/google/ExoPlayer/issues
or to your device manufacturer/maintainer support

[niels]

I'm so done with exoplayer. It is just not working.

report issues with exoplayer to google https://github.com/google/ExoPlayer/issues
or to your device manufacturer/maintainer support

Please do not report issues with our media player integration to Google. Most of the issues are caused by the current implementation in our app, not by the exoplayer library. Also, we do not use the ExoPlayer from that repository anymore and migrated to androidx.media3.

[tmsrxzar]

Please do not report issues with our media player integration to Google. Most of the issues are caused by the current implementation in our app, not by the exoplayer library.

interesting, i always assumed it was how each device compiled their version and jellyfin just couldn't overcome their lack of features

Also, we do not use the ExoPlayer from that repository anymore and migrated to androidx.media3.

must be in the new v0.16 then, thanks for the heads up

[TheDreadPirate]

I'm so done with exoplayer. It is just not working.

Do you have transcoding setup properly?

[stewed pork roti]

There is a setting in the Jellyfin Android TV app to send errors to the server.  Turn that on and replicate the problem.  Then share your jellyfin, ffmpeg, and android TV logs with us.  Redact any WAN IPs/domains and upload them to source bin.

I looked everywhere in the server settings but didn't think to check the client settings for this
In the weeks since I posted this thread, some updates have shipped for the Android TV client and I'm no longer experiencing the issues described above, but thanks anyway for the tip about the logging! I'll keep it in mind for next time!