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    Jellyfin Forum Support Troubleshooting Transcoding Crash

     
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    Transcoding Crash

    When I enable hardware encoding, my player crashes.
    Obijc
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    Country:France
    #1
    2024-07-03, 12:05 PM
    Hello,

    I have a problem. I want to enable hardware encoding with my Nvidia 2070 card on my Jellyfin Docker instance running on LinuxServer. I have verified that the drivers are up to date, and Docker has access to the drivers. However, I get an error message every time I start a playback. I don't understand why enabling hardware acceleration without activating hardware encoding doesn't offload the CPU much. When a playback is running without hardware encoding, I can see it in nvtop, but I can't get hardware encoding to work, which seems very interesting to me.

    I am on a Debian 11 VM, using Docker and jellyfin 10.9.7

    Thank you for your help.


    Attached Files
    .txt   _jellyfin_logs.txt (Size: 7.49 KB / Downloads: 41)
    .txt   docker-compose.txt (Size: 578 bytes / Downloads: 68)
    .txt   nvidia-smi-docker.txt (Size: 1.59 KB / Downloads: 76)
    TheDreadPirate
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    #2
    2024-07-03, 02:24 PM (This post was last modified: 2024-07-03, 02:25 PM by TheDreadPirate. Edited 1 time in total.)
    You enabled AV1 encoding, which your 2070 does not support.  In Dashboard > Playback uncheck both the AV1 decoding box and AV1 encoding box.

       

    This table lists what your GPU can decode and encode.

    https://developer.nvidia.com/video-encod...matrix-new
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    Obijc
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    Posts: 4
    Threads: 1
    Joined: 2024 Jul
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    Country:France
    #3
    2024-07-03, 02:44 PM
    Thank you for your help. Indeed, the 2000 series does not support AVI transcoding. However, I still have a problem. I illustrate this with an MKV movie: when I activate hardware encoding, the player crashes as soon as the movie starts.


    Attached Files Thumbnail(s)
           

    .txt   _jellyfin_logs.txt (Size: 15.85 KB / Downloads: 40)
    TheDreadPirate
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    Country:United States
    #4
    2024-07-03, 02:59 PM
    Can you share your ffmpeg transcode log? It is located in the same directory and is named "ffmpeg.transcode".
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    TheDreadPirate
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    Community Moderator

    Posts: 11,852
    Threads: 10
    Joined: 2023 Jun
    Reputation: 347
    Country:United States
    #5
    2024-07-03, 03:06 PM
    Wait. I see your problem from the nvidia-smi command. Your driver version is too old. You need to be on driver 520 or newer.
    Jellyfin 10.10.3 (Docker)
    Ubuntu 24.04 LTS 
    Intel i3 12100
    Intel Arc A380
    OS drive - SK Hynix P41 1TB
    Storage
        3x WD Red Pro 6TB CMR in RAIDZ1 (JF Library)
    [Image: GitHub%20Sponsors-grey?logo=github]
    Obijc
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    Junior Member

    Posts: 4
    Threads: 1
    Joined: 2024 Jul
    Reputation: 0
    Country:France
    #6
    2024-07-03, 04:39 PM
    Thank you very much, indeed it fixed the problem. Sorry for the inconvenience, I didn't realize that the drivers were not up to date.
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