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    Jellyfin Forum Support Troubleshooting Transcoding Crash

     
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    Transcoding Crash

    When I enable hardware encoding, my player crashes.
    Obijc
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    Joined: 2024 Jul
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    Country:France
    #1
    2024-07-03, 12:05 PM
    Hello,

    I have a problem. I want to enable hardware encoding with my Nvidia 2070 card on my Jellyfin Docker instance running on LinuxServer. I have verified that the drivers are up to date, and Docker has access to the drivers. However, I get an error message every time I start a playback. I don't understand why enabling hardware acceleration without activating hardware encoding doesn't offload the CPU much. When a playback is running without hardware encoding, I can see it in nvtop, but I can't get hardware encoding to work, which seems very interesting to me.

    I am on a Debian 11 VM, using Docker and jellyfin 10.9.7

    Thank you for your help.


    Attached Files
    .txt   _jellyfin_logs.txt (Size: 7.49 KB / Downloads: 79)
    .txt   docker-compose.txt (Size: 578 bytes / Downloads: 115)
    .txt   nvidia-smi-docker.txt (Size: 1.59 KB / Downloads: 111)
    TheDreadPirate
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    #2
    2024-07-03, 02:24 PM (This post was last modified: 2024-07-03, 02:25 PM by TheDreadPirate. Edited 1 time in total.)
    You enabled AV1 encoding, which your 2070 does not support.  In Dashboard > Playback uncheck both the AV1 decoding box and AV1 encoding box.

       

    This table lists what your GPU can decode and encode.

    https://developer.nvidia.com/video-encod...matrix-new
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Obijc
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    Posts: 5
    Threads: 2
    Joined: 2024 Jul
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    Country:France
    #3
    2024-07-03, 02:44 PM
    Thank you for your help. Indeed, the 2000 series does not support AVI transcoding. However, I still have a problem. I illustrate this with an MKV movie: when I activate hardware encoding, the player crashes as soon as the movie starts.


    Attached Files Thumbnail(s)
           

    .txt   _jellyfin_logs.txt (Size: 15.85 KB / Downloads: 83)
    TheDreadPirate
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    #4
    2024-07-03, 02:59 PM
    Can you share your ffmpeg transcode log? It is located in the same directory and is named "ffmpeg.transcode".
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    TheDreadPirate
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    Community Moderator

    Posts: 15,374
    Threads: 10
    Joined: 2023 Jun
    Reputation: 460
    Country:United States
    #5
    2024-07-03, 03:06 PM
    Wait. I see your problem from the nvidia-smi command. Your driver version is too old. You need to be on driver 520 or newer.
    Jellyfin 10.10.7 (Docker)
    Ubuntu 24.04.2 LTS w/HWE
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        4x WD Red Pro 6TB CMR in RAIDZ1
    [Image: GitHub%20Sponsors-grey?logo=github]
    Obijc
    Offline

    Junior Member

    Posts: 5
    Threads: 2
    Joined: 2024 Jul
    Reputation: 0
    Country:France
    #6
    2024-07-03, 04:39 PM
    Thank you very much, indeed it fixed the problem. Sorry for the inconvenience, I didn't realize that the drivers were not up to date.
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